Question 1

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Accepted Answer

A) True 
 B)False

Question 2

Define organizational politics and political strategies. Why is important for managers to engage in organizational politics?

Accepted Answer

Organizational politics are the activiti

Question 3

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Accepted Answer

A) True 
 B)False

Question 4

Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.

Accepted Answer

A)  intragroup 
B)  intradepartmental 
C)  interpersonal 
D)  interorganizational 
E)  horizontal 
A)  intragroup 
B)  intradepartmental 
C)  interpersonal 
D)  interorganizational 
E)  horizontal

Question 5

When avoidance takes place, one party to the conflict simply gives in to the demands of the other party.

Accepted Answer

A) True 
 B)False

Question 6

Why is accommodation ineffective as a conflict resolution strategy?

Accepted Answer

A)  The parties to the conflict do not make any concessions. 
B)  It escalates levels of conflict as each party tries to outmaneuver the other. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It does not allow either party to achieve its goals. 
A)  The parties to the conflict do not make any concessions. 
B)  It escalates levels of conflict as each party tries to outmaneuver the other. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It does not allow either party to achieve its goals.

Question 7

Which of the following is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment?

Accepted Answer

A)  Legitimate power 
B)  Uncertainty 
C)  Power distance 
D)  Alliances 
E)  Integrative bargaining 
A)  Legitimate power 
B)  Uncertainty 
C)  Power distance 
D)  Alliances 
E)  Integrative bargaining

Question 8

Which of the following political strategies helps managers increase and maintain their power?

Accepted Answer

A)  Controlling uncertainty 
B)  Increasing diversity 
C)  Focusing on demands 
D)  Focusing on people not problems 
E)  Emphasizing distributive negotiation 
A)  Controlling uncertainty 
B)  Increasing diversity 
C)  Focusing on demands 
D)  Focusing on people not problems 
E)  Emphasizing distributive negotiation

Question 9

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

Accepted Answer

A)  Providing temporary assignments 
B)  Practicing job rotation 
C)  Increasing diversity awareness and skills 
D)  Using permanent transfers 
E)  Dismissing employees 
A)  Providing temporary assignments 
B)  Practicing job rotation 
C)  Increasing diversity awareness and skills 
D)  Using permanent transfers 
E)  Dismissing employees

Question 10

Kevin, the production manager at Hexavex Systems prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer. Which of the following is the source of conflict between the two managers?

Accepted Answer

A)  Different goals 
B)  Overlapping authority 
C)  Scarce resources 
D)  Different reward systems 
E)  Status inconsistencies 
A)  Different goals 
B)  Overlapping authority 
C)  Scarce resources 
D)  Different reward systems 
E)  Status inconsistencies

Question 11

By increasing people's awareness of the source of conflict, managers can help resolve conflict functionally.

Accepted Answer

A) True 
 B)False

Question 12

Organizational politics always has a negative effect on organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 13

In integrative bargaining, the parties in conflict perceive that they can increase the resource pie by finding a creative solution to the conflict.

Accepted Answer

A) True 
 B)False

Question 14

While demands are why a person wants something, interests are what the person wants.

Accepted Answer

A) True 
 B)False

Question 15

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

Accepted Answer

A)  When the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement 
B)  When one party has more power than the other party 
C)  When each party is willing to engage in a give-and-take exchange 
D)  When the parties to a conflict are willing to cooperate with each other 
E)  When the parties try to satisfy their goals without making any concessions 
A)  When the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement 
B)  When one party has more power than the other party 
C)  When each party is willing to engage in a give-and-take exchange 
D)  When the parties to a conflict are willing to cooperate with each other 
E)  When the parties try to satisfy their goals without making any concessions

Question 16

What are the various sources of conflict within organizations? Provide specific business example for each source of conflict.

Accepted Answer

The various sources of conflict are diff

Question 17

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Accepted Answer

A)  Scarce resources 
B)  Overlapping authority 
C)  Different reward systems 
D)  Status inconsistency 
E)  Different time horizons 
A)  Scarce resources 
B)  Overlapping authority 
C)  Different reward systems 
D)  Status inconsistency 
E)  Different time horizons

Question 18

Compromise is possible when each party involved in the conflict is willing to make concessions until a reasonable resolution of the conflict is reached.

Accepted Answer

A) True 
 B)False

Question 19

The activities that managers engage in to increase their power and use power effectively to achieve their goals are known as organizational politics.

Accepted Answer

A) True 
 B)False

Question 20

When parties in conflict resolve their differences without making concessions but in a way that leaves them both better off, it is known as collaboration.

Accepted Answer

A) True 
 B)False

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Define organizational politics and political strategies. Why is important for managers to engage in organizational politics?

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.

When avoidance takes place, one party to the conflict simply gives in to the demands of the other party.

Why is accommodation ineffective as a conflict resolution strategy?

Which of the following is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment?

Which of the following political strategies helps managers increase and maintain their power?

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

By increasing people's awareness of the source of conflict, managers can help resolve conflict functionally.

Organizational politics always has a negative effect on organizational effectiveness.

In integrative bargaining, the parties in conflict perceive that they can increase the resource pie by finding a creative solution to the conflict.

While demands are why a person wants something, interests are what the person wants.

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

What are the various sources of conflict within organizations? Provide specific business example for each source of conflict.

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Compromise is possible when each party involved in the conflict is willing to make concessions until a reasonable resolution of the conflict is reached.

The activities that managers engage in to increase their power and use power effectively to achieve their goals are known as organizational politics.

When parties in conflict resolve their differences without making concessions but in a way that leaves them both better off, it is known as collaboration.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict, Politics, and Negotiation

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Define organizational politics and political strategies. Why is important for managers to engage in organizational politics?

Managers who use political strategies to increase and maintain their power are better able to influence others to work toward the achievement of group and organizational goals.

Michelle, the manager of human resources at KLP Consulting and Carrie, the vice president of operations, of the same organization are in disagreement about their company's diversity policy. This is an example of _____ conflict.

When avoidance takes place, one party to the conflict simply gives in to the demands of the other party.

Why is accommodation ineffective as a conflict resolution strategy?

Which of the following is a threat for individuals, groups, and whole organizations and can interfere with effective performance and goal attainment?

Which of the following political strategies helps managers increase and maintain their power?

Which of the following strategies should be used to resolve conflicts that arise out of communication problems when interacting with people, groups, and organizations in other countries?

By increasing people's awareness of the source of conflict, managers can help resolve conflict functionally.

Organizational politics always has a negative effect on organizational effectiveness.

In integrative bargaining, the parties in conflict perceive that they can increase the resource pie by finding a creative solution to the conflict.

While demands are why a person wants something, interests are what the person wants.

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

What are the various sources of conflict within organizations? Provide specific business example for each source of conflict.

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Compromise is possible when each party involved in the conflict is willing to make concessions until a reasonable resolution of the conflict is reached.

The activities that managers engage in to increase their power and use power effectively to achieve their goals are known as organizational politics.

When parties in conflict resolve their differences without making concessions but in a way that leaves them both better off, it is known as collaboration.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters