Question 1

Strategic leadership may be seen as an extension of transactional leadership.

Accepted Answer

A) True 
 B)False

Question 2

____________ lead for stability; _______________ lead for change.

Accepted Answer

A)  Managers; leaders 
B)  Leaders; managers 
C)  Participative managers; autocratic managers 
D)  Transformational leaders; transactional leaders 
E)  None of these 
A)  Managers; leaders 
B)  Leaders; managers 
C)  Participative managers; autocratic managers 
D)  Transformational leaders; transactional leaders 
E)  None of these

Question 3

Job satisfaction is the mental attitude that employees have about their workplace.

Accepted Answer

A) True 
 B)False

Question 4

Don has started to arrive at work on time in order to avoid getting hollered at by his boss.Don is responding to what reinforcement strategy?

Accepted Answer

A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these 
A)  Punishment 
B)  Omission 
C)  Positive reinforcement 
D)  Negative reinforcement 
E)  None of these

Question 5

Suppose that a manager solicits ideas on how to increase sales revenue from the sales team instead of simply offering incentives for reaching sales goals.Which of the following would most likely result?

Accepted Answer

A)  The sales team would likely be more motivated because they are more involved in the process. 
B)  The sales team would want to have clearly defined goals given to them. 
C)  The sales team would not get enough information to be able to generate ideas. 
D)  Too many unworkable ideas would be generated. 
E)  The motivation of the sales team would go up because they would have the chance of earning more money. 
A)  The sales team would likely be more motivated because they are more involved in the process. 
B)  The sales team would want to have clearly defined goals given to them. 
C)  The sales team would not get enough information to be able to generate ideas. 
D)  Too many unworkable ideas would be generated. 
E)  The motivation of the sales team would go up because they would have the chance of earning more money.

Question 6

John recently joined a team that sets its own goals,selects its own team members,and evaluates its own performance.John is part of a

Accepted Answer

A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team. 
A)  problem-solving team. 
B)  virtual team. 
C)  transnational team. 
D)  self-managed team. 
E)  project team.

Question 7

The behavioural approach to leadership assumes that appropriate leader behaviour varies from one situation to another.

Accepted Answer

A) True 
 B)False

Question 8

If Maslow's hierarchy of needs theory is correct,we should expect to find a positive correlation between the satisfaction of a lower-level need and the importance of the next highest-level need.

Accepted Answer

A) True 
 B)False

Question 9

High levels of job satisfaction generally lead to high levels of productivity.

Accepted Answer

A) True 
 B)False

Question 10

Classical motivation theory assumes that workers are motivated solely by money.

Accepted Answer

A) True 
 B)False

Question 11

What is emotional intelligence? Why is it important for employees in organizations?

Accepted Answer

emotional intelligence refers to the ext

Question 12

The first step in establishing an effective MBO program is to

Accepted Answer

A)  establish overall organizational goals. 
B)  communicate organizational goals to subordinates. 
C)  set goals for each subordinate. 
D)  find out what the subordinate's goals are. 
E)  meet with subordinates to establish goals. 
A)  establish overall organizational goals. 
B)  communicate organizational goals to subordinates. 
C)  set goals for each subordinate. 
D)  find out what the subordinate's goals are. 
E)  meet with subordinates to establish goals.

Question 13

According to Herzberg,the opposite of satisfaction is not dissatisfaction,but no satisfaction.

Accepted Answer

A) True 
 B)False

Question 14

Marlene is a strong believer in reinforcement as a strategy for motivating people to do good work.She therefore presents desired consequences to employees when they exhibit behaviour she desires.She is using

Accepted Answer

A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these. 
A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these.

Question 15

What is one of the advantages of team management?

Accepted Answer

Increased motivation

Question 16

In the democratic managerial style,subordinates are asked to vote on which alternative is the best,with the alternative getting the most votes being selected.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is correct with regard to male and female leadership?

Accepted Answer

A)  Female leaders are more nurturing than male leaders. 
B)  Male leaders have a tendency to be more autocratic than females leaders. 
C)  Male leaders are harsher than female leaders. 
D)  Male leaders are more task-focused than female leaders. 
E)  All of these. 
A)  Female leaders are more nurturing than male leaders. 
B)  Male leaders have a tendency to be more autocratic than females leaders. 
C)  Male leaders are harsher than female leaders. 
D)  Male leaders are more task-focused than female leaders. 
E)  All of these.

Question 18

Betty realizes that simply improving the working conditions for her subordinates will not improve their job satisfaction.Betty's belief is most consistent with Maslow's hierarchy of needs theory.

Accepted Answer

A) True 
 B)False

Question 19

Agreeableness,emotionality,and extroversion are all part of _____.

Accepted Answer

A)  EQ 
B)  emotional intelligence 
C)  personality 
D)  attitude 
E)  organizational commitment 
A)  EQ 
B)  emotional intelligence 
C)  personality 
D)  attitude 
E)  organizational commitment

Question 20

The classical theory of motivation says that

Accepted Answer

A)  workers are motivated when attention is paid to them by supervisors. 
B)  workers are motivated almost solely by money. 
C)  workers are motivated almost solely by status. 
D)  there are many different factors that contribute to motivation. 
E)  some factors prevent dissatisfaction and some factors contribute to satisfaction. 
A)  workers are motivated when attention is paid to them by supervisors. 
B)  workers are motivated almost solely by money. 
C)  workers are motivated almost solely by status. 
D)  there are many different factors that contribute to motivation. 
E)  some factors prevent dissatisfaction and some factors contribute to satisfaction.

Strategic leadership may be seen as an extension of transactional leadership.

lead for stability; ___ lead for change.

Job satisfaction is the mental attitude that employees have about their workplace.

Don has started to arrive at work on time in order to avoid getting hollered at by his boss.Don is responding to what reinforcement strategy?

Suppose that a manager solicits ideas on how to increase sales revenue from the sales team instead of simply offering incentives for reaching sales goals.Which of the following would most likely result?

John recently joined a team that sets its own goals,selects its own team members,and evaluates its own performance.John is part of a

The behavioural approach to leadership assumes that appropriate leader behaviour varies from one situation to another.

If Maslow's hierarchy of needs theory is correct,we should expect to find a positive correlation between the satisfaction of a lower-level need and the importance of the next highest-level need.

High levels of job satisfaction generally lead to high levels of productivity.

Classical motivation theory assumes that workers are motivated solely by money.

What is emotional intelligence? Why is it important for employees in organizations?

The first step in establishing an effective MBO program is to

According to Herzberg,the opposite of satisfaction is not dissatisfaction,but no satisfaction.

Marlene is a strong believer in reinforcement as a strategy for motivating people to do good work.She therefore presents desired consequences to employees when they exhibit behaviour she desires.She is using

What is one of the advantages of team management?

In the democratic managerial style,subordinates are asked to vote on which alternative is the best,with the alternative getting the most votes being selected.

Which of the following is correct with regard to male and female leadership?

Betty realizes that simply improving the working conditions for her subordinates will not improve their job satisfaction.Betty's belief is most consistent with Maslow's hierarchy of needs theory.

Agreeableness,emotionality,and extroversion are all part of _____.

The classical theory of motivation says that

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 10: Motivating and Leading Employees

Strategic leadership may be seen as an extension of transactional leadership.

____________ lead for stability; _______________ lead for change.

Job satisfaction is the mental attitude that employees have about their workplace.

Don has started to arrive at work on time in order to avoid getting hollered at by his boss.Don is responding to what reinforcement strategy?

Suppose that a manager solicits ideas on how to increase sales revenue from the sales team instead of simply offering incentives for reaching sales goals.Which of the following would most likely result?

John recently joined a team that sets its own goals,selects its own team members,and evaluates its own performance.John is part of a

The behavioural approach to leadership assumes that appropriate leader behaviour varies from one situation to another.

If Maslow's hierarchy of needs theory is correct,we should expect to find a positive correlation between the satisfaction of a lower-level need and the importance of the next highest-level need.

High levels of job satisfaction generally lead to high levels of productivity.

Classical motivation theory assumes that workers are motivated solely by money.

What is emotional intelligence? Why is it important for employees in organizations?

The first step in establishing an effective MBO program is to

According to Herzberg,the opposite of satisfaction is not dissatisfaction,but no satisfaction.

Marlene is a strong believer in reinforcement as a strategy for motivating people to do good work.She therefore presents desired consequences to employees when they exhibit behaviour she desires.She is using

What is one of the advantages of team management?

In the democratic managerial style,subordinates are asked to vote on which alternative is the best,with the alternative getting the most votes being selected.

Which of the following is correct with regard to male and female leadership?

Betty realizes that simply improving the working conditions for her subordinates will not improve their job satisfaction.Betty's belief is most consistent with Maslow's hierarchy of needs theory.

Agreeableness,emotionality,and extroversion are all part of _____.

The classical theory of motivation says that

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

lead for stability; ___ lead for change.