Exam 10: Motivating and Leading Employees

Why is employee job satisfaction important to a manager? What are the benefits when employees are satisfied with their jobs? What happens when employees are not satisfied?

Sexton Corp.believes in the benefits of exercise for its workers because healthy employees take fewer sick days,are more focused on their job,and have a more positive mood.Sexton has therefore instituted a new policy that asks all workers to exercise for up to three hours per week during work hours.The exercise policy assumes which of the following?

Managers tend to focus on monitoring results and correcting deviations,whereas leaders tend to focus on energizing people to help reach goals.

Discuss the classical theory of motivation and identify the book that is considered the primer on the theory.

Which of the following is not one of the "Big 5" personality traits?

Working conditions is one of the motivation factors in Herzberg's two-factor theory of employee motivation.

Participative management helps to make employees feel more committed to the goals of the organization because they help shape them.

Women tend to be more democratic when making decisions,whereas men tend to be more autocratic.

Who developed the hierarchy of needs model? Describe this theory.

Aaron,a sales manager,selects MBO because the biggest advantage is

Terry experiences a high degree of enjoyment from performing his job.The term that identifies this enjoyment is known as

Which of the following is a motivating factor from Herzberg's two-factor theory?

Brock's motivation strategy for his workers is to apply negative consequences when employees exhibit undesirable behaviours.Brock uses punishment.

Among the flaws of scientific management is that it

The situational (contingency)approach to managing states that a manager should always have a backup plan (a contingent plan)just in case the first plan doesn't work.

Expectancy theory states that if people expect to get rewarded and don't receive it,lower morale and dissatisfaction will follow.

When Fuji-Xerox sent 15 engineers from Tokyo to New York to work with U.S.engineers to develop a "world copier," this was an example of a

What is the Hawthorne effect?

A fundamental presumption in Maslow's hierarchy of needs is

The benefits of organizational citizenship are more indirect than the benefits of performance behaviours.