Exam 16: Promoting Effective Communication

Which of the following forms of communication is lowest in information richness?

The amount of information that a communication medium can carry is known as information richness.

A manager places a formal letter of reprimand into a subordinate's personal file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character.This manager is acting according to which management principle?

In the feedback phase of the communication process,the __________ becomes the sender and __________ the message through a chosen _________.

Define information richness.When should a manager use a highly rich medium over a lesser rich medium? Provide an example of a highly rich medium.

Messages can be encoded with symbols.

The medium that allows for both communication such as facial expressions is:

Managers are most likely to successfully use groupware when:

An organization attempts to gain a competitive advantage by training its production workers to use new technologies.As a result,the workers can enlarge their skills.This is primarily focusing on which aspect of the organization?

In conversations,managers from Japan tend to __________________ more than managers from the U.S.do.

Specialized language that members of an occupation,group,or organization develop to facilitate communication among themselves,should never be used when communicating with people outside the occupation,group,or organization is referred to as:

The ways in which men communicate emphasize status _______ and play ______ relative strengths;the ways in which women communicate emphasize ______ and ______ individual strengths.

Information flows member of the group in a ______ network.

One advantage of face-to-face communication and electronically transmitted verbal communication is that they both tend to demand attention.

Joey's nodding in agreement is a form of:

When the meaning of a message changes as the message passes through a series of senders and receivers,this is known as:

The potential for important information to be ignored or overlooked (even that which is personally addressed)while tangential information receives attention is referred to as:

Filtering occurs when senders withhold part of a message because they (mistakenly)think the receiver does not need the information or will not want to receive it.

An organization chart summarizes the formal reporting relationships in an organization and the informal paths along which communication occurs within the organization.

In an all-channel communication network,every team member communicates with every other team member.