Question 1

Which of the following is true of organizational politics?

Accepted Answer

A)  Only managers can engage in organizational politics. 
B)  Organizational politics cannot be used to resolve conflicts. 
C)  Organizational politics are a purely negative force. 
D)  Effective managers engage in politics to gain support for and implement needed changes. 
E)  Engaging in organizational politics builds resistance to new ideas. 
A)  Only managers can engage in organizational politics. 
B)  Organizational politics cannot be used to resolve conflicts. 
C)  Organizational politics are a purely negative force. 
D)  Effective managers engage in politics to gain support for and implement needed changes. 
E)  Engaging in organizational politics builds resistance to new ideas.

Question 2

In distributive negotiation, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide..

Accepted Answer

A) True 
 B)False

Question 3

Conflict in organizations usually arises from a single source.

Accepted Answer

A) True 
 B)False

Question 4

Define negotiation. Briefly explain the two major types of negotiation that managers can use within organizations to resolve conflicts.

Accepted Answer

Negotiation is the process by which the

Question 5

When two or more managers claim responsibility for the same activities or tasks, the source of conflict is _____.

Accepted Answer

A)  task interdependence 
B)  different reward systems 
C)  scarce resources 
D)  overlapping authority 
E)  status inconsistency 
A)  task interdependence 
B)  different reward systems 
C)  scarce resources 
D)  overlapping authority 
E)  status inconsistency

Question 6

Differentiate between the four types of organizational conflict and provide an example for each.

Accepted Answer

Interpersonal conflict is conflict betwe

Question 7

Which of the following sources of conflict is likely to create conflict when some departments in an organization are highly regarded than the rest?

Accepted Answer

A)  Scarce resources 
B)  Status inconsistencies 
C)  Task interdependencies 
D)  Overlapping authority 
E)  Different time horizons 
A)  Scarce resources 
B)  Status inconsistencies 
C)  Task interdependencies 
D)  Overlapping authority 
E)  Different time horizons

Question 8

The marketing department needs the production department to manufacture the goods it attempts to sell, while the production department needs the marketing department to find customers for the goods it produces. Which of the following is a source of conflict between the marketing and the production departments?

Accepted Answer

A)  Scarce resources 
B)  Status inconsistency 
C)  Different evaluation system 
D)  Overlapping authority 
E)  Task interdependence 
A)  Scarce resources 
B)  Status inconsistency 
C)  Different evaluation system 
D)  Overlapping authority 
E)  Task interdependence

Question 9

Which of the following is an ineffective conflict-handling approach?

Accepted Answer

A)  Compromise 
B)  Collaboration 
C)  Accommodation 
D)  Mediation 
E)  Integrative bargaining 
A)  Compromise 
B)  Collaboration 
C)  Accommodation 
D)  Mediation 
E)  Integrative bargaining

Question 10

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Accepted Answer

A) True 
 B)False

Question 11

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

Accepted Answer

A) True 
 B)False

Question 12

In integrative bargaining, conflicts are handled through collaboration and/or _____.

Accepted Answer

A)  accommodation 
B)  compromise 
C)  avoidance 
D)  competition 
E)  distributive negotiation 
A)  accommodation 
B)  compromise 
C)  avoidance 
D)  competition 
E)  distributive negotiation

Question 13

What are the various political strategies that managers can use to exercise their power? Discuss each strategy briefly.

Accepted Answer

Politically skilled managers not only un

Question 14

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Accepted Answer

A)  Increasing awareness of the sources of conflict 
B)  Practicing job rotation 
C)  Providing temporary assignments 
D)  Using permanent transfers 
E)  Dismissing employees 
A)  Increasing awareness of the sources of conflict 
B)  Practicing job rotation 
C)  Providing temporary assignments 
D)  Using permanent transfers 
E)  Dismissing employees

Question 15

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

Accepted Answer

A)  task-oriented leader. 
B)  opinion leader. 
C)  mentor. 
D)  third-party negotiator. 
E)  transformational manager. 
A)  task-oriented leader. 
B)  opinion leader. 
C)  mentor. 
D)  third-party negotiator. 
E)  transformational manager.

Question 16

When managers exercise power unobtrusively, other members of an organization are completely aware that the managers are using their power to influence them.

Accepted Answer

A) True 
 B)False

Question 17

If the source of a conflict is overlapping authority, a manager should:

Accepted Answer

A)  sign up employees for diversity training. 
B)  clarify the chain of command. 
C)  change the organizational culture. 
D)  use permanent transfers. 
E)  change cultural norms. 
A)  sign up employees for diversity training. 
B)  clarify the chain of command. 
C)  change the organizational culture. 
D)  use permanent transfers. 
E)  change cultural norms.

Question 18

Conflict is an inevitable part of organizational activity because the goals of different stakeholders are often incompatible.

Accepted Answer

A) True 
 B)False

Question 19

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?

Accepted Answer

A)  Different time horizons 
B)  Overlapping authority 
C)  Task interdependency 
D)  Different reward system 
E)  Scarce resources 
A)  Different time horizons 
B)  Overlapping authority 
C)  Task interdependency 
D)  Different reward system 
E)  Scarce resources

Question 20

When conflicts are handled by accommodation, the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement.

Accepted Answer

A) True 
 B)False

Which of the following is true of organizational politics?

In distributive negotiation, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide..

Conflict in organizations usually arises from a single source.

Define negotiation. Briefly explain the two major types of negotiation that managers can use within organizations to resolve conflicts.

When two or more managers claim responsibility for the same activities or tasks, the source of conflict is _____.

Differentiate between the four types of organizational conflict and provide an example for each.

Which of the following sources of conflict is likely to create conflict when some departments in an organization are highly regarded than the rest?

Which of the following is an ineffective conflict-handling approach?

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

In integrative bargaining, conflicts are handled through collaboration and/or _____.

What are the various political strategies that managers can use to exercise their power? Discuss each strategy briefly.

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

When managers exercise power unobtrusively, other members of an organization are completely aware that the managers are using their power to influence them.

If the source of a conflict is overlapping authority, a manager should:

Conflict is an inevitable part of organizational activity because the goals of different stakeholders are often incompatible.

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?

When conflicts are handled by accommodation, the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

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Exam 17: Managing Conflict, Politics, and Negotiation

Which of the following is true of organizational politics?

In distributive negotiation, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide..

Conflict in organizations usually arises from a single source.

Define negotiation. Briefly explain the two major types of negotiation that managers can use within organizations to resolve conflicts.

When two or more managers claim responsibility for the same activities or tasks, the source of conflict is _____.

Differentiate between the four types of organizational conflict and provide an example for each.

Which of the following sources of conflict is likely to create conflict when some departments in an organization are highly regarded than the rest?

Which of the following is an ineffective conflict-handling approach?

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

In integrative bargaining, conflicts are handled through collaboration and/or _____.

What are the various political strategies that managers can use to exercise their power? Discuss each strategy briefly.

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

When managers exercise power unobtrusively, other members of an organization are completely aware that the managers are using their power to influence them.

If the source of a conflict is overlapping authority, a manager should:

Conflict is an inevitable part of organizational activity because the goals of different stakeholders are often incompatible.

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?

When conflicts are handled by accommodation, the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters