Question 1

Computer software that enables teams to share information with each other is called:

Accepted Answer

A) Team management 
B) Groupware 
C) An all-channel network 
D) A grapevine 
E) The Internet 
A) Team management 
B) Groupware 
C) An all-channel network 
D) A grapevine 
E) The Internet

Question 2

The receiver initiates the feedback phase.

Accepted Answer

A) True 
 B)False

Question 3

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is called a(n):

Accepted Answer

A) Internet 
B) Intranet 
C) Extranet 
D) Groupware 
E) Collaboration software 
A) Internet 
B) Intranet 
C) Extranet 
D) Groupware 
E) Collaboration software

Question 4

The idea that "managers tend to communicate more with other managers whose offices are close to their office" is represented by which type of communication network?

Accepted Answer

A) Chain 
B) Wheel 
C) Circle 
D) Groupware 
E) All-channel 
A) Chain 
B) Wheel 
C) Circle 
D) Groupware 
E) All-channel

Question 5

In an all-channel network,group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets.

Accepted Answer

A) True 
 B)False

Question 6

A manager who has an employee who has not been meeting standards may want to create a ______ in order to have documentation during performance appraisals.

Accepted Answer

A) Paper mill 
B) Time trial 
C) Database 
D) Paper trail 
E) Time mill 
A) Paper mill 
B) Time trial 
C) Database 
D) Paper trail 
E) Time mill

Question 7

Within the organization,communication can and should occur across departments,and up,down and sideways in the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 8

To be a good listener,a manager should:

Accepted Answer

A) Interrupt the sender when he is being unclear 
B) Avoid looking directly at the sender to keep from embarrassing him 
C) Paraphrase what the sender has said 
D) Keep questions intended to clarify ambiguity of confusion for another meeting 
E) Repeat exactly what the sender said 
A) Interrupt the sender when he is being unclear 
B) Avoid looking directly at the sender to keep from embarrassing him 
C) Paraphrase what the sender has said 
D) Keep questions intended to clarify ambiguity of confusion for another meeting 
E) Repeat exactly what the sender said

Question 9

Discuss the importance of good communication and its relationship to the organization's competitive advantage.

Accepted Answer

Organization can gain a competitive adva

Question 10

In terms of information flow between managers,a message is __________ when it is easy for the receiver to understand and it is __________ when it contains all of the information that the sender and receiver need in order to reach a common understanding.

Accepted Answer

A) Clear;clear 
B) Concise;concise 
C) Clear;complete 
D) Complete;clear 
E) Complete;concise 
A) Clear;clear 
B) Concise;concise 
C) Clear;complete 
D) Complete;clear 
E) Complete;concise

Computer software that enables teams to share information with each other is called:

The receiver initiates the feedback phase.

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is called a(n):

The idea that "managers tend to communicate more with other managers whose offices are close to their office" is represented by which type of communication network?

In an all-channel network,group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets.

A manager who has an employee who has not been meeting standards may want to create a ______ in order to have documentation during performance appraisals.

Within the organization,communication can and should occur across departments,and up,down and sideways in the organizational hierarchy.

To be a good listener,a manager should:

Discuss the importance of good communication and its relationship to the organization's competitive advantage.

In terms of information flow between managers,a message is when it is easy for the receiver to understand and it is when it contains all of the information that the sender and receiver need in order to reach a common understanding.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Computer software that enables teams to share information with each other is called:

The receiver initiates the feedback phase.

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is called a(n):

The idea that "managers tend to communicate more with other managers whose offices are close to their office" is represented by which type of communication network?

In an all-channel network,group members communicate with others who are similar to them in experiences,beliefs,areas of expertise,background,office location,or even where they sit when the group meets.

A manager who has an employee who has not been meeting standards may want to create a ______ in order to have documentation during performance appraisals.

Within the organization,communication can and should occur across departments,and up,down and sideways in the organizational hierarchy.

To be a good listener,a manager should:

Discuss the importance of good communication and its relationship to the organization's competitive advantage.

In terms of information flow between managers,a message is __________ when it is easy for the receiver to understand and it is __________ when it contains all of the information that the sender and receiver need in order to reach a common understanding.

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

In terms of information flow between managers,a message is when it is easy for the receiver to understand and it is when it contains all of the information that the sender and receiver need in order to reach a common understanding.