Question 1

A fundamental assumption in Maslow's hierarchy of needs theory is that once a need has been satisfied,it ceases to motivate behaviour.

Accepted Answer

A) True 
 B)False

Question 2

Kathy believes that her workers are naturally energetic,growth-oriented,self-motivated,and interested in being productive.Her beliefs closely parallel the ________ theory of motivation.

Accepted Answer

A)  Theory Y 
B)  Theory X 
C)  two-factor theory 
D)  expectancy theory 
E)  hierarchy of needs 
A)  Theory Y 
B)  Theory X 
C)  two-factor theory 
D)  expectancy theory 
E)  hierarchy of needs

Question 3

Describe the human-resources model of motivational theory and identify its author.

Accepted Answer

- Theory X,Theory Y
- fundamental belief

Question 4

One of the ways to increase job satisfaction through job redesign is to combine tasks.

Accepted Answer

A) True 
 B)False

Question 5

The situational approach to leadership means that a manager should

Accepted Answer

A)  use a democratic style when a rapid decision has to be made. 
B)  use an autocratic style when a rapid decision has to be made. 
C)  shift his or her managerial style based upon the situation that the manager faces. 
D)  use a free-rein style when managing a group of inexperienced,young workers. 
E)  use an autocratic style when managing a group of technicians. 
A)  use a democratic style when a rapid decision has to be made. 
B)  use an autocratic style when a rapid decision has to be made. 
C)  shift his or her managerial style based upon the situation that the manager faces. 
D)  use a free-rein style when managing a group of inexperienced,young workers. 
E)  use an autocratic style when managing a group of technicians.

Question 6

Female leaders tend to be more nurturing and supportive than male leaders.

Accepted Answer

A) True 
 B)False

Question 7

What is an MBO program and what are the major benefits of such a program?

Accepted Answer

-MBO is an acronym for Management by Obj

Question 8

What is a flextime program?

Accepted Answer

Flextime is a method of increa

Question 9

Compared to workers with high morale and job satisfaction,workers with poor morale and job dissatisfaction are

Accepted Answer

A)  more productive. 
B)  more likely to quit. 
C)  more likely to be paid less than others. 
D)  less likely to have a good relationship with the boss. 
E)  more likely to prefer a participative management style. 
A)  more productive. 
B)  more likely to quit. 
C)  more likely to be paid less than others. 
D)  less likely to have a good relationship with the boss. 
E)  more likely to prefer a participative management style.

Question 10

A modified work schedule that permits two or more employees to work part-time while filling a single full-time job is known as

Accepted Answer

A)  a quality circle. 
B)  flextime. 
C)  job cycling. 
D)  worksharing. 
E)  job enlargement. 
A)  a quality circle. 
B)  flextime. 
C)  job cycling. 
D)  worksharing. 
E)  job enlargement.

Question 11

What is reinforcement theory and how would a manager apply it?

Accepted Answer

- used to modify worker's beha

Question 12

Steve outfitted a room in his home with the latest electronic communication equipment that allows him to contact customers even though he is 350 miles away from the corporate offices.Steve's work schedule is an example of

Accepted Answer

A)  telecommuting. 
B)  the virtual office. 
C)  flextime. 
D)  worksharing. 
E)  job redesign. 
A)  telecommuting. 
B)  the virtual office. 
C)  flextime. 
D)  worksharing. 
E)  job redesign.

Question 13

Job redesign programs

Accepted Answer

A)  motivate individuals with a high need for growth or achievement. 
B)  provide for rewards through reinforcement of desirable work behaviour. 
C)  permit two workers to share a single full-time job. 
D)  increase participative management within the organization. 
E)  facilitate the introduction of flextime into the organization. 
A)  motivate individuals with a high need for growth or achievement. 
B)  provide for rewards through reinforcement of desirable work behaviour. 
C)  permit two workers to share a single full-time job. 
D)  increase participative management within the organization. 
E)  facilitate the introduction of flextime into the organization.

Question 14

Because emotional intelligence is biologically based,it is difficult to teach.

Accepted Answer

A) True 
 B)False

Question 15

Christine is a programmer for a software company.In terms of a psychological contract,her _____ include her education,skills,effort,time,and energy,while her ________ include a good place to work,nice benefits,and a large salary.

Accepted Answer

A)  promises; commitments 
B)  commitments; satisfaction 
C)  contributions; inducements 
D)  inducements; contributions 
E)  satisfaction; commitments 
A)  promises; commitments 
B)  commitments; satisfaction 
C)  contributions; inducements 
D)  inducements; contributions 
E)  satisfaction; commitments

Question 16

Tina is the most productive employee in her department.When her manager retires,Tina doesn't apply for the job,in spite of her excellent record and the pay and prestige associated with the job.She believes that the job will go to someone who has more seniority.Based on expectancy theory,Tina doesn't apply for the job based on

Accepted Answer

A)  the performance-rewards issue. 
B)  her personal goals. 
C)  the effort-performance issue. 
D)  the rewards-personal goals issue. 
E)  none of these. 
A)  the performance-rewards issue. 
B)  her personal goals. 
C)  the effort-performance issue. 
D)  the rewards-personal goals issue. 
E)  none of these.

Question 17

Reinforcement can include both rewards and punishments.

Accepted Answer

A) True 
 B)False

Question 18

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition.Tim likely subscribes to the ________ theory of motivation.

Accepted Answer

A)  scientific management 
B)  hierarchy of needs 
C)  two-factor 
D)  equity 
E)  expectancy 
A)  scientific management 
B)  hierarchy of needs 
C)  two-factor 
D)  equity 
E)  expectancy

Question 19

Do men and women lead differently?

Accepted Answer

Research suggests that female leaders ar

Question 20

Charismatic leaders do all of the following except

Accepted Answer

A)  set high expectations for themselves. 
B)  structure the work of subordinates so they will be efficient in carrying out their tasks. 
C)  energize others by demonstrating personal excitement. 
D)  empathize with others. 
E)  express confidence in others. 
A)  set high expectations for themselves. 
B)  structure the work of subordinates so they will be efficient in carrying out their tasks. 
C)  energize others by demonstrating personal excitement. 
D)  empathize with others. 
E)  express confidence in others.

A fundamental assumption in Maslow's hierarchy of needs theory is that once a need has been satisfied,it ceases to motivate behaviour.

Kathy believes that her workers are naturally energetic,growth-oriented,self-motivated,and interested in being productive.Her beliefs closely parallel the ________ theory of motivation.

Describe the human-resources model of motivational theory and identify its author.

One of the ways to increase job satisfaction through job redesign is to combine tasks.

The situational approach to leadership means that a manager should

Female leaders tend to be more nurturing and supportive than male leaders.

What is an MBO program and what are the major benefits of such a program?

What is a flextime program?

Compared to workers with high morale and job satisfaction,workers with poor morale and job dissatisfaction are

A modified work schedule that permits two or more employees to work part-time while filling a single full-time job is known as

What is reinforcement theory and how would a manager apply it?

Steve outfitted a room in his home with the latest electronic communication equipment that allows him to contact customers even though he is 350 miles away from the corporate offices.Steve's work schedule is an example of

Job redesign programs

Because emotional intelligence is biologically based,it is difficult to teach.

Christine is a programmer for a software company.In terms of a psychological contract,her _ include her education,skills,effort,time,and energy,while her ____ include a good place to work,nice benefits,and a large salary.

Reinforcement can include both rewards and punishments.

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition.Tim likely subscribes to the ________ theory of motivation.

Do men and women lead differently?

Charismatic leaders do all of the following except

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 10: Motivating and Leading Employees

A fundamental assumption in Maslow's hierarchy of needs theory is that once a need has been satisfied,it ceases to motivate behaviour.

Kathy believes that her workers are naturally energetic,growth-oriented,self-motivated,and interested in being productive.Her beliefs closely parallel the ________ theory of motivation.

Describe the human-resources model of motivational theory and identify its author.

One of the ways to increase job satisfaction through job redesign is to combine tasks.

The situational approach to leadership means that a manager should

Female leaders tend to be more nurturing and supportive than male leaders.

What is an MBO program and what are the major benefits of such a program?

What is a flextime program?

Compared to workers with high morale and job satisfaction,workers with poor morale and job dissatisfaction are

A modified work schedule that permits two or more employees to work part-time while filling a single full-time job is known as

What is reinforcement theory and how would a manager apply it?

Steve outfitted a room in his home with the latest electronic communication equipment that allows him to contact customers even though he is 350 miles away from the corporate offices.Steve's work schedule is an example of

Job redesign programs

Because emotional intelligence is biologically based,it is difficult to teach.

Christine is a programmer for a software company.In terms of a psychological contract,her _____ include her education,skills,effort,time,and energy,while her ________ include a good place to work,nice benefits,and a large salary.

Reinforcement can include both rewards and punishments.

Tim tries to motivate his employees by making sure that pay and working conditions meet employee expectations and then providing employees with responsibility and recognition.Tim likely subscribes to the ________ theory of motivation.

Do men and women lead differently?

Charismatic leaders do all of the following except

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Christine is a programmer for a software company.In terms of a psychological contract,her _ include her education,skills,effort,time,and energy,while her ____ include a good place to work,nice benefits,and a large salary.