Question 1

Leadership is the process of influencing people so that they are motivated to behave in ways that meet the firm's objectives.

Accepted Answer

A) True 
 B)False

Question 2

What was the goal of the research on the behavioural approach to leadership?

Accepted Answer

To determine how the behaviour

Question 3

Barry is working on a team that is developing a new product.This is most likely a self-managed team.

Accepted Answer

A) True 
 B)False

Question 4

L-Corporation emphasizes the company's good pension benefits when recruiting new workers.Which of Maslow's hierarchy of needs is being addressed by this employer?

Accepted Answer

A)  Security 
B)  Social 
C)  Physiological 
D)  Retirement 
E)  Self actualization 
A)  Security 
B)  Social 
C)  Physiological 
D)  Retirement 
E)  Self actualization

Question 5

Outline the basic characteristics of the classical theory of motivation.Can this theory be used today by business firms? Explain.

Accepted Answer

- workers motivated solely by money 
- m

Question 6

What are the hygiene factors in Herzberg's two-factor theory?

Accepted Answer

Hygiene factors include superv

Question 7

What is virtual leadership?

Accepted Answer

Leadership that is practiced e

Question 8

The most important of the "Big 5" personality traits is conscientiousness.

Accepted Answer

A) True 
 B)False

Question 9

What is involved in participative management and empowerment?

Accepted Answer

It means tapping into workers' knowledge

Question 10

In order to help increase Lee's job satisfaction,he has been given additional responsibilities in the dining area.This is an example of

Accepted Answer

A)  combining tasks. 
B)  natural work grouping. 
C)  job redesign. 
D)  compressed work. 
E)  job enrichment. 
A)  combining tasks. 
B)  natural work grouping. 
C)  job redesign. 
D)  compressed work. 
E)  job enrichment.

Question 11

What is personality?

Accepted Answer

The relatively stabl

Question 12

The concept of finding the "one best way" to do a job was a key feature of

Accepted Answer

A)  scientific management. 
B)  Herzberg's two-factor theory. 
C)  Maslow's study of human needs. 
D)  the Hawthorne studies. 
E)  expectancy theory. 
A)  scientific management. 
B)  Herzberg's two-factor theory. 
C)  Maslow's study of human needs. 
D)  the Hawthorne studies. 
E)  expectancy theory.

Question 13

A management method of increasing employees' job satisfaction by giving them a voice in how they do their jobs is called

Accepted Answer

A)  goal-setting theory. 
B)  reinforcement theory. 
C)  participative management. 
D)  management by objectives. 
E)  theory X. 
A)  goal-setting theory. 
B)  reinforcement theory. 
C)  participative management. 
D)  management by objectives. 
E)  theory X.

Question 14

What motivates workers,according to the classical theory of scientific management?

Accepted Answer

A)  Workers are motivated by desirable working conditions. 
B)  Workers are motivated by the amount of social interaction on the job. 
C)  There are five levels of human needs with the individual being motivated by a higher level need only after the lower needs have been satisfied. 
D)  Workers are motivated by their level of responsibility. 
E)  Workers are motivated solely by money. 
A)  Workers are motivated by desirable working conditions. 
B)  Workers are motivated by the amount of social interaction on the job. 
C)  There are five levels of human needs with the individual being motivated by a higher level need only after the lower needs have been satisfied. 
D)  Workers are motivated by their level of responsibility. 
E)  Workers are motivated solely by money.

Question 15

All organizations face the basic challenge of managing psychological contracts.

Accepted Answer

A) True 
 B)False

Question 16

Allowing people to do some or all of their work away from the office is a new form of flextime known as subordinate-centred leadership.

Accepted Answer

A) True 
 B)False

Question 17

John wants to help his employees satisfy their self-actualization needs.What should he do?

Accepted Answer

A)  Provide a challenging job 
B)  Provide a wage high enough to buy food and provide for shelter 
C)  Provide a respected job title and a large office 
D)  Offer a social network at the business 
E)  Offer a pension plan 
A)  Provide a challenging job 
B)  Provide a wage high enough to buy food and provide for shelter 
C)  Provide a respected job title and a large office 
D)  Offer a social network at the business 
E)  Offer a pension plan

Question 18

Two managers are having a discussion.Bill says that the company's new incentive system will encourage high performance out of each employee because it clearly specifies what employees should do and the results that will lead to rewards.Beth disagrees,and says that Bill is ignoring the fact that employees will not be motivated if they don't feel that they are being treated fairly.For example,if Claire is paid less than Sam,she will feel unfairly treated unless she is convinced that the difference is warranted.Beth's claim that Claire will be dissatisfied assumes which of the following?

Accepted Answer

A)  Sam knows what Claire's salary is. 
B)  Claire and Sam do pretty comparable work. 
C)  Sam has received more favourable performance reviews than Claire. 
D)  Claire achieves the goals set by the company's incentive system. 
E)  Claire has not heard a persuasive justification for Sam's larger salary. 
A)  Sam knows what Claire's salary is. 
B)  Claire and Sam do pretty comparable work. 
C)  Sam has received more favourable performance reviews than Claire. 
D)  Claire achieves the goals set by the company's incentive system. 
E)  Claire has not heard a persuasive justification for Sam's larger salary.

Question 19

Abraham Maslow is best known for his theory about the hierarchy of human needs,which states that lower-level needs must be met before a person will seek to meet higher-level needs.

Accepted Answer

A) True 
 B)False

Question 20

Flextime programs have generally failed to improve job satisfaction because the programs place extra burdens on the supervisor.

Accepted Answer

A) True 
 B)False

Leadership is the process of influencing people so that they are motivated to behave in ways that meet the firm's objectives.

What was the goal of the research on the behavioural approach to leadership?

Barry is working on a team that is developing a new product.This is most likely a self-managed team.

L-Corporation emphasizes the company's good pension benefits when recruiting new workers.Which of Maslow's hierarchy of needs is being addressed by this employer?

Outline the basic characteristics of the classical theory of motivation.Can this theory be used today by business firms? Explain.

What are the hygiene factors in Herzberg's two-factor theory?

What is virtual leadership?

The most important of the "Big 5" personality traits is conscientiousness.

What is involved in participative management and empowerment?

In order to help increase Lee's job satisfaction,he has been given additional responsibilities in the dining area.This is an example of

What is personality?

The concept of finding the "one best way" to do a job was a key feature of

A management method of increasing employees' job satisfaction by giving them a voice in how they do their jobs is called

What motivates workers,according to the classical theory of scientific management?

All organizations face the basic challenge of managing psychological contracts.

Allowing people to do some or all of their work away from the office is a new form of flextime known as subordinate-centred leadership.

John wants to help his employees satisfy their self-actualization needs.What should he do?

Abraham Maslow is best known for his theory about the hierarchy of human needs,which states that lower-level needs must be met before a person will seek to meet higher-level needs.

Flextime programs have generally failed to improve job satisfaction because the programs place extra burdens on the supervisor.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

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Exam 10: Motivating and Leading Employees

Leadership is the process of influencing people so that they are motivated to behave in ways that meet the firm's objectives.

What was the goal of the research on the behavioural approach to leadership?

Barry is working on a team that is developing a new product.This is most likely a self-managed team.

L-Corporation emphasizes the company's good pension benefits when recruiting new workers.Which of Maslow's hierarchy of needs is being addressed by this employer?

Outline the basic characteristics of the classical theory of motivation.Can this theory be used today by business firms? Explain.

What are the hygiene factors in Herzberg's two-factor theory?

What is virtual leadership?

The most important of the "Big 5" personality traits is conscientiousness.

What is involved in participative management and empowerment?

In order to help increase Lee's job satisfaction,he has been given additional responsibilities in the dining area.This is an example of

What is personality?

The concept of finding the "one best way" to do a job was a key feature of

A management method of increasing employees' job satisfaction by giving them a voice in how they do their jobs is called

What motivates workers,according to the classical theory of scientific management?

All organizations face the basic challenge of managing psychological contracts.

Allowing people to do some or all of their work away from the office is a new form of flextime known as subordinate-centred leadership.

John wants to help his employees satisfy their self-actualization needs.What should he do?

Abraham Maslow is best known for his theory about the hierarchy of human needs,which states that lower-level needs must be met before a person will seek to meet higher-level needs.

Flextime programs have generally failed to improve job satisfaction because the programs place extra burdens on the supervisor.

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters