Question 1

Equity theory says that people analyze their ________ relative to their ________.

Accepted Answer

A)  inputs; outputs 
B)  theory x; theory y 
C)  motivation factors; hygiene factors 
D)  reinforcement; behaviour modification 
E)  money; benefits 
A)  inputs; outputs 
B)  theory x; theory y 
C)  motivation factors; hygiene factors 
D)  reinforcement; behaviour modification 
E)  money; benefits

Question 2

Samantha is finally publishing her first computer manual.According to Maslow,which need is being met?

Accepted Answer

A)  Physiological 
B)  Ego 
C)  Security 
D)  Self-actualization 
E)  Concern for production 
A)  Physiological 
B)  Ego 
C)  Security 
D)  Self-actualization 
E)  Concern for production

Question 3

Which of the following is not an organizational benefit of satisfied workers?

Accepted Answer

A)  Fewer grievances 
B)  High turnover 
C)  Increased commitment to the employer 
D)  More loyalty to the organization 
E)  Higher level of effort 
A)  Fewer grievances 
B)  High turnover 
C)  Increased commitment to the employer 
D)  More loyalty to the organization 
E)  Higher level of effort

Question 4

Paying bonuses to salespeople who exceed quotas is an example of

Accepted Answer

A)  job enrichment. 
B)  positive reinforcement. 
C)  participation. 
D)  empowerment. 
E)  management by objectives. 
A)  job enrichment. 
B)  positive reinforcement. 
C)  participation. 
D)  empowerment. 
E)  management by objectives.

Question 5

In managing her workers,Mary first makes sure that they have good supervision and working conditions before she focuses on things like providing a challenging job.What motivational theory is she applying?

Accepted Answer

A)  Equity theory 
B)  Theory X and Y 
C)  Jacob's three-factor theory of motivation 
D)  Maslow's hierarchy of needs 
E)  Two-factor theory 
A)  Equity theory 
B)  Theory X and Y 
C)  Jacob's three-factor theory of motivation 
D)  Maslow's hierarchy of needs 
E)  Two-factor theory

Question 6

Researchers of the behavioural approach to leadership assumed that _____.

Accepted Answer

A)  behaviours of effective and ineffective leaders are similar 
B)  behaviours of effective leaders are the same in all situations 
C)  the trait approach to leadership was valid 
D)  behaviours of leaders were caused by the traits that leaders possessed 
E)  leaders could not change their leadership style in different situations 
A)  behaviours of effective and ineffective leaders are similar 
B)  behaviours of effective leaders are the same in all situations 
C)  the trait approach to leadership was valid 
D)  behaviours of leaders were caused by the traits that leaders possessed 
E)  leaders could not change their leadership style in different situations

Question 7

Linda is the chairperson of a volunteer committee to raise funds for a new library.The management style that she will most likely find to be most effective is the ________ style.

Accepted Answer

A)  democratic 
B)  free-rein 
C)  autocratic 
D)  reinforcement 
E)  contingency 
A)  democratic 
B)  free-rein 
C)  autocratic 
D)  reinforcement 
E)  contingency

Question 8

The Hawthorne studies found that increasing lighting levels improved productivity,but so did lowering lighting levels.

Accepted Answer

A) True 
 B)False

Question 9

_________ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability,while ___________ is most necessary to create and direct change and to help the organization get through tough times.

Accepted Answer

A)  Leadership; management 
B)  Management; leadership 
C)  Contingency management; crisis management 
D)  Systematic decision making; intuition 
E)  Formal leadership; informal leadership 
A)  Leadership; management 
B)  Management; leadership 
C)  Contingency management; crisis management 
D)  Systematic decision making; intuition 
E)  Formal leadership; informal leadership

Question 10

What was the original intent of the Hawthorne studies?

Accepted Answer

A)  To study the relationships within a hierarchy of human needs 
B)  To examine the relationship between changes in workers' physical environments and worker output 
C)  To measure the impact of employee satisfaction on employee output 
D)  To redesign jobs at the Western Electric Plant 
E)  To assist Henry Ford in the layout of an assembly line 
A)  To study the relationships within a hierarchy of human needs 
B)  To examine the relationship between changes in workers' physical environments and worker output 
C)  To measure the impact of employee satisfaction on employee output 
D)  To redesign jobs at the Western Electric Plant 
E)  To assist Henry Ford in the layout of an assembly line

Question 11

List the five levels of needs in Maslow's hierarchy of needs,from lowest to highest.

Accepted Answer

Physiological,securi

Question 12

What is leadership?

Accepted Answer

It is the processes and behavi

Question 13

The people who work for Frank are very dissatisfied.Assuming that Maslow's hierarchy is correct,which of the following actions is the likely best first step to motivate his subordinates?

Accepted Answer

A)  Improve their pay and job security 
B)  Restructure their jobs so they are more interesting 
C)  Create more opportunity for subordinates to learn new things 
D)  Institute an "employee of the month" program 
E)  Delegate more responsibility to employees 
A)  Improve their pay and job security 
B)  Restructure their jobs so they are more interesting 
C)  Create more opportunity for subordinates to learn new things 
D)  Institute an "employee of the month" program 
E)  Delegate more responsibility to employees

Question 14

John is a strong believer in Herzberg's two-factor theory of motivation.If he wants to increase the satisfaction of his workers,he should increase their pay.

Accepted Answer

A) True 
 B)False

Question 15

What conclusions did business managers draw from the Hawthorne studies?

Accepted Answer

A)  Managers need to have an equally high concern for production and people. 
B)  Paying workers a higher wage would cause them to increase their production. 
C)  Paying attention to employees is a good business practice. 
D)  The informal group was relatively unimportant. 
E)  Improving lighting increases productivity. 
A)  Managers need to have an equally high concern for production and people. 
B)  Paying workers a higher wage would cause them to increase their production. 
C)  Paying attention to employees is a good business practice. 
D)  The informal group was relatively unimportant. 
E)  Improving lighting increases productivity.

Question 16

List and briefly discuss the "big five" personality traits.

Accepted Answer

agreeableness (ability to get along with

Question 17

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it.Marshall is using ________ as a strategy.

Accepted Answer

A)  punishment 
B)  omission 
C)  positive reinforcement 
D)  negative reinforcement 
E)  none of these 
A)  punishment 
B)  omission 
C)  positive reinforcement 
D)  negative reinforcement 
E)  none of these

Question 18

Which of the following is correct with respect to Herzberg's two-factor theory?

Accepted Answer

A)  Only the presence of money can increase employee job satisfaction. 
B)  Herzberg's hygiene factors are roughly equivalent to Maslow's lower-level needs. 
C)  If good hygiene factors are present,an employee will be satisfied. 
D)  If motivation factors are present,an employee will not be dissatisfied. 
E)  It has two parts: Theory X and Theory Y. 
A)  Only the presence of money can increase employee job satisfaction. 
B)  Herzberg's hygiene factors are roughly equivalent to Maslow's lower-level needs. 
C)  If good hygiene factors are present,an employee will be satisfied. 
D)  If motivation factors are present,an employee will not be dissatisfied. 
E)  It has two parts: Theory X and Theory Y.

Question 19

The Hawthorne effect is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

Accepted Answer

A) True 
 B)False

Question 20

Which theory suggests to managers that they determine how to perform each job most efficiently?

Accepted Answer

A)  Litwin's theory of organizational effect 
B)  Equity theory 
C)  The Hawthorne effect 
D)  Scientific management 
E)  Expectancy theory 
A)  Litwin's theory of organizational effect 
B)  Equity theory 
C)  The Hawthorne effect 
D)  Scientific management 
E)  Expectancy theory

Equity theory says that people analyze their relative to their .

Samantha is finally publishing her first computer manual.According to Maslow,which need is being met?

Which of the following is not an organizational benefit of satisfied workers?

Paying bonuses to salespeople who exceed quotas is an example of

In managing her workers,Mary first makes sure that they have good supervision and working conditions before she focuses on things like providing a challenging job.What motivational theory is she applying?

Researchers of the behavioural approach to leadership assumed that _____.

Linda is the chairperson of a volunteer committee to raise funds for a new library.The management style that she will most likely find to be most effective is the ________ style.

The Hawthorne studies found that increasing lighting levels improved productivity,but so did lowering lighting levels.

_ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability,while ___ is most necessary to create and direct change and to help the organization get through tough times.

What was the original intent of the Hawthorne studies?

List the five levels of needs in Maslow's hierarchy of needs,from lowest to highest.

What is leadership?

The people who work for Frank are very dissatisfied.Assuming that Maslow's hierarchy is correct,which of the following actions is the likely best first step to motivate his subordinates?

John is a strong believer in Herzberg's two-factor theory of motivation.If he wants to increase the satisfaction of his workers,he should increase their pay.

What conclusions did business managers draw from the Hawthorne studies?

List and briefly discuss the "big five" personality traits.

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it.Marshall is using ________ as a strategy.

Which of the following is correct with respect to Herzberg's two-factor theory?

The Hawthorne effect is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

Which theory suggests to managers that they determine how to perform each job most efficiently?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 10: Motivating and Leading Employees

Equity theory says that people analyze their ________ relative to their ________.

Samantha is finally publishing her first computer manual.According to Maslow,which need is being met?

Which of the following is not an organizational benefit of satisfied workers?

Paying bonuses to salespeople who exceed quotas is an example of

In managing her workers,Mary first makes sure that they have good supervision and working conditions before she focuses on things like providing a challenging job.What motivational theory is she applying?

Researchers of the behavioural approach to leadership assumed that _____.

Linda is the chairperson of a volunteer committee to raise funds for a new library.The management style that she will most likely find to be most effective is the ________ style.

The Hawthorne studies found that increasing lighting levels improved productivity,but so did lowering lighting levels.

_________ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability,while ___________ is most necessary to create and direct change and to help the organization get through tough times.

What was the original intent of the Hawthorne studies?

List the five levels of needs in Maslow's hierarchy of needs,from lowest to highest.

What is leadership?

The people who work for Frank are very dissatisfied.Assuming that Maslow's hierarchy is correct,which of the following actions is the likely best first step to motivate his subordinates?

John is a strong believer in Herzberg's two-factor theory of motivation.If he wants to increase the satisfaction of his workers,he should increase their pay.

What conclusions did business managers draw from the Hawthorne studies?

List and briefly discuss the "big five" personality traits.

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it.Marshall is using ________ as a strategy.

Which of the following is correct with respect to Herzberg's two-factor theory?

The Hawthorne effect is the tendency for workers to be more productive when they believe that they are receiving special attention from management.

Which theory suggests to managers that they determine how to perform each job most efficiently?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Equity theory says that people analyze their relative to their .

_ is most necessary to achieve coordination and systematic results and to handle administrative activities during times of stability,while ___ is most necessary to create and direct change and to help the organization get through tough times.