Question 1

Which of the following is true of the impact of conflict on organizational performance?

Accepted Answer

A)  Lack of conflict increases organizational performance. 
B)  Organizational performance is at its peak when an organization has dysfunctionally high levels of conflict. 
C)  Organizational performance is at its peak when there is an optimum level of conflict. 
D)  Organizational conflict must be avoided in order to achieve peak organizational performance. 
E)  Organizational performance suffers when there is an optimum level of conflict. 
A)  Lack of conflict increases organizational performance. 
B)  Organizational performance is at its peak when an organization has dysfunctionally high levels of conflict. 
C)  Organizational performance is at its peak when there is an optimum level of conflict. 
D)  Organizational conflict must be avoided in order to achieve peak organizational performance. 
E)  Organizational performance suffers when there is an optimum level of conflict.

Question 2

Jaden, the head of the human resources department reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?

Accepted Answer

A)  Controlling the agenda 
B)  Being irreplaceable 
C)  Overlapping authority 
D)  Emphasizing status inconsistency 
E)  Relying on objective information 
A)  Controlling the agenda 
B)  Being irreplaceable 
C)  Overlapping authority 
D)  Emphasizing status inconsistency 
E)  Relying on objective information

Question 3

A manager develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which of the following political strategies is the manager using in this situation?

Accepted Answer

A)  Controlling uncertainty 
B)  Being irreplaceable 
C)  Being in a central position 
D)  Building alliances 
E)  Generating resources 
A)  Controlling uncertainty 
B)  Being irreplaceable 
C)  Being in a central position 
D)  Building alliances 
E)  Generating resources

Question 4

Kathleen, the director of Hebron International School conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

Accepted Answer

A)  Forming alliances 
B)  Bringing in an outside expert 
C)  Controlling the agenda 
D)  Relying on objective information 
E)  Generating resources 
A)  Forming alliances 
B)  Bringing in an outside expert 
C)  Controlling the agenda 
D)  Relying on objective information 
E)  Generating resources

Question 5

When resources are scarce, management is easy and conflict is unlikely.

Accepted Answer

A) True 
 B)False

Question 6

What is integrative bargaining? Why should managers prefer integrative bargaining over distributive negotiation?

Accepted Answer

In integrative bargaining, parties perce

Question 7

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Accepted Answer

A)  distributive justice 
B)  equity conflict 
C)  organizational conflict 
D)  workplace bullying 
E)  directive behavior 
A)  distributive justice 
B)  equity conflict 
C)  organizational conflict 
D)  workplace bullying 
E)  directive behavior

Question 8

Conflict that takes place between different departments of the same organization is known as:

Accepted Answer

A)  intradepartmental conflict. 
B)  bottom-up conflict. 
C)  interorganizational conflict. 
D)  intragroup conflict. 
E)  intergroup conflict. 
A)  intradepartmental conflict. 
B)  bottom-up conflict. 
C)  interorganizational conflict. 
D)  intragroup conflict. 
E)  intergroup conflict.

Question 9

Which of the following helps managers gain support for their initiatives and goals?

Accepted Answer

A)  Accomodation 
B)  Competition 
C)  Organizational conflict 
D)  Organizational politics 
E)  Distributive negotiation 
A)  Accomodation 
B)  Competition 
C)  Organizational conflict 
D)  Organizational politics 
E)  Distributive negotiation

Question 10

Why is competition ineffective as a conflict resolution strategy?

Accepted Answer

A)  The parties to the conflict make concessions. 
B)  The parties to a conflict try to ignore the problem and do nothing to resolve the disagreement. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It does not allow either party to achieve its goals. 
A)  The parties to the conflict make concessions. 
B)  The parties to a conflict try to ignore the problem and do nothing to resolve the disagreement. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It does not allow either party to achieve its goals.

Question 11

Jim, the dean of student services and Paula, the dean of academic affairs, are in disagreement about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

Accepted Answer

A)  interpersonal 
B)  bottom-up 
C)  interorganizational 
D)  horizontal 
E)  top-down 
A)  interpersonal 
B)  bottom-up 
C)  interorganizational 
D)  horizontal 
E)  top-down

Question 12

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Accepted Answer

A) True 
 B)False

Question 13

Intergroup conflict takes place between members of the same department of an organization.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true about the political strategy that focuses on making everyone a winner?

Accepted Answer

A)  It causes managers to rely on objective information that supports his/her objectives. 
B)  It helps managers influence the alternatives that are considered. 
C)  It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D)  It reduces the credibility of a manager's actions and ideas. 
E)  It makes sure that everyone who supports a proposal benefits personally from providing that support. 
A)  It causes managers to rely on objective information that supports his/her objectives. 
B)  It helps managers influence the alternatives that are considered. 
C)  It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D)  It reduces the credibility of a manager's actions and ideas. 
E)  It makes sure that everyone who supports a proposal benefits personally from providing that support.

Question 15

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Accepted Answer

A)  opinion leader 
B)  arbitrator 
C)  mediator 
D)  haggler 
E)  compromiser 
A)  opinion leader 
B)  arbitrator 
C)  mediator 
D)  haggler 
E)  compromiser

Question 16

Discuss the four conflict management strategies focused on individuals that managers can use to reduce or eliminate conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Accepted Answer

Increasing awareness of the sources of c

Question 17

Define functional conflict resolution. Describe the two strategies organizations can use to accomplish functional conflict resolution.

Accepted Answer

Functional conflict resolution means the

Question 18

Focusing on what is fair is consistent with the principle of distributive negotiation.

Accepted Answer

A) True 
 B)False

Question 19

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

Accepted Answer

A)  win-win 
B)  win-lose 
C)  confrontational 
D)  lose-lose 
E)  avoidance 
A)  win-win 
B)  win-lose 
C)  confrontational 
D)  lose-lose 
E)  avoidance

Question 20

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Accepted Answer

A)  Integrative bargaining 
B)  Accommodation 
C)  Avoidance 
D)  Distributive negotiation 
E)  Integrative negotiation 
A)  Integrative bargaining 
B)  Accommodation 
C)  Avoidance 
D)  Distributive negotiation 
E)  Integrative negotiation

Which of the following is true of the impact of conflict on organizational performance?

Jaden, the head of the human resources department reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?

A manager develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which of the following political strategies is the manager using in this situation?

Kathleen, the director of Hebron International School conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

When resources are scarce, management is easy and conflict is unlikely.

What is integrative bargaining? Why should managers prefer integrative bargaining over distributive negotiation?

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Conflict that takes place between different departments of the same organization is known as:

Which of the following helps managers gain support for their initiatives and goals?

Why is competition ineffective as a conflict resolution strategy?

Jim, the dean of student services and Paula, the dean of academic affairs, are in disagreement about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Intergroup conflict takes place between members of the same department of an organization.

Which of the following is true about the political strategy that focuses on making everyone a winner?

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Discuss the four conflict management strategies focused on individuals that managers can use to reduce or eliminate conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Define functional conflict resolution. Describe the two strategies organizations can use to accomplish functional conflict resolution.

Focusing on what is fair is consistent with the principle of distributive negotiation.

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

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Exam 17: Managing Conflict, Politics, and Negotiation

Which of the following is true of the impact of conflict on organizational performance?

Jaden, the head of the human resources department reduces the list of candidates to be considered for a position in his department to include only those applicants who are acceptable to him. Which of the following political strategies is Jaden using in this situation?

A manager develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization. Which of the following political strategies is the manager using in this situation?

Kathleen, the director of Hebron International School conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

When resources are scarce, management is easy and conflict is unlikely.

What is integrative bargaining? Why should managers prefer integrative bargaining over distributive negotiation?

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Conflict that takes place between different departments of the same organization is known as:

Which of the following helps managers gain support for their initiatives and goals?

Why is competition ineffective as a conflict resolution strategy?

Jim, the dean of student services and Paula, the dean of academic affairs, are in disagreement about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Intergroup conflict takes place between members of the same department of an organization.

Which of the following is true about the political strategy that focuses on making everyone a winner?

When a third-party negotiator acts as a(n) _____, his or her role in the negotiation process is to facilitate an effective negotiation between the two parties; these negotiators do not force either party to make concessions.

Discuss the four conflict management strategies focused on individuals that managers can use to reduce or eliminate conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Define functional conflict resolution. Describe the two strategies organizations can use to accomplish functional conflict resolution.

Focusing on what is fair is consistent with the principle of distributive negotiation.

Creating new options for joint gain occurs by focusing on a(n) _____ scenario.

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters