Exam 17: Managing Conflict,politics,and Negotiation

__________ are __________ the manager wants and __________ are __________ the manager wants something.

An organization has two "co-presidents" who are jointly responsible for overseeing all of the functional activities of the organization.This is an example of:

Conflict that occurs between different departments of the same organization is known as:

Sometimes when other conflict resolution strategies do not work,managers may need to take more drastic steps,including:

In distributive negotiation,the parties in conflict believe that they need to divide up a fixed set of resources among themselves.

The activities that managers perform in order to increase their power within the organization so that they can use it to achieve their own goals are known as:

Discuss the various political strategies and provide examples of each.

To resolve conflict effectively,managers should decrease the levels of integration in their organization.

Define organizational politics and political strategies.Why are they important?

Differentiate between the four different types of conflict and provide an example of each.

Conflict that arises between different organizations that are competing for sales in the same target markets is known as:

Sometimes interorganizational conflict occurs when managers in one organization feel that another organization is not behaving ethically and is threatening the well-being of certain stakeholder groups.

At Acme Explosives,two department heads are competing for funding of equipment which each of them feels is necessary for their subordinates to perform their jobs successfully.This is an example of:

Scott has been able to gain power through his valuable knowledge and expertise in the field of management that is not easily duplicated at his university.This is known as:

Discuss three conflict management strategies focused on individuals that managers can use to reduce or eliminate conflict within organizations.Give a specific business example of how each of these strategies could be used by a manager in a specific situation of your choosing.

Michelle,the human resource manager,and Carie,the vice president of operations,both work for the same organization but are in disagreement about the organization's diversity policy.This is an example of:

Creating new options for joint gain occurs by focusing on a ______ scenario.

Organizational members may be in conflict over who receives raises in pay.

Conflict that arises between members of the same department is known as:

Conflict in organizations usually comes from one source.