Question 1

Two parties in conflict believe that they have a "fixed pie of resources" that they need to divide up between one another.This is known as:

Accepted Answer

A) Integrative bargaining 
B) Interpersonal conflict 
C) Collaboration 
D) Distributive negotiation 
E) Accommodation 
A) Integrative bargaining 
B) Interpersonal conflict 
C) Collaboration 
D) Distributive negotiation 
E) Accommodation

Question 2

If the source of a conflict is overlapping authority,a manager should:

Accepted Answer

A) Send all the participants to diversity training 
B) Clarify the chain of command 
C) Change to a product structure 
D) Institute self-managed teams 
E) Change cultural norms 
A) Send all the participants to diversity training 
B) Clarify the chain of command 
C) Change to a product structure 
D) Institute self-managed teams 
E) Change cultural norms

Question 3

A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict.This is a conflict management strategy known as:

Accepted Answer

A) Job rotation 
B) Job redesign 
C) Distributive negotiation 
D) Permanent transfer 
E) Changing organizational culture 
A) Job rotation 
B) Job redesign 
C) Distributive negotiation 
D) Permanent transfer 
E) Changing organizational culture

Question 4

When a third-party negotiator acts as a(n)______,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;these negotiators do not force either party to make concessions.

Accepted Answer

A) Bargainer 
B) Arbitrator 
C) Mediator 
D) Referee 
E) Distributive negotiator 
A) Bargainer 
B) Arbitrator 
C) Mediator 
D) Referee 
E) Distributive negotiator

Question 5

Lack of conflict in an organization often signals that managers strive for agreement rather than effective decision making.

Accepted Answer

A) True 
 B)False

Question 6

The managers of an organization feel that the advertising message of one of their major competitors is false and misleading.This is an example of:

Accepted Answer

A) Intragroup conflict 
B) Intrapersonal conflict 
C) Intergroup conflict 
D) Interorganizational conflict 
E) Horizontal conflict 
A) Intragroup conflict 
B) Intrapersonal conflict 
C) Intergroup conflict 
D) Interorganizational conflict 
E) Horizontal conflict

Question 7

In an attempt to resolve their conflict,Dan and Scott are both willing to "give and take" until a reasonable solution occurs.This is known as:

Accepted Answer

A) Collaboration 
B) Distributive negotiation 
C) Win-lose negotiation 
D) Lose-lose negotiation 
E) Compromise 
A) Collaboration 
B) Distributive negotiation 
C) Win-lose negotiation 
D) Lose-lose negotiation 
E) Compromise

Question 8

At Cool Inc. ,older managers are uncomfortable reporting to a new MBA who is twenty years younger than themselves.This conflict could possibly be reduced by:

Accepted Answer

A) Increasing diversity awareness 
B) Benchmarking 
C) Distributive justice 
D) Integrative bargaining 
E) Distributive bargaining 
A) Increasing diversity awareness 
B) Benchmarking 
C) Distributive justice 
D) Integrative bargaining 
E) Distributive bargaining

Question 9

At ExpressFed Inc. ,production managers are evaluated for their success in driving costs down,while marketing managers are evaluated on the basis of customer satisfaction.The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised is based on:

Accepted Answer

A) Scarce resources 
B) Incompatible reward systems 
C) Top-down change 
D) Benchmarking 
E) Overlapping authority 
A) Scarce resources 
B) Incompatible reward systems 
C) Top-down change 
D) Benchmarking 
E) Overlapping authority

Question 10

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Accepted Answer

A) True 
 B)False

Question 11

Intragroup conflict is conflict that occurs between individual managers.

Accepted Answer

A) True 
 B)False

Two parties in conflict believe that they have a "fixed pie of resources" that they need to divide up between one another.This is known as:

If the source of a conflict is overlapping authority,a manager should:

A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict.This is a conflict management strategy known as:

When a third-party negotiator acts as a(n)______,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;these negotiators do not force either party to make concessions.

Lack of conflict in an organization often signals that managers strive for agreement rather than effective decision making.

The managers of an organization feel that the advertising message of one of their major competitors is false and misleading.This is an example of:

In an attempt to resolve their conflict,Dan and Scott are both willing to "give and take" until a reasonable solution occurs.This is known as:

At Cool Inc. ,older managers are uncomfortable reporting to a new MBA who is twenty years younger than themselves.This conflict could possibly be reduced by:

At ExpressFed Inc. ,production managers are evaluated for their success in driving costs down,while marketing managers are evaluated on the basis of customer satisfaction.The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised is based on:

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Intragroup conflict is conflict that occurs between individual managers.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict,politics,and Negotiation

Two parties in conflict believe that they have a "fixed pie of resources" that they need to divide up between one another.This is known as:

If the source of a conflict is overlapping authority,a manager should:

A manager who is unable to resolve a serious conflict between two of her subordinates decides to move one of these subordinates to a different department in order to reduce the frequency of the conflict.This is a conflict management strategy known as:

When a third-party negotiator acts as a(n)______,his or her role in the negotiation process is to facilitate an effective negotiation between the two parties;these negotiators do not force either party to make concessions.

Lack of conflict in an organization often signals that managers strive for agreement rather than effective decision making.

The managers of an organization feel that the advertising message of one of their major competitors is false and misleading.This is an example of:

In an attempt to resolve their conflict,Dan and Scott are both willing to "give and take" until a reasonable solution occurs.This is known as:

At Cool Inc. ,older managers are uncomfortable reporting to a new MBA who is twenty years younger than themselves.This conflict could possibly be reduced by:

At ExpressFed Inc. ,production managers are evaluated for their success in driving costs down,while marketing managers are evaluated on the basis of customer satisfaction.The conflict that occurs when overtime hours are needed in order to deliver the product at the time promised is based on:

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Intragroup conflict is conflict that occurs between individual managers.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters