Question 1

The pathways along which information flows in groups are called the communication networks of the organization.

Accepted Answer

A) True 
 B)False  True

Question 2

Encoding occurs when the receiver interprets and tries to make sense of the message.

Accepted Answer

A) True 
 B)False  False

Question 3

An informal organizational network through which unofficial information flows is called:

Accepted Answer

A) The grapevine 
B) The rumor mill 
C) The wheel 
D) The all channel network 
E) The pathway 
A) The grapevine 
B) The rumor mill 
C) The wheel 
D) The all channel network 
E) The pathway A

Question 4

What type of network do group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets?

Accepted Answer

A) Wheel 
B) Chain 
C) All-channel 
D) Circle 
E) Groupware 
A) Wheel 
B) Chain 
C) All-channel 
D) Circle 
E) Groupware

Question 5

When Tim speaks to his class,he speaks in a slow monotone voice and use very dry jokes.This is an example of Tim's:

Accepted Answer

A) Dialect 
B) Linguistic style 
C) Nonverbal communication 
D) Bias 
E) Information distortion 
A) Dialect 
B) Linguistic style 
C) Nonverbal communication 
D) Bias 
E) Information distortion

Question 6

The paths along which information flows within the organization are called:

Accepted Answer

A) Organizational structure 
B) Communication networks 
C) Communication wheels 
D) Organizational paths 
E) Cross-functional links 
A) Organizational structure 
B) Communication networks 
C) Communication wheels 
D) Organizational paths 
E) Cross-functional links

Question 7

There is a one best communication medium for managers to use when communicating with all subordinates.

Accepted Answer

A) True 
 B)False

Question 8

When sending messages,a manager needs all of the following communication skills EXCEPT:

Accepted Answer

A) Send clear messages 
B) Encode messages the receiver understands 
C) Select appropriate medium 
D) Filter information 
E) Ensure a feedback mechanism is built into the message 
A) Send clear messages 
B) Encode messages the receiver understands 
C) Select appropriate medium 
D) Filter information 
E) Ensure a feedback mechanism is built into the message

Question 9

In which stage of the communication process is a common understanding reached between the participants?

Accepted Answer

A) Sending 
B) Decoding 
C) Encoding 
D) Feedback 
E) Transmission 
A) Sending 
B) Decoding 
C) Encoding 
D) Feedback 
E) Transmission

Question 10

In the feedback phase of the communication process,the __________ becomes the __________ and __________ the message.

Accepted Answer

A) Sender;sender;encodes 
B) Receiver;sender;encodes 
C) Sender;receiver;encodes 
D) Receiver;receiver;decodes 
E) Sender;receiver;decodes 
A) Sender;sender;encodes 
B) Receiver;sender;encodes 
C) Sender;receiver;encodes 
D) Receiver;receiver;decodes 
E) Sender;receiver;decodes

Question 11

When the sender of a message withholds part of the message because she feels that the receiver will not want to receive certain information,this is known as:

Accepted Answer

A) Noise 
B) De-enriching a message 
C) Filtering 
D) Jargon 
E) Receiver bias 
A) Noise 
B) De-enriching a message 
C) Filtering 
D) Jargon 
E) Receiver bias

Question 12

According to management scholars,managers spend approximately what percentage of their time in communication activities?

Accepted Answer

A) 25 percent 
B) 40 percent 
C) 50 percent 
D) 65 percent 
E) 85 percent 
A) 25 percent 
B) 40 percent 
C) 50 percent 
D) 65 percent 
E) 85 percent

Question 13

An internal,companywide system of computer networks is called a(n):

Accepted Answer

A) Internet 
B) Intranet 
C) Media net 
D) All-channel network 
E) Open book network 
A) Internet 
B) Intranet 
C) Media net 
D) All-channel network 
E) Open book network

Question 14

Douglas put together a company newsletter to talk about general topics about the company to all of the employees.This is an example of:

Accepted Answer

A) Personal written communication 
B) Impersonal written communication 
C) Formal written communication 
D) Intranet 
E) A memo 
A) Personal written communication 
B) Impersonal written communication 
C) Formal written communication 
D) Intranet 
E) A memo

Question 15

Explain how managers can become better listeners.

Accepted Answer

First,managers should refrain from inter

Question 16

An organization chart summarizes the informal reporting relationships in an organization and the formal pathways along which communication takes place.

Accepted Answer

A) True 
 B)False

Question 17

Information technology has not significantly affected managers' abilities to communicate with others.

Accepted Answer

A) True 
 B)False

Question 18

When two or more people reach a common understanding in the communication process,this is known as the transmission phase.

Accepted Answer

A) True 
 B)False

Question 19

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

Accepted Answer

A) True 
 B)False

Question 20

A manager's characteristic way of speaking is known as that manager's:

Accepted Answer

A) Empathy 
B) Linguistic style 
C) Nonverbal style 
D) Dialect 
E) Jargon 
A) Empathy 
B) Linguistic style 
C) Nonverbal style 
D) Dialect 
E) Jargon

The pathways along which information flows in groups are called the communication networks of the organization.

Encoding occurs when the receiver interprets and tries to make sense of the message.

An informal organizational network through which unofficial information flows is called:

What type of network do group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets?

When Tim speaks to his class,he speaks in a slow monotone voice and use very dry jokes.This is an example of Tim's:

The paths along which information flows within the organization are called:

There is a one best communication medium for managers to use when communicating with all subordinates.

When sending messages,a manager needs all of the following communication skills EXCEPT:

In which stage of the communication process is a common understanding reached between the participants?

In the feedback phase of the communication process,the becomes the and __ the message.

When the sender of a message withholds part of the message because she feels that the receiver will not want to receive certain information,this is known as:

According to management scholars,managers spend approximately what percentage of their time in communication activities?

An internal,companywide system of computer networks is called a(n):

Douglas put together a company newsletter to talk about general topics about the company to all of the employees.This is an example of:

Explain how managers can become better listeners.

An organization chart summarizes the informal reporting relationships in an organization and the formal pathways along which communication takes place.

Information technology has not significantly affected managers' abilities to communicate with others.

When two or more people reach a common understanding in the communication process,this is known as the transmission phase.

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

A manager's characteristic way of speaking is known as that manager's:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

The pathways along which information flows in groups are called the communication networks of the organization.

Encoding occurs when the receiver interprets and tries to make sense of the message.

An informal organizational network through which unofficial information flows is called:

What type of network do group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets?

When Tim speaks to his class,he speaks in a slow monotone voice and use very dry jokes.This is an example of Tim's:

The paths along which information flows within the organization are called:

There is a one best communication medium for managers to use when communicating with all subordinates.

When sending messages,a manager needs all of the following communication skills EXCEPT:

In which stage of the communication process is a common understanding reached between the participants?

In the feedback phase of the communication process,the __________ becomes the __________ and __________ the message.

When the sender of a message withholds part of the message because she feels that the receiver will not want to receive certain information,this is known as:

According to management scholars,managers spend approximately what percentage of their time in communication activities?

An internal,companywide system of computer networks is called a(n):

Douglas put together a company newsletter to talk about general topics about the company to all of the employees.This is an example of:

Explain how managers can become better listeners.

An organization chart summarizes the informal reporting relationships in an organization and the formal pathways along which communication takes place.

Information technology has not significantly affected managers' abilities to communicate with others.

When two or more people reach a common understanding in the communication process,this is known as the transmission phase.

Media low in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.

A manager's characteristic way of speaking is known as that manager's:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

In the feedback phase of the communication process,the becomes the and __ the message.