Exam 10: Motivating and Leading Employees

Alonzo is a software designer whose job has recently been changed to allow him to interact with potential users of the software that he is developing.This is an example of the "combining tasks" approach to job redesign.

Surveys show that the vast majority of Canadian firms offer some sort of flexible work arrangement to employees,but most of them offer that option only to senior employees.

An unusually high turnover rate may be the signal needed for a manager to begin an inquiry into the level of job satisfaction within the company.

What is organizational citizenship?

Which of the following is a prominent feature of virtual leadership?

A new manager observes high productivity in her department,yet her employees have low levels of job satisfaction.On what should this manager most likely concentrate in order to improve job satisfaction?

The trait approach to leadership yielded inconsistent results.

Two managers are having a discussion.Bill says that the company's new incentive system will encourage high performance out of each employee because it clearly specifies what employees should do and the results that will lead to rewards.Beth disagrees,and says that Bill is ignoring the fact that employees will not be motivated if they don't feel that they are being treated fairly.In this discussion,Bill is making all of the following assumptions EXCEPT:

In order to motivate his subordinates,Phil has offered them all a free dinner if they can complete a large project they are working on by the end of the month.But everyone thinks that the input they need won't be received in time for them to complete their report.In this situation,there is a problem with the __________ issue.

A theory Y manager

Which of the following is not a characteristic belief of a Theory X manager?

What is the trait approach to leadership?

What is a psychological contract?

Japan is characterized by _________,whereas Canada is characterized by________ _____.

What is charismatic leadership?

Motivation is

A good person-job fit is one in which the employee's contributions match the inducements the organization offers.

Merrick,a manager,believes that because leadership is the ability to influence others to help the organization achieve its goals,any person can be a leader,even entry-level employees.How is Merrick's reasoning open to criticism?

Briefly describe what managerial styles are,and then identify the three major types.

In Herzberg's two-factor theory,which of the following would be the MOST reliable indication that a morale problem in a work team is primarily due to a lack of motivators?