Exam 17: Managing Conflict,politics,and Negotiation

Once two parties to a conflict focus on a win-win scenario,it means that rather than having a fixed set of alternatives from which to choose,the two parties can come up with new alternatives that might even expand the resource pie.This is referred to as:

Define organizational conflict.How can conflict benefit the organization?

What is "integrative bargaining"? Why should managers prefer it over "distributive negotiation"? Describe how a manager should facilitate integrative bargaining.

When the parties in conflict attempt to resolve the conflict without making concessions but,instead,attempt to resolve their differences in ways that leave all parties better off,this is known as:

Which of the following is NOT a strategy that managers can use to facilitate integrative bargaining between managers who are in conflict?

The goals that all parties in conflict agree to are known as:

Conflict is an inevitable part of organizational activity.

Two managers at ABC Company who are in conflict are made to realize that their differences are based on the different meanings that they attach to certain words.This is a conflict management strategy called:

Elizabeth manages two workers,Shane and Ernie,who are always arguing with each other.They both get along well with other employees.Elizabeth has tried to get them to understand each other better,but the conflicts keep occurring.Elizabeth should:

One manager argues that the organization should only do the minimum amount required by law,while another argues that the organization should act in a responsible manner regarding environmental pollution beyond what the law requires.This is an example of:

The marketing department needs the production department to manufacture the goods it attempts to sell,while the production department needs the marketing department to find customers for the goods that it is producing.This is known as:

Intergroup conflict occurs between the members of the same department of the organization.

Managers should strive to eliminate all conflict within the organization.

Two managers rely on each other in order to accomplish a given task.This is known as:

Mary and Jerry are partners in a business,but they disagree about the company's mission and objectives.This is an example of:

Organizational conflict is the discord that arises when the goals,interests,or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objectives.

What is the result when each party is concerned about not only its own goal accomplishment but also the goal accomplishment of the other party and is to make concessions?

A marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer,while the production manager prefers longer runs of thousands of units in order to drive the cost per unit down.This is an example of:

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

The activities that managers perform in order to increase their power within the organization are known as organizational politics.