Question 1

Managers dressing casually is a form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 2

Good communication is essential for increases in all of the following EXCEPT:

Accepted Answer

A) Customer responsiveness 
B) Innovation 
C) Emotional intelligence 
D) Quality 
E) Efficiency 
A) Customer responsiveness 
B) Innovation 
C) Emotional intelligence 
D) Quality 
E) Efficiency

Question 3

Anything that hampers any stage of the communication process is known as feedback.

Accepted Answer

A) True 
 B)False

Question 4

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Accepted Answer

A) Noise 
B) Information richness 
C) Information complexity 
D) Context 
E) Information ripeness 
A) Noise 
B) Information richness 
C) Information complexity 
D) Context 
E) Information ripeness

Question 5

Joe is listening to Pat,trying to understand Pat's point of view.Joe is being:

Accepted Answer

A) Sympathetic 
B) Empathetic 
C) Aesthetic 
D) A good sender 
E) Optimistic 
A) Sympathetic 
B) Empathetic 
C) Aesthetic 
D) A good sender 
E) Optimistic

Question 6

Face-to-face communication is the medium that is highest in information richness.

Accepted Answer

A) True 
 B)False

Question 7

Explain how manager can become more effective receivers.

Accepted Answer

To be effective,managers should always p

Question 8

Groupware is more successful for all the following reasons EXCEPT:

Accepted Answer

A) The work is group-based 
B) It has the full support of top management 
C) The culture stresses flexibility 
D) Members are rewarded based on individual performance 
E) It is used for a specific purpose 
A) The work is group-based 
B) It has the full support of top management 
C) The culture stresses flexibility 
D) Members are rewarded based on individual performance 
E) It is used for a specific purpose

Question 9

Gary has some important information to share with his staff.In the communication process,Gary would be the sender.

Accepted Answer

A) True 
 B)False

Question 10

Discuss the various forms of communication media that managers can use.Identify where each type lies on the scale of information richness.

Accepted Answer

Managers can use face-to-face

Question 11

Jennifer encoding a message into words is an example of:

Accepted Answer

A) Nonverbal communication 
B) Modifying 
C) Verbal communication 
D) Enriching 
E) Jargon 
A) Nonverbal communication 
B) Modifying 
C) Verbal communication 
D) Enriching 
E) Jargon

Question 12

When receiving messages,a manager needs all of the following communication skills EXCEPT:

Accepted Answer

A) Pay attention 
B) Be a good listener 
C) View the message form her own point of view 
D) Be empathetic 
E) Focus on the content of the information 
A) Pay attention 
B) Be a good listener 
C) View the message form her own point of view 
D) Be empathetic 
E) Focus on the content of the information

Question 13

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Accepted Answer

A) True 
 B)False

Question 14

Wheel communication networks are often found in command groups that have sequential task interdependence.

Accepted Answer

A) True 
 B)False

Question 15

Communication among employees at the same level in the hierarchy,or sideways,is called horizontal communication.

Accepted Answer

A) True 
 B)False

Question 16

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

Accepted Answer

The work is group- or team-based,and mem

Question 17

In a chain network,members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 18

Elements of linguistic style include all of the following EXCEPT:

Accepted Answer

A) Tone 
B) Indirectness 
C) Jokes 
D) Eye contact 
E) Use of questions 
A) Tone 
B) Indirectness 
C) Jokes 
D) Eye contact 
E) Use of questions

Question 19

Information is shared between two or more people in which stage of the communication process?

Accepted Answer

A) Transmission 
B) Encoding 
C) Decoding 
D) Sending 
E) Feedback 
A) Transmission 
B) Encoding 
C) Decoding 
D) Sending 
E) Feedback

Question 20

An employee who is a member of a self-managed team calls his office in St.Louis when he is at a conference in San Francisco to retrieve his phone messages,without having to go through his secretary.By doing so,he can respond to messages from the other members of his team while he is out of the office.This is an example of:

Accepted Answer

A) E-mail 
B) Voice mail 
C) Blogging 
D) Intranetting 
E) Skyping 
A) E-mail 
B) Voice mail 
C) Blogging 
D) Intranetting 
E) Skyping

Managers dressing casually is a form of nonverbal communication.

Good communication is essential for increases in all of the following EXCEPT:

Anything that hampers any stage of the communication process is known as feedback.

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Joe is listening to Pat,trying to understand Pat's point of view.Joe is being:

Face-to-face communication is the medium that is highest in information richness.

Explain how manager can become more effective receivers.

Groupware is more successful for all the following reasons EXCEPT:

Gary has some important information to share with his staff.In the communication process,Gary would be the sender.

Discuss the various forms of communication media that managers can use.Identify where each type lies on the scale of information richness.

Jennifer encoding a message into words is an example of:

When receiving messages,a manager needs all of the following communication skills EXCEPT:

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Wheel communication networks are often found in command groups that have sequential task interdependence.

Communication among employees at the same level in the hierarchy,or sideways,is called horizontal communication.

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

In a chain network,members communicate with one another in a predetermined sequence.

Elements of linguistic style include all of the following EXCEPT:

Information is shared between two or more people in which stage of the communication process?

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Managers dressing casually is a form of nonverbal communication.

Good communication is essential for increases in all of the following EXCEPT:

Anything that hampers any stage of the communication process is known as feedback.

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

Joe is listening to Pat,trying to understand Pat's point of view.Joe is being:

Face-to-face communication is the medium that is highest in information richness.

Explain how manager can become more effective receivers.

Groupware is more successful for all the following reasons EXCEPT:

Gary has some important information to share with his staff.In the communication process,Gary would be the sender.

Discuss the various forms of communication media that managers can use.Identify where each type lies on the scale of information richness.

Jennifer encoding a message into words is an example of:

When receiving messages,a manager needs all of the following communication skills EXCEPT:

The person wishing to share information with some other person in the transmission phase of communication is known as the sender.

Wheel communication networks are often found in command groups that have sequential task interdependence.

Communication among employees at the same level in the hierarchy,or sideways,is called horizontal communication.

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

In a chain network,members communicate with one another in a predetermined sequence.

Elements of linguistic style include all of the following EXCEPT:

Information is shared between two or more people in which stage of the communication process?

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters