Question 1

Tests that measure a job applicant's performance on actual tasks of the job are known as:

Accepted Answer

A) Physical ability tests 
B) Paper-and-pencil tests 
C) Personality tests 
D) Unstructured tests 
E) Performance tests 
A) Physical ability tests 
B) Paper-and-pencil tests 
C) Personality tests 
D) Unstructured tests 
E) Performance tests

Question 2

Both the external and internal recruiting processes are now supplemented by recruiting over the Internet.

Accepted Answer

A) True 
 B)False

Question 3

___________ resolve union-management conflict after a ___________ has been filed.

Accepted Answer

A) mediators;contract 
B) mediators;grievance 
C) arbitrators;grievance 
D) negotiators;contract 
E) union representative;contract 
A) mediators;contract 
B) mediators;grievance 
C) arbitrators;grievance 
D) negotiators;contract 
E) union representative;contract

Question 4

Development activities tend to take place at the lower levels of management of the organization,while training activities tend to take place at the higher levels of the organization.

Accepted Answer

A) True 
 B)False

Question 5

Ability tests assess the extent to which applicants possess the skills necessary for job performance,such as verbal comprehension or numerical skills.

Accepted Answer

A) True 
 B)False

Question 6

Managers at Mayflower Manufacturing focus on teaching their subordinates the most efficient and effective way to utilize the equipment.What component of the HRM system is Mayflower Manufacturing utilizing?

Accepted Answer

A) Training and development 
B) Recruitment 
C) Selection 
D) Performance appraisal 
E) Feedback 
A) Training and development 
B) Recruitment 
C) Selection 
D) Performance appraisal 
E) Feedback

Question 7

When a manager studies the resume of a job applicant to evaluate the work history and education of the applicant,this is known as the process of:

Accepted Answer

A) Interviewing 
B) Selection 
C) Gathering background information 
D) Situational interviewing 
E) Reference-checking 
A) Interviewing 
B) Selection 
C) Gathering background information 
D) Situational interviewing 
E) Reference-checking

Question 8

What focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers?

Accepted Answer

A) Mentoring 
B) Training 
C) Development 
D) Formal education 
E) Varied work experience 
A) Mentoring 
B) Training 
C) Development 
D) Formal education 
E) Varied work experience

Question 9

Effectively managing human resources helps ensure that customers are satisfied and loyal.

Accepted Answer

A) True 
 B)False

Question 10

Two reasons why human resource planning sometimes leads managers to outsource are speed and quality.

Accepted Answer

A) True 
 B)False

Question 11

The process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate is known as:

Accepted Answer

A) Training 
B) Selection 
C) Performance feedback 
D) Recruitment 
E) Performance review 
A) Training 
B) Selection 
C) Performance feedback 
D) Recruitment 
E) Performance review

Question 12

Unions exist solely to represent workers' interests in organizations.

Accepted Answer

A) True 
 B)False

Question 13

Human resource management (HRM)includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Accepted Answer

A) True 
 B)False

Question 14

The process by which managers decide on the relative qualifications of job applicants for a particular job opening is known as the selection process.

Accepted Answer

A) True 
 B)False

Question 15

Managers have an ethical and legal obligation to use reliable and valid selection tools.

Accepted Answer

A) True 
 B)False

Question 16

What type of development broadens employees' horizons and help them think about the big picture by exposing them to a wide variety of different job experiences,some in line positions and some in staff positions?

Accepted Answer

A) Varied work experiences 
B) Formal education 
C) On-the-job training 
D) Role-playing 
E) Simulation 
A) Varied work experiences 
B) Formal education 
C) On-the-job training 
D) Role-playing 
E) Simulation

Question 17

Recruitment is more successful when managers only stress the advantages of the organization to the potential applicant.

Accepted Answer

A) True 
 B)False

Question 18

An organization requires all job applicants to complete an application that asks for the number of years of their work experience and the types of positions they have held.On which aspect of the HRM process is this organization focusing?

Accepted Answer

A) Reference-checking 
B) Interviewing 
C) Paper-and-pencil testing 
D) Personality testing 
E) Background information 
A) Reference-checking 
B) Interviewing 
C) Paper-and-pencil testing 
D) Personality testing 
E) Background information

Question 19

A manager evaluates a subordinate's job performance and her contributions to the organization.This is known as the process of:

Accepted Answer

A) Performance testing 
B) Performance feedback 
C) Performance appraisal 
D) Training 
E) On-the-job training 
A) Performance testing 
B) Performance feedback 
C) Performance appraisal 
D) Training 
E) On-the-job training

Tests that measure a job applicant's performance on actual tasks of the job are known as:

Both the external and internal recruiting processes are now supplemented by recruiting over the Internet.

_ resolve union-management conflict after a _ has been filed.

Development activities tend to take place at the lower levels of management of the organization,while training activities tend to take place at the higher levels of the organization.

Ability tests assess the extent to which applicants possess the skills necessary for job performance,such as verbal comprehension or numerical skills.

Managers at Mayflower Manufacturing focus on teaching their subordinates the most efficient and effective way to utilize the equipment.What component of the HRM system is Mayflower Manufacturing utilizing?

When a manager studies the resume of a job applicant to evaluate the work history and education of the applicant,this is known as the process of:

What focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers?

Effectively managing human resources helps ensure that customers are satisfied and loyal.

Two reasons why human resource planning sometimes leads managers to outsource are speed and quality.

The process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate is known as:

Unions exist solely to represent workers' interests in organizations.

Human resource management (HRM)includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

The process by which managers decide on the relative qualifications of job applicants for a particular job opening is known as the selection process.

Managers have an ethical and legal obligation to use reliable and valid selection tools.

What type of development broadens employees' horizons and help them think about the big picture by exposing them to a wide variety of different job experiences,some in line positions and some in staff positions?

Recruitment is more successful when managers only stress the advantages of the organization to the potential applicant.

An organization requires all job applicants to complete an application that asks for the number of years of their work experience and the types of positions they have held.On which aspect of the HRM process is this organization focusing?

A manager evaluates a subordinate's job performance and her contributions to the organization.This is known as the process of:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 12: Human Resource Management

Tests that measure a job applicant's performance on actual tasks of the job are known as:

Both the external and internal recruiting processes are now supplemented by recruiting over the Internet.

___________ resolve union-management conflict after a ___________ has been filed.

Development activities tend to take place at the lower levels of management of the organization,while training activities tend to take place at the higher levels of the organization.

Ability tests assess the extent to which applicants possess the skills necessary for job performance,such as verbal comprehension or numerical skills.

Managers at Mayflower Manufacturing focus on teaching their subordinates the most efficient and effective way to utilize the equipment.What component of the HRM system is Mayflower Manufacturing utilizing?

When a manager studies the resume of a job applicant to evaluate the work history and education of the applicant,this is known as the process of:

What focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers?

Effectively managing human resources helps ensure that customers are satisfied and loyal.

Two reasons why human resource planning sometimes leads managers to outsource are speed and quality.

The process by which a manager shares performance appraisal information with a subordinate and develops a plan for the future development of that subordinate is known as:

Unions exist solely to represent workers' interests in organizations.

Human resource management (HRM)includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

The process by which managers decide on the relative qualifications of job applicants for a particular job opening is known as the selection process.

Managers have an ethical and legal obligation to use reliable and valid selection tools.

What type of development broadens employees' horizons and help them think about the big picture by exposing them to a wide variety of different job experiences,some in line positions and some in staff positions?

Recruitment is more successful when managers only stress the advantages of the organization to the potential applicant.

An organization requires all job applicants to complete an application that asks for the number of years of their work experience and the types of positions they have held.On which aspect of the HRM process is this organization focusing?

A manager evaluates a subordinate's job performance and her contributions to the organization.This is known as the process of:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

_ resolve union-management conflict after a _ has been filed.