Question 1

Discuss the differences between Canadian and American management styles.

Accepted Answer

- Canadian managers are more subtle and

Question 2

Bill's current leadership approach is to "sell" decisions that he makes to his subordinates.If he wants to move one step in the direction of more freedom for subordinates,he should

Accepted Answer

A)  present tentative decision subject to change. 
B)  present the problem,get suggestions,and then make the decision. 
C)  define limits,then ask the group to make decision. 
D)  make the decision and announce it. 
E)  present an idea and invite questions. 
A)  present tentative decision subject to change. 
B)  present the problem,get suggestions,and then make the decision. 
C)  define limits,then ask the group to make decision. 
D)  make the decision and announce it. 
E)  present an idea and invite questions.

Question 3

Describe the modified work schedule programs that a business may implement to increase employee job satisfaction.

Accepted Answer

- flextime: increases job satisfaction b

Question 4

Joe can choose four,five,or six days on which to work each week.This is an example of

Accepted Answer

A)  worksharing. 
B)  telecommuting. 
C)  job redesign. 
D)  virtual offices. 
E)  flextime. 
A)  worksharing. 
B)  telecommuting. 
C)  job redesign. 
D)  virtual offices. 
E)  flextime.

Question 5

What are the motivational factors in Herzberg's two-factor theory?

Accepted Answer

Recognition,the work

Question 6

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

Accepted Answer

A)  Psychological,physiological,esteem,social,and self-actualization needs 
B)  Physiological,social,esteem,security,and self-actualization needs 
C)  Physiological,security,esteem,social,and self-actualization needs 
D)  Physiological,security,social,esteem,and self-actualization needs 
E)  Psychological,security,social,esteem,and self-actualization needs 
A)  Psychological,physiological,esteem,social,and self-actualization needs 
B)  Physiological,social,esteem,security,and self-actualization needs 
C)  Physiological,security,esteem,social,and self-actualization needs 
D)  Physiological,security,social,esteem,and self-actualization needs 
E)  Psychological,security,social,esteem,and self-actualization needs

Question 7

The Field Service department has just reported a potentially disastrous problem in a recently launched product.The Engineering VP has called an emergency meeting with department heads and specialized staff.Which management style is most likely to lead to the best solution?

Accepted Answer

A)  Reinforcement 
B)  Contingency 
C)  Autocratic 
D)  Free-rein 
E)  Democratic 
A)  Reinforcement 
B)  Contingency 
C)  Autocratic 
D)  Free-rein 
E)  Democratic

Question 8

At WestJet,front-line employees have the right to issue travel credits to customers who feel that they have not been treated properly.This right is an example of

Accepted Answer

A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  empowerment. 
A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  empowerment.

Question 9

Managers who serve as advisers to subordinates who are making decisions are using the _________ style.

Accepted Answer

A)  democratic 
B)  free-rein 
C)  autocratic 
D)  editorial 
E)  dictatorial 
A)  democratic 
B)  free-rein 
C)  autocratic 
D)  editorial 
E)  dictatorial

Question 10

What are the characteristics of a manager with a Theory X belief about people? How does this differ from one who has a Theory Y belief about people?

Accepted Answer

Theory X managers assume that people are

Question 11

For an individual to feel equitably treated,the input/outcome ratio must be about the same as the other individual's ratio with whom he or she is comparing.

Accepted Answer

A) True 
 B)False

Question 12

In exercising strategic leadership,what is a leader most likely to do?

Accepted Answer

A)  Focus on company efficiency 
B)  Focus on company profitability 
C)  Align the company with its environment 
D)  Avoid environmental impact on the firm 
E)  It is not possible to say with the information given 
A)  Focus on company efficiency 
B)  Focus on company profitability 
C)  Align the company with its environment 
D)  Avoid environmental impact on the firm 
E)  It is not possible to say with the information given

Question 13

Extroverts tend to be higher overall job performers than introverts.

Accepted Answer

A) True 
 B)False

Question 14

The Hawthorne researchers concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

Accepted Answer

A) True 
 B)False

Question 15

Job satisfaction can be described as the enjoyment a person feels as a result of doing a job.

Accepted Answer

A) True 
 B)False

Question 16

Joe was hired out of college for a starting salary of $55 000 a year.Two months after he started he found out that Nancy was hired at the same time for $65 000.At first he was angry but then he found out that she had five years of previous experience and that she knew two more computer languages than he did.Then he wasn't angry anymore.This illustrates the ________ motivation theory.

Accepted Answer

A)  two-factor 
B)  expectancy 
C)  hierarchy of needs 
D)  human relations 
E)  equity 
A)  two-factor 
B)  expectancy 
C)  hierarchy of needs 
D)  human relations 
E)  equity

Question 17

The benefits from having satisfied employees include all of the following except

Accepted Answer

A)  less productivity. 
B)  harder effort to make a contribution. 
C)  greater commitment to work. 
D)  fewer complaints. 
E)  usually better attendance. 
A)  less productivity. 
B)  harder effort to make a contribution. 
C)  greater commitment to work. 
D)  fewer complaints. 
E)  usually better attendance.

Question 18

If the following facts were known,which one would strengthen Merrick's argument that any person can be a leader,even an entry-level employee?

Accepted Answer

A)  Many other companies have adopted Merrick's definition of leadership. 
B)  The cross-functional team structure at Merrick's company allows individuals to influence other people even if they don't have direct authority. 
C)  Most of the top managers in the company have come from the Sales Department,but only a few have come from Quality Control. 
D)  The Human Resources department does a good job of recruiting a diverse group of job applicants. 
E)  Managers at the company are often recruited to serve in leadership positions at other companies. 
A)  Many other companies have adopted Merrick's definition of leadership. 
B)  The cross-functional team structure at Merrick's company allows individuals to influence other people even if they don't have direct authority. 
C)  Most of the top managers in the company have come from the Sales Department,but only a few have come from Quality Control. 
D)  The Human Resources department does a good job of recruiting a diverse group of job applicants. 
E)  Managers at the company are often recruited to serve in leadership positions at other companies.

Question 19

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Accepted Answer

A)  Management by objectives 
B)  Theory X and Y 
C)  Reinforcement and punishment 
D)  Participative management and empowerment 
E)  Job enrichment 
A)  Management by objectives 
B)  Theory X and Y 
C)  Reinforcement and punishment 
D)  Participative management and empowerment 
E)  Job enrichment

Question 20

Which of the following is correct regarding scientific management?

Accepted Answer

A)  Job analysis permitted the breakdown of the jobs into easily repeated tasks,which increased the production rate. 
B)  Improved lighting increased the production rate. 
C)  Individual workers received lower wages even though their production increased. 
D)  Firms permitted their employees to determine how the job would be performed. 
E)  All of these. 
A)  Job analysis permitted the breakdown of the jobs into easily repeated tasks,which increased the production rate. 
B)  Improved lighting increased the production rate. 
C)  Individual workers received lower wages even though their production increased. 
D)  Firms permitted their employees to determine how the job would be performed. 
E)  All of these.

Discuss the differences between Canadian and American management styles.

Bill's current leadership approach is to "sell" decisions that he makes to his subordinates.If he wants to move one step in the direction of more freedom for subordinates,he should

Describe the modified work schedule programs that a business may implement to increase employee job satisfaction.

Joe can choose four,five,or six days on which to work each week.This is an example of

What are the motivational factors in Herzberg's two-factor theory?

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

The Field Service department has just reported a potentially disastrous problem in a recently launched product.The Engineering VP has called an emergency meeting with department heads and specialized staff.Which management style is most likely to lead to the best solution?

At WestJet,front-line employees have the right to issue travel credits to customers who feel that they have not been treated properly.This right is an example of

Managers who serve as advisers to subordinates who are making decisions are using the _________ style.

What are the characteristics of a manager with a Theory X belief about people? How does this differ from one who has a Theory Y belief about people?

For an individual to feel equitably treated,the input/outcome ratio must be about the same as the other individual's ratio with whom he or she is comparing.

In exercising strategic leadership,what is a leader most likely to do?

Extroverts tend to be higher overall job performers than introverts.

The Hawthorne researchers concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

Job satisfaction can be described as the enjoyment a person feels as a result of doing a job.

The benefits from having satisfied employees include all of the following except

If the following facts were known,which one would strengthen Merrick's argument that any person can be a leader,even an entry-level employee?

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Which of the following is correct regarding scientific management?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

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Exam 10: Motivating and Leading Employees

Discuss the differences between Canadian and American management styles.

Bill's current leadership approach is to "sell" decisions that he makes to his subordinates.If he wants to move one step in the direction of more freedom for subordinates,he should

Describe the modified work schedule programs that a business may implement to increase employee job satisfaction.

Joe can choose four,five,or six days on which to work each week.This is an example of

What are the motivational factors in Herzberg's two-factor theory?

Maslow's hierarchy of needs shows which of the following five needs in order starting from the lowest needs?

The Field Service department has just reported a potentially disastrous problem in a recently launched product.The Engineering VP has called an emergency meeting with department heads and specialized staff.Which management style is most likely to lead to the best solution?

At WestJet,front-line employees have the right to issue travel credits to customers who feel that they have not been treated properly.This right is an example of

Managers who serve as advisers to subordinates who are making decisions are using the _________ style.

What are the characteristics of a manager with a Theory X belief about people? How does this differ from one who has a Theory Y belief about people?

For an individual to feel equitably treated,the input/outcome ratio must be about the same as the other individual's ratio with whom he or she is comparing.

In exercising strategic leadership,what is a leader most likely to do?

Extroverts tend to be higher overall job performers than introverts.

The Hawthorne researchers concluded that productivity rose in response to almost any management action that workers interpreted as special attention.

Job satisfaction can be described as the enjoyment a person feels as a result of doing a job.

The benefits from having satisfied employees include all of the following except

If the following facts were known,which one would strengthen Merrick's argument that any person can be a leader,even an entry-level employee?

Which of the strategies for enhancing job satisfaction is also used as a tool for managing the planning process?

Which of the following is correct regarding scientific management?

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Managing Human Resources

Understanding Labourmanagement Relations

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters