Question 1

Managers often engage in organizational politics to resolve conflicts in their favor.

Accepted Answer

A) True 
 B)False

Question 2

Superordinate goals are goals that all parties in conflict can agree to support.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is a threat for individuals,groups,and whole organizations and can interfere with effective performance and goal attainment?

Accepted Answer

A) Power 
B) Uncertainty 
C) Resources 
D) Centrality 
E) Politics 
A) Power 
B) Uncertainty 
C) Resources 
D) Centrality 
E) Politics

Question 4

In the example in the textbook,when Adrian Hofbeck and Joseph Steinberg resolved their conflict,they resorted to:

Accepted Answer

A) Competition 
B) Integrative bargaining 
C) Distributive negotiation 
D) Flipping a coin 
E) Adversarial language 
A) Competition 
B) Integrative bargaining 
C) Distributive negotiation 
D) Flipping a coin 
E) Adversarial language

Question 5

Along with trust,integrative bargaining includes:

Accepted Answer

A) Information sharing 
B) Organizational politics 
C) Distributive negotiation 
D) Competition 
E) Confrontation 
A) Information sharing 
B) Organizational politics 
C) Distributive negotiation 
D) Competition 
E) Confrontation

Question 6

Discuss five strategies that managers can use within their organization to facilitate the integrative bargaining process so that distributive negotiation can be avoided.

Accepted Answer

The strategies discussed are:(1)Emphasiz

Question 7

Managers who ____________ are likely to see their __________.

Accepted Answer

A) Decrease uncertainty;power decrease 
B) Decrease uncertainty;power increase 
C) Increase uncertainty;power increase 
D) Decrease their power;uncertainty increase 
E) Increase their power;uncertainty increase 
A) Decrease uncertainty;power decrease 
B) Decrease uncertainty;power increase 
C) Increase uncertainty;power increase 
D) Decrease their power;uncertainty increase 
E) Increase their power;uncertainty increase

Question 8

Which of the following is NOT a conflict management strategy that focuses on the individuals?

Accepted Answer

A) Using permanent transfers to different departments 
B) Increasing diversity awareness 
C) Increasing awareness of the sources of conflict 
D) Job rotation 
E) Culture change 
A) Using permanent transfers to different departments 
B) Increasing diversity awareness 
C) Increasing awareness of the sources of conflict 
D) Job rotation 
E) Culture change

Question 9

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce or eliminate conflict within organizations.Give a specific business example of how each of these strategies could be used by a manager in a specific situation of your choosing.

Accepted Answer

Conflict can signal the need for changes

Question 10

All of the following would be examples of superordinate goals EXCEPT:

Accepted Answer

A) Increasing organizational effectiveness 
B) Increasing responsiveness to customers 
C) Allocation of resources 
D) Increasing market share 
E) Gaining a competitive advantage 
A) Increasing organizational effectiveness 
B) Increasing responsiveness to customers 
C) Allocation of resources 
D) Increasing market share 
E) Gaining a competitive advantage

Question 11

Two parties in conflict attempt to resolve it by allocating resources to one another.This is known as:

Accepted Answer

A) Benchmarking 
B) Accommodation 
C) Negotiation 
D) Lose-lose negotiation 
E) Competition 
A) Benchmarking 
B) Accommodation 
C) Negotiation 
D) Lose-lose negotiation 
E) Competition

Question 12

Focusing on what is fair is consistent with the principle of ______,which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.

Accepted Answer

A) Distributive negotiation 
B) Distributive justice 
C) Organizational politics 
D) Top-down change 
E) Benchmarking 
A) Distributive negotiation 
B) Distributive justice 
C) Organizational politics 
D) Top-down change 
E) Benchmarking

Question 13

A group of students in a marketing class is assigned to a project team that is responsible for a class presentation,and one of the team members fails to complete his part of the development of the presentation.As a result,the presentation failed.This is an example of:

Accepted Answer

A) Overlapping authority 
B) Controlling the agenda 
C) Scarce resources 
D) Status inconsistency 
E) Task interdependence 
A) Overlapping authority 
B) Controlling the agenda 
C) Scarce resources 
D) Status inconsistency 
E) Task interdependence

Question 14

Define functional conflict resolution and describe the two strategies organizations can use to accomplish functional conflict resolution.

Accepted Answer

Functional conflict resolution means the

Question 15

Collaboration involves giving and taking,and making concessions.

Accepted Answer

A) True 
 B)False

Question 16

The level of conflict present in an organization has important implications for organizational performance.

Accepted Answer

A) True 
 B)False

Question 17

As a marketing analyst,Brad has been able to accurately predict customer trends for the past several years.Brad has been able to ______ his power through ______.

Accepted Answer

A) Increase;being in a central position 
B) Decrease;being in a central position 
C) Decrease;making himself irreplaceable 
D) Increase;generating resources 
E) Increase;controlling uncertainty 
A) Increase;being in a central position 
B) Decrease;being in a central position 
C) Decrease;making himself irreplaceable 
D) Increase;generating resources 
E) Increase;controlling uncertainty

Question 18

A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization.This is known as:

Accepted Answer

A) Controlling uncertainty 
B) Making one's self irreplaceable 
C) Being in a central position 
D) Building alliances 
E) Generating resources 
A) Controlling uncertainty 
B) Making one's self irreplaceable 
C) Being in a central position 
D) Building alliances 
E) Generating resources

Question 19

Functional conflict resolution means that the conflict has been resolved by compromise or by collaboration between the parties who were in conflict.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a strategy to facilitate integrative bargaining?

Accepted Answer

A) Focus on what is fair 
B) Create new options for joint gain 
C) Focus on the people,not the problem 
D) Focus on the interests,not the demands 
E) Emphasize superordinate goals 
A) Focus on what is fair 
B) Create new options for joint gain 
C) Focus on the people,not the problem 
D) Focus on the interests,not the demands 
E) Emphasize superordinate goals

Managers often engage in organizational politics to resolve conflicts in their favor.

Superordinate goals are goals that all parties in conflict can agree to support.

Which of the following is a threat for individuals,groups,and whole organizations and can interfere with effective performance and goal attainment?

In the example in the textbook,when Adrian Hofbeck and Joseph Steinberg resolved their conflict,they resorted to:

Along with trust,integrative bargaining includes:

Discuss five strategies that managers can use within their organization to facilitate the integrative bargaining process so that distributive negotiation can be avoided.

Managers who __ are likely to see their .

Which of the following is NOT a conflict management strategy that focuses on the individuals?

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce or eliminate conflict within organizations.Give a specific business example of how each of these strategies could be used by a manager in a specific situation of your choosing.

All of the following would be examples of superordinate goals EXCEPT:

Two parties in conflict attempt to resolve it by allocating resources to one another.This is known as:

Focusing on what is fair is consistent with the principle of ______,which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.

A group of students in a marketing class is assigned to a project team that is responsible for a class presentation,and one of the team members fails to complete his part of the development of the presentation.As a result,the presentation failed.This is an example of:

Define functional conflict resolution and describe the two strategies organizations can use to accomplish functional conflict resolution.

Collaboration involves giving and taking,and making concessions.

The level of conflict present in an organization has important implications for organizational performance.

As a marketing analyst,Brad has been able to accurately predict customer trends for the past several years.Brad has been able to his power through .

A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization.This is known as:

Functional conflict resolution means that the conflict has been resolved by compromise or by collaboration between the parties who were in conflict.

Which of the following is NOT a strategy to facilitate integrative bargaining?

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict,politics,and Negotiation

Managers often engage in organizational politics to resolve conflicts in their favor.

Superordinate goals are goals that all parties in conflict can agree to support.

Which of the following is a threat for individuals,groups,and whole organizations and can interfere with effective performance and goal attainment?

In the example in the textbook,when Adrian Hofbeck and Joseph Steinberg resolved their conflict,they resorted to:

Along with trust,integrative bargaining includes:

Discuss five strategies that managers can use within their organization to facilitate the integrative bargaining process so that distributive negotiation can be avoided.

Managers who ____________ are likely to see their __________.

Which of the following is NOT a conflict management strategy that focuses on the individuals?

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce or eliminate conflict within organizations.Give a specific business example of how each of these strategies could be used by a manager in a specific situation of your choosing.

All of the following would be examples of superordinate goals EXCEPT:

Two parties in conflict attempt to resolve it by allocating resources to one another.This is known as:

Focusing on what is fair is consistent with the principle of ______,which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.

A group of students in a marketing class is assigned to a project team that is responsible for a class presentation,and one of the team members fails to complete his part of the development of the presentation.As a result,the presentation failed.This is an example of:

Define functional conflict resolution and describe the two strategies organizations can use to accomplish functional conflict resolution.

Collaboration involves giving and taking,and making concessions.

The level of conflict present in an organization has important implications for organizational performance.

As a marketing analyst,Brad has been able to accurately predict customer trends for the past several years.Brad has been able to ______ his power through ______.

A manager develops relationships with other managers that are mutually beneficial to accomplishing the goals of their organization.This is known as:

Functional conflict resolution means that the conflict has been resolved by compromise or by collaboration between the parties who were in conflict.

Which of the following is NOT a strategy to facilitate integrative bargaining?

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Using Advanced Information Technology to Increase Performance

Filters

Managers who __ are likely to see their .

As a marketing analyst,Brad has been able to accurately predict customer trends for the past several years.Brad has been able to his power through .