Question 1

Generally speaking,job applicants are likely to be motivated to give inflated estimates of all of the following items EXCEPT:

Accepted Answer

A)  emotional stability,including the person's ability to withstand stress. 
B)  conscientiousness,a measure of reliability. 
C)  agreeableness,a measure of the ability to cooperate. 
D)  risk-taking,a measure of eagerness to take chances. 
E)  self-monitoring,a measure of the ability to alter one's behaviour.based on external factors 
A)  emotional stability,including the person's ability to withstand stress. 
B)  conscientiousness,a measure of reliability. 
C)  agreeableness,a measure of the ability to cooperate. 
D)  risk-taking,a measure of eagerness to take chances. 
E)  self-monitoring,a measure of the ability to alter one's behaviour.based on external factors

Question 2

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

Accepted Answer

A) True 
 B)False

Question 3

How is "leadership" different from "management"?

Accepted Answer

Leadership refers to the processes and b

Question 4

Transactional leadership most often involves _____.

Accepted Answer

A)  the creation of a vision to guide change 
B)  envisioning likely future trends 
C)  routine activities 
D)  recognizing the need for change 
E)  energizing others by demonstrating personal excitement 
A)  the creation of a vision to guide change 
B)  envisioning likely future trends 
C)  routine activities 
D)  recognizing the need for change 
E)  energizing others by demonstrating personal excitement

Question 5

David thinks his workers are naturally lazy and uncooperative and must therefore be either punished or rewarded to be made productive.David subscribes to the theory of motivation called

Accepted Answer

A)  the hierarchy of needs. 
B)  Theory Y. 
C)  Theory X. 
D)  two-factor theory. 
E)  expectancy theory. 
A)  the hierarchy of needs. 
B)  Theory Y. 
C)  Theory X. 
D)  two-factor theory. 
E)  expectancy theory.

Question 6

Which of the following statements is true regarding employee behaviour?

Accepted Answer

A)  Most employees in similar industries perform similarly. 
B)  Employee behaviours contribute directly to productivity and performance. 
C)  Employee behaviours contribute indirectly to productivity and performance. 
D)  Organizational citizenship behaviours are the total set of work-related behaviours that the organization expects employees to display. 
E)  Theft and sabotage result in indirect financial costs for an organization. 
A)  Most employees in similar industries perform similarly. 
B)  Employee behaviours contribute directly to productivity and performance. 
C)  Employee behaviours contribute indirectly to productivity and performance. 
D)  Organizational citizenship behaviours are the total set of work-related behaviours that the organization expects employees to display. 
E)  Theft and sabotage result in indirect financial costs for an organization.

Question 7

A new manager faces low productivity in her department.Some of the employees are satisfied and some are not.On what should the new manager most likely focus to improve productivity?

Accepted Answer

A)  Virtual leadership 
B)  Task-oriented leader behaviours 
C)  Strategic leadership 
D)  Employee-oriented leader behaviours 
E)  Ethical leadership 
A)  Virtual leadership 
B)  Task-oriented leader behaviours 
C)  Strategic leadership 
D)  Employee-oriented leader behaviours 
E)  Ethical leadership

Question 8

Employees who are frequently absent for minor illnesses,personal reasons,or a general desire to avoid work are likely expressing their dissatisfaction with the job.

Accepted Answer

A) True 
 B)False

Question 9

Jim's motivation strategy is to withhold positive consequences when employees exhibit undesirable behaviours.Jim is using omission.

Accepted Answer

A) True 
 B)False

Question 10

Which theory assumes that employees assign a value (relatively desirable or relatively undesirable)to outcomes resulting from various levels of effort?

Accepted Answer

A)  Relativity 
B)  Equity 
C)  Expectancy 
D)  Goal setting 
E)  Macintosh's theory of workplace values 
A)  Relativity 
B)  Equity 
C)  Expectancy 
D)  Goal setting 
E)  Macintosh's theory of workplace values

Question 11

Virtual leadership is most successful in situations where communication between the leader and the subordinates is infrequent.

Accepted Answer

A) True 
 B)False

Question 12

Workers at the Bowmanville,Ontario,plant of St.Mary's Cement Inc.joined a team whose goal was to find ways to reduce the company's energy bills.This was an example of a virtual team.

Accepted Answer

A) True 
 B)False

Question 13

Sally works the day shift.She learns that her company is looking for a production manager on a later shift.She thinks that she could probably get this job,but does not apply for it because she does not want to work nights.Sally is being influenced by the "rewards-personal goals" link in expectancy theory.

Accepted Answer

A) True 
 B)False

Question 14

Larry's subordinates are neither satisfied nor dissatisfied.Of the following,which is the best move to create satisfaction among his subordinates,assuming that Larry subscribes to Herzberg's ideas?

Accepted Answer

A)  Improve the company policies on vacation time 
B)  Spend more time with them to get to know them better 
C)  Delegate more responsibility to them 
D)  Get everyone new desks and equipment 
E)  Increase everyone's pay 
A)  Improve the company policies on vacation time 
B)  Spend more time with them to get to know them better 
C)  Delegate more responsibility to them 
D)  Get everyone new desks and equipment 
E)  Increase everyone's pay

Question 15

What is the "Hawthorne Effect"?

Accepted Answer

A)  The observed effect that pay is an important motivator for workers 
B)  An increase in employee output caused by almost any management action which makes workers believe that they are receiving special attention 
C)  Increased lighting levels caused increased productivity 
D)  The human need for self-fulfillment 
E)  The discovery that the informal group at work can counteract management objectives 
A)  The observed effect that pay is an important motivator for workers 
B)  An increase in employee output caused by almost any management action which makes workers believe that they are receiving special attention 
C)  Increased lighting levels caused increased productivity 
D)  The human need for self-fulfillment 
E)  The discovery that the informal group at work can counteract management objectives

Question 16

When people feel they are being inequitably treated,they may ask for raises,reduce their effort,or work shorter hours.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about Canadian and American managers?

Accepted Answer

A)  Canadians usually use a democratic style while Americans prefer an autocratic style. 
B)  Americans are more committed to their companies. 
C)  Americans seem to be more willing to follow the latest management fad. 
D)  Americans are more open to different cultures. 
E)  Americans are more subtle than Canadians. 
A)  Canadians usually use a democratic style while Americans prefer an autocratic style. 
B)  Americans are more committed to their companies. 
C)  Americans seem to be more willing to follow the latest management fad. 
D)  Americans are more open to different cultures. 
E)  Americans are more subtle than Canadians.

Question 18

About ______ of the world's labour force now works wherever they are,not just in the office.

Accepted Answer

A)  one-tenth 
B)  one-fifth 
C)  one-third 
D)  one-half 
E)  two-thirds 
A)  one-tenth 
B)  one-fifth 
C)  one-third 
D)  one-half 
E)  two-thirds

Question 19

Pay,praise,promotions,suspensions,and firings are examples of

Accepted Answer

A)  reinforcement. 
B)  job enrichment. 
C)  empowerment. 
D)  participation. 
E)  management by objectives. 
A)  reinforcement. 
B)  job enrichment. 
C)  empowerment. 
D)  participation. 
E)  management by objectives.

Question 20

Managers focus on plans,results,and goals,whereas leaders focus on _____.

Accepted Answer

A)  productivity 
B)  profitability 
C)  people 
D)  sales 
E)  controlling for results 
A)  productivity 
B)  profitability 
C)  people 
D)  sales 
E)  controlling for results

Generally speaking,job applicants are likely to be motivated to give inflated estimates of all of the following items EXCEPT:

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

How is "leadership" different from "management"?

Transactional leadership most often involves _____.

David thinks his workers are naturally lazy and uncooperative and must therefore be either punished or rewarded to be made productive.David subscribes to the theory of motivation called

Which of the following statements is true regarding employee behaviour?

A new manager faces low productivity in her department.Some of the employees are satisfied and some are not.On what should the new manager most likely focus to improve productivity?

Employees who are frequently absent for minor illnesses,personal reasons,or a general desire to avoid work are likely expressing their dissatisfaction with the job.

Jim's motivation strategy is to withhold positive consequences when employees exhibit undesirable behaviours.Jim is using omission.

Which theory assumes that employees assign a value (relatively desirable or relatively undesirable)to outcomes resulting from various levels of effort?

Virtual leadership is most successful in situations where communication between the leader and the subordinates is infrequent.

Workers at the Bowmanville,Ontario,plant of St.Mary's Cement Inc.joined a team whose goal was to find ways to reduce the company's energy bills.This was an example of a virtual team.

Larry's subordinates are neither satisfied nor dissatisfied.Of the following,which is the best move to create satisfaction among his subordinates,assuming that Larry subscribes to Herzberg's ideas?

What is the "Hawthorne Effect"?

When people feel they are being inequitably treated,they may ask for raises,reduce their effort,or work shorter hours.

Which of the following is true about Canadian and American managers?

About ______ of the world's labour force now works wherever they are,not just in the office.

Pay,praise,promotions,suspensions,and firings are examples of

Managers focus on plans,results,and goals,whereas leaders focus on _____.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 10: Motivating and Leading Employees

Generally speaking,job applicants are likely to be motivated to give inflated estimates of all of the following items EXCEPT:

Equity theory is based on the premise that workers prefer a workplace where all employees are paid equally.

How is "leadership" different from "management"?

Transactional leadership most often involves _____.

David thinks his workers are naturally lazy and uncooperative and must therefore be either punished or rewarded to be made productive.David subscribes to the theory of motivation called

Which of the following statements is true regarding employee behaviour?

A new manager faces low productivity in her department.Some of the employees are satisfied and some are not.On what should the new manager most likely focus to improve productivity?

Employees who are frequently absent for minor illnesses,personal reasons,or a general desire to avoid work are likely expressing their dissatisfaction with the job.

Jim's motivation strategy is to withhold positive consequences when employees exhibit undesirable behaviours.Jim is using omission.

Which theory assumes that employees assign a value (relatively desirable or relatively undesirable)to outcomes resulting from various levels of effort?

Virtual leadership is most successful in situations where communication between the leader and the subordinates is infrequent.

Workers at the Bowmanville,Ontario,plant of St.Mary's Cement Inc.joined a team whose goal was to find ways to reduce the company's energy bills.This was an example of a virtual team.

Larry's subordinates are neither satisfied nor dissatisfied.Of the following,which is the best move to create satisfaction among his subordinates,assuming that Larry subscribes to Herzberg's ideas?

What is the "Hawthorne Effect"?

When people feel they are being inequitably treated,they may ask for raises,reduce their effort,or work shorter hours.

Which of the following is true about Canadian and American managers?

About ______ of the world's labour force now works wherever they are,not just in the office.

Pay,praise,promotions,suspensions,and firings are examples of

Managers focus on plans,results,and goals,whereas leaders focus on _____.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters