Exam 17: Managing Conflict,politics,and Negotiation

While demands are why a person wants something,interests are what a person wants.

When members of the marketing department disagree about how they should spend budgeted advertising dollars for a new product line,they are experiencing intragroup conflict.

Two parties in conflict view the conflict as a possible win-win situation.This is known as:

The tactics that managers use to increase their power and to use it to gain the support of others within the organization are known as:

Organizations are best served by solving conflicts through:

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as:

Two managers in the marketing department disagree as to whether their organization should spend the bulk of its promotion dollars on consumer advertising or trade promotion.This is an example of:

The structure of the organization should not be changed to deal with conflict.

A manager conducts a meeting in such a way that she has a strong influence on the alternatives for a decision that are discussed in the meeting.This is known as:

Two managers both claim authority for same tasks.This is known as:

Two managers are in conflict because they hold very different values about the importance of the organization protecting the environment.This is an example of:

A female manager feels that a certain group of male managers band together against her whenever one of them disagrees with what she is proposing.A conflict management strategy that could be used successfully would be:

When conflict is resolved by compromise between the parties in conflict,this is known as:

Bob and Tom both work in the public relations department.However,they are at discord regarding the dissemination of the company's position on environmental waste.This is an example of:

Managers generally do not require the support of others to achieve their goals,implement changes,and overcome opposition.

In integrative bargaining,the parties perceive that they might be able to increase the resource pie by trying to come up with a creative solution to the conflict.

When production managers are rewarded for lowering costs,and marketing managers are evaluated on the basis of providing customer satisfaction,an incompatible evaluation system can exist when satisfying the customer requires the use of overtime workers.

A manager is responsible for activities that are directly connected to the goals and sources of competitive advantage for their organization.This is known as:

Discord that arises when the goals of different individuals are incompatible and these individuals attempt to block each other's attempts to accomplish their objectives,is known as:

Jim,the Dean of Student Services,and Paula,the Dean of Academic Affairs,are in disagreement about how to handle misconduct of a student.This is an example of: