Exam 12: Human Resource Management

Prior to being offered a top-level managerial position with OceanReef Consulting,Scott had to spend a few days at an assessment center where he was evaluated on his problem-solving,organizational,communication,and conflict resolution skills.This is an example of:

MissouriBank provides a tuition reimbursement program to its employees.This is an example of:

Before creating training and development programs,managers should perform a ______ to determine which employees need training or development and what type of skills or knowledge they need to acquire.

The activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests are known as:

Former employers usually provide both positive and negative information about an applicant.

Instead of hiring an accountant,Johnson and Stevenson LLC decided to contract with a local accounting firm for their tax accounting needs.The process is known as:

Trait appraisals are often used because they enable managers to give employees feedback they can use to improve performance.

The percentage of U.S.workers represented by unions is smaller than it was in the 1950s.

Family and Medical Leave Act requires that employers provide ______ of unpaid leave for medical and family reasons.

Pat,a supervisor,evaluates the performance of his subordinates on scales on a form provided by the Human Resources department.The scales ask Pat to rate the performance of a nurse on "following doctors' orders" from "almost never" to "almost always".Pat's organization is using:

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

Tests that measure the personal characteristics of job applicants that are relevant to successful performance on the job are known as:

An employee learns how to do her job as the result of actually performing the tasks.This is known as:

The purpose of training activities within an organization is to build the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges.

Recruiting outside of an organization to find workers who have not worked for the organization previously is known as:

The degree to which a test generates a similar score each time it is administered to a job applicant is known as the __________ of the test.

The arrangement of jobs into categories reflecting their relative importance to the organization and its goals,level of skills required,and other characteristics is called:

Trait appraisals have both advantages and disadvantages for the organization.Explain what is meant by this term and discuss three disadvantages of this technique.

After a lengthy job interview,Eva had to demonstrate her secretarial skills by taking a typing test.The typing test is a type of:

Employers are required to provide workers' compensation benefits to their employees,but not unemployment insurance.