Question 1

Gary has some important information to share with his staff.In the communication process,Gary would be the:

Accepted Answer

A) Encoder 
B) Messenger 
C) Decoder 
D) Receiver 
E) Sender 
A) Encoder 
B) Messenger 
C) Decoder 
D) Receiver 
E) Sender

Question 2

Crystal River Imports has developed cross-functional teams to look for new ways to meet the demands of the market.The organization is focusing primarily on which aspect?

Accepted Answer

A) Customer responsiveness 
B) Efficiency 
C) Quality 
D) Innovation 
E) Product development 
A) Customer responsiveness 
B) Efficiency 
C) Quality 
D) Innovation 
E) Product development

Question 3

When managers pass through work areas and talk informally with workers,this is known as:

Accepted Answer

A) Management by exception 
B) MBO 
C) Micromanaging 
D) Empowerment 
E) Management by wandering around 
A) Management by exception 
B) MBO 
C) Micromanaging 
D) Empowerment 
E) Management by wandering around

Question 4

The grapevine is an informal communication network that is very slow but always accurate.

Accepted Answer

A) True 
 B)False

Question 5

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Accepted Answer

A) Noise 
B) Encoding 
C) Communication 
D) Filtering 
E) Jargon 
A) Noise 
B) Encoding 
C) Communication 
D) Filtering 
E) Jargon

Question 6

Communication takes place even though a common understanding is not reached.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are advantages to videoconferencing EXCEPT:

Accepted Answer

A) Saves time 
B) Saves money 
C) Lead to more efficient meetings 
D) Empowers employees 
E) Faster decision making 
A) Saves time 
B) Saves money 
C) Lead to more efficient meetings 
D) Empowers employees 
E) Faster decision making

Question 8

In which type of communication network does every group member communicate with every other group member?

Accepted Answer

A) Circle 
B) Wheel 
C) All-channel 
D) Groupware 
E) Chain 
A) Circle 
B) Wheel 
C) All-channel 
D) Groupware 
E) Chain

Question 9

Vertical communication occurs when Scott,the manager of marketing discusses business issues with Susan,the manager of engineering.

Accepted Answer

A) True 
 B)False

Question 10

When Lacy translates the message into words or symbols,she is:

Accepted Answer

A) Receiving 
B) Encoding 
C) Bias 
D) Sending 
E) Decoding 
A) Receiving 
B) Encoding 
C) Bias 
D) Sending 
E) Decoding

Question 11

In the transmission phase of the communication process,the information that is to be communicated is known as:

Accepted Answer

A) Code 
B) Medium 
C) Message 
D) Context 
E) Noise 
A) Code 
B) Medium 
C) Message 
D) Context 
E) Noise

Question 12

Define verbal and nonverbal communication and discuss how nonverbal communication reinforces verbal communication.

Accepted Answer

The encoding of messages into words,writ

Question 13

A company-wide system of computer networks is called an Internet.

Accepted Answer

A) True 
 B)False

Question 14

Management by wandering around is a face-to-face communication technique that is effective for many managers at all levels in an organization.

Accepted Answer

A) True 
 B)False

Question 15

Describe the communication process,including an explanation of each step in both phases.

Accepted Answer

The communication process involves the t

Question 16

Differentiate between the four types of communication networks that managers can utilize in an organization.Provide examples of each.

Accepted Answer

The pathways along which information flo

Question 17

Workers who are employed by an organization but who work at home instead of at an office of the organization are known as:

Accepted Answer

A) Video-conferencers 
B) Telecommuters 
C) Internetters 
D) Bloggers 
E) Virtual teammates 
A) Video-conferencers 
B) Telecommuters 
C) Internetters 
D) Bloggers 
E) Virtual teammates

Question 18

Brian,the president of Midland Manufacturing,walks through the production plant every morning and had has informal conversations with some of the employees.This is an example of:

Accepted Answer

A) Self-managing work groups 
B) MBO 
C) The grapevine 
D) Groupware 
E) Management by wandering around 
A) Self-managing work groups 
B) MBO 
C) The grapevine 
D) Groupware 
E) Management by wandering around

Question 19

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Accepted Answer

A) True 
 B)False

Question 20

Managers should try to change people's linguistic styles to match that of the organizational culture.

Accepted Answer

A) True 
 B)False

Gary has some important information to share with his staff.In the communication process,Gary would be the:

Crystal River Imports has developed cross-functional teams to look for new ways to meet the demands of the market.The organization is focusing primarily on which aspect?

When managers pass through work areas and talk informally with workers,this is known as:

The grapevine is an informal communication network that is very slow but always accurate.

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Communication takes place even though a common understanding is not reached.

All of the following are advantages to videoconferencing EXCEPT:

In which type of communication network does every group member communicate with every other group member?

Vertical communication occurs when Scott,the manager of marketing discusses business issues with Susan,the manager of engineering.

When Lacy translates the message into words or symbols,she is:

In the transmission phase of the communication process,the information that is to be communicated is known as:

Define verbal and nonverbal communication and discuss how nonverbal communication reinforces verbal communication.

A company-wide system of computer networks is called an Internet.

Management by wandering around is a face-to-face communication technique that is effective for many managers at all levels in an organization.

Describe the communication process,including an explanation of each step in both phases.

Differentiate between the four types of communication networks that managers can utilize in an organization.Provide examples of each.

Workers who are employed by an organization but who work at home instead of at an office of the organization are known as:

Brian,the president of Midland Manufacturing,walks through the production plant every morning and had has informal conversations with some of the employees.This is an example of:

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Managers should try to change people's linguistic styles to match that of the organizational culture.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Gary has some important information to share with his staff.In the communication process,Gary would be the:

Crystal River Imports has developed cross-functional teams to look for new ways to meet the demands of the market.The organization is focusing primarily on which aspect?

When managers pass through work areas and talk informally with workers,this is known as:

The grapevine is an informal communication network that is very slow but always accurate.

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

Communication takes place even though a common understanding is not reached.

All of the following are advantages to videoconferencing EXCEPT:

In which type of communication network does every group member communicate with every other group member?

Vertical communication occurs when Scott,the manager of marketing discusses business issues with Susan,the manager of engineering.

When Lacy translates the message into words or symbols,she is:

In the transmission phase of the communication process,the information that is to be communicated is known as:

Define verbal and nonverbal communication and discuss how nonverbal communication reinforces verbal communication.

A company-wide system of computer networks is called an Internet.

Management by wandering around is a face-to-face communication technique that is effective for many managers at all levels in an organization.

Describe the communication process,including an explanation of each step in both phases.

Differentiate between the four types of communication networks that managers can utilize in an organization.Provide examples of each.

Workers who are employed by an organization but who work at home instead of at an office of the organization are known as:

Brian,the president of Midland Manufacturing,walks through the production plant every morning and had has informal conversations with some of the employees.This is an example of:

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Managers should try to change people's linguistic styles to match that of the organizational culture.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters