Question 1

When software writers at Microsoft got to watch test users work with programs and discuss problems with them,this was an example of

Accepted Answer

A)  combining tasks. 
B)  worksharing. 
C)  forming natural work groups. 
D)  establishing client relationships. 
E)  flextime programs. 
A)  combining tasks. 
B)  worksharing. 
C)  forming natural work groups. 
D)  establishing client relationships. 
E)  flextime programs.

Question 2

Employees who are satisfied with their job usually have fewer grievances,are more likely to come to work each day,and remain with the company for a longer period of time.

Accepted Answer

A) True 
 B)False

Question 3

If the following facts were known,which one would provide the strongest support for thinking that a manager is operating under Theory X assumptions?

Accepted Answer

A)  The manager arranges one-on-one meetings with employees to gauge their sources of dissatisfaction. 
B)  The manager gives all of his employees a raise in order to increase their morale. 
C)  The manager introduces tighter rules in order to increase productivity. 
D)  The manager assumes that there is something wrong with the conditions under which his employees work. 
E)  The manager surveys employees to determine what would make them work more productively. 
A)  The manager arranges one-on-one meetings with employees to gauge their sources of dissatisfaction. 
B)  The manager gives all of his employees a raise in order to increase their morale. 
C)  The manager introduces tighter rules in order to increase productivity. 
D)  The manager assumes that there is something wrong with the conditions under which his employees work. 
E)  The manager surveys employees to determine what would make them work more productively.

Question 4

List the three basic managerial styles.

Accepted Answer

Autocratic

Question 5

Theory Y assumptions include all of the following except

Accepted Answer

A)  people are energetic. 
B)  people are intelligent. 
C)  people resist change. 
D)  people can be selfless. 
E)  people are ambitious. 
A)  people are energetic. 
B)  people are intelligent. 
C)  people resist change. 
D)  people can be selfless. 
E)  people are ambitious.

Question 6

What was the result of the Hawthorne studies that puzzled the researchers?

Accepted Answer

A)  The redesigned jobs made the work easier and faster for the employees 
B)  Worker productivity increased when pay was increased 
C)  Productivity went up when the amount of lighting was increased 
D)  The differential percent pay system was ineffective in increasing productivity 
E)  Increased lighting levels improved productivity,but so did lowering lighting levels 
A)  The redesigned jobs made the work easier and faster for the employees 
B)  Worker productivity increased when pay was increased 
C)  Productivity went up when the amount of lighting was increased 
D)  The differential percent pay system was ineffective in increasing productivity 
E)  Increased lighting levels improved productivity,but so did lowering lighting levels

Question 7

In the hierarchy of needs model,all of the following would have to be satisfied before an individual would seek status and a job title except

Accepted Answer

A)  a decent pension plan. 
B)  friends at work. 
C)  a decent salary. 
D)  a challenging job. 
E)  a secure place to live. 
A)  a decent pension plan. 
B)  friends at work. 
C)  a decent salary. 
D)  a challenging job. 
E)  a secure place to live.

Question 8

All of the following are counterproductive behaviours except

Accepted Answer

A)  theft. 
B)  sabotage. 
C)  sexual harassment. 
D)  lack of motivation. 
E)  workplace aggression. 
A)  theft. 
B)  sabotage. 
C)  sexual harassment. 
D)  lack of motivation. 
E)  workplace aggression.

Question 9

Briefly describe job redesign and identify the three major ways of implementing it.

Accepted Answer

- methods to increase job sati

Question 10

Terrence was chosen by his teammates to head the fund drive because he lives closest to the ballpark.Terrell has emerged as _____.

Accepted Answer

A)  a formal leader 
B)  a virtual leader 
C)  an informal leader 
D)  a charismatic leader 
E)  a scapegoat 
A)  a formal leader 
B)  a virtual leader 
C)  an informal leader 
D)  a charismatic leader 
E)  a scapegoat

Question 11

Participative management is a popular motivational tool because it promises a financial gain for the employees who participate in the profit earned by the firm.

Accepted Answer

A) True 
 B)False

Question 12

Expectancy theory assumes that workers do not do much thinking about what motivates them; rather,they are driven by basic needs.

Accepted Answer

A) True 
 B)False

Question 13

The Human Resources department of a large organization wants to measure the personality traits of potential employees.The job applicants are told that they should feel free to answer honestly,and that all responses will be anonymous.The Human Resources department should be skeptical about all the following EXCEPT:

Accepted Answer

A)  the applicants may not believe that the responses will truly be anonymous. 
B)  the applicants may not be able to accurately measure their own personality traits. 
C)  the applicants may deliberately exaggerate their positive characteristics. 
D)  the applicants' responses may not show any connection between personality and job performance. 
E)  the applicants' responses may reflect their mood only at the time of the test. 
A)  the applicants may not believe that the responses will truly be anonymous. 
B)  the applicants may not be able to accurately measure their own personality traits. 
C)  the applicants may deliberately exaggerate their positive characteristics. 
D)  the applicants' responses may not show any connection between personality and job performance. 
E)  the applicants' responses may reflect their mood only at the time of the test.

Question 14

At the Bowmanville,Ontario,plant of St.Mary's Cement Inc.,members of various departments joined a team whose goal was to find ways to reduce the company's energy bills.After analyzing the situation,the committee developed a list of energy-saving initiatives and created plans to implement them.This is an example of a

Accepted Answer

A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team. 
A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team.

Question 15

If managers were to implement lessons learned from the Hawthorne Studies,they would

Accepted Answer

A)  eliminate informal groups as they are relatively unimportant. 
B)  pay workers a higher wage as it would cause them to increase their production. 
C)  have managers who used the Theory X principles. 
D)  pay more attention to employees. 
E)  none of these. 
A)  eliminate informal groups as they are relatively unimportant. 
B)  pay workers a higher wage as it would cause them to increase their production. 
C)  have managers who used the Theory X principles. 
D)  pay more attention to employees. 
E)  none of these.

Question 16

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent.The error rate stayed the same and later she found out that no one liked Mexican food.This is an illustration of the ________ theory of motivation.

Accepted Answer

A)  equity 
B)  expectancy 
C)  human relations 
D)  two-factor 
E)  hierarchy of needs 
A)  equity 
B)  expectancy 
C)  human relations 
D)  two-factor 
E)  hierarchy of needs

Question 17

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work,this is an example of what reinforcement strategy?

Accepted Answer

A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these 
A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these

Question 18

Organizational citizenship refers to _____.

Accepted Answer

A)  employee behaviour that contributes to the organization's bottom line 
B)  behaviour of employees who make a positive overall contribution to the organization 
C)  those behaviours that are always easily defined and measured 
D)  those behaviours that detract from organizational performance 
E)  an employee who refuses to work overtime 
A)  employee behaviour that contributes to the organization's bottom line 
B)  behaviour of employees who make a positive overall contribution to the organization 
C)  those behaviours that are always easily defined and measured 
D)  those behaviours that detract from organizational performance 
E)  an employee who refuses to work overtime

Question 19

Describe employee participation and empowerment and provide an example.

Accepted Answer

- It involves tapping into worker's know

Question 20

What is job satisfaction?

Accepted Answer

It reflects the extent to whic

When software writers at Microsoft got to watch test users work with programs and discuss problems with them,this was an example of

Employees who are satisfied with their job usually have fewer grievances,are more likely to come to work each day,and remain with the company for a longer period of time.

If the following facts were known,which one would provide the strongest support for thinking that a manager is operating under Theory X assumptions?

List the three basic managerial styles.

Theory Y assumptions include all of the following except

What was the result of the Hawthorne studies that puzzled the researchers?

In the hierarchy of needs model,all of the following would have to be satisfied before an individual would seek status and a job title except

All of the following are counterproductive behaviours except

Briefly describe job redesign and identify the three major ways of implementing it.

Terrence was chosen by his teammates to head the fund drive because he lives closest to the ballpark.Terrell has emerged as _____.

Participative management is a popular motivational tool because it promises a financial gain for the employees who participate in the profit earned by the firm.

Expectancy theory assumes that workers do not do much thinking about what motivates them; rather,they are driven by basic needs.

If managers were to implement lessons learned from the Hawthorne Studies,they would

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent.The error rate stayed the same and later she found out that no one liked Mexican food.This is an illustration of the ________ theory of motivation.

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work,this is an example of what reinforcement strategy?

Organizational citizenship refers to _____.

Describe employee participation and empowerment and provide an example.

What is job satisfaction?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 10: Motivating and Leading Employees

When software writers at Microsoft got to watch test users work with programs and discuss problems with them,this was an example of

Employees who are satisfied with their job usually have fewer grievances,are more likely to come to work each day,and remain with the company for a longer period of time.

If the following facts were known,which one would provide the strongest support for thinking that a manager is operating under Theory X assumptions?

List the three basic managerial styles.

Theory Y assumptions include all of the following except

What was the result of the Hawthorne studies that puzzled the researchers?

In the hierarchy of needs model,all of the following would have to be satisfied before an individual would seek status and a job title except

All of the following are counterproductive behaviours except

Briefly describe job redesign and identify the three major ways of implementing it.

Terrence was chosen by his teammates to head the fund drive because he lives closest to the ballpark.Terrell has emerged as _____.

Participative management is a popular motivational tool because it promises a financial gain for the employees who participate in the profit earned by the firm.

Expectancy theory assumes that workers do not do much thinking about what motivates them; rather,they are driven by basic needs.

If managers were to implement lessons learned from the Hawthorne Studies,they would

Annie offered all her subordinates a free dinner at a well-known Mexican restaurant if they reduced their error rate to 2 percent.The error rate stayed the same and later she found out that no one liked Mexican food.This is an illustration of the ________ theory of motivation.

When Maple Leaf Sports & Entertainment gives out "good job" cards to employees who do outstanding work,this is an example of what reinforcement strategy?

Organizational citizenship refers to _____.

Describe employee participation and empowerment and provide an example.

What is job satisfaction?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters