Question 1

The greater the number of options that can be identified,___________.

Accepted Answer

A) the lesser is the likelihood that both groups can benefit from the negotiation process 
B) the greater is the likelihood that both groups can benefit from the negotiation process 
C) the greater is the likelihood of increased conflict 
D) None of the above 
A) the lesser is the likelihood that both groups can benefit from the negotiation process 
B) the greater is the likelihood that both groups can benefit from the negotiation process 
C) the greater is the likelihood of increased conflict 
D) None of the above

Question 2

Due to an economic downturn,Big Corp (BC)is facing potential bankruptcy and closure.In an emergency meeting with management,the union representing BC's hourly workforce agrees to a 20% pay cut to help save the company.This situation is an example of the ___________ technique for problem resolution.

Accepted Answer

A) confrontational 
B) superordinate goals 
C) smoothing 
D) None of the above 
A) confrontational 
B) superordinate goals 
C) smoothing 
D) None of the above

Question 3

Jan and Sam disagree on the goals they believe the team should pursue.This is an example of ___________ conflict.

Accepted Answer

A) person-role 
B) intrarole 
C) interrole 
D) None of the above 
A) person-role 
B) intrarole 
C) interrole 
D) None of the above

Question 4

Jan attaches assembly A to assembly B with five bolts then passes it along to Pat for packaging.This is an example of ___________.

Accepted Answer

A) anticonflict interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) sequential interdependence 
A) anticonflict interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) sequential interdependence

Question 5

Negotiation and compromise have the same meaning to most Americans.

Accepted Answer

A) True 
 B)False

Question 6

In negotiations,the "limited performer" personality type is dependent on past precedents for confidence in decision making.

Accepted Answer

A) True 
 B)False

Question 7

Pat has been described as "tough under a cloak of amiability,likability,and affability." This profile best fits the _______ personality type.

Accepted Answer

A) power seeker 
B) persuader 
C) reliable performer 
D) limited performer 
A) power seeker 
B) persuader 
C) reliable performer 
D) limited performer

Question 8

If differences between groups are serious,smoothing ___________.

Accepted Answer

A) is a means for a long term solution 
B) provides both long and short term benefits 
C) is at best a short-run solution 
D) may be best when the conflict is of a line-staff nature 
A) is a means for a long term solution 
B) provides both long and short term benefits 
C) is at best a short-run solution 
D) may be best when the conflict is of a line-staff nature

Question 9

When limited-resource situations are created to be win-lose competitions,the resulting competition is typically functional.

Accepted Answer

A) True 
 B)False

Question 10

As the necessity for technical expertise in all areas of organizations grows,staff roles might be expected to expand,and line and staff conflicts might be expected to decrease.

Accepted Answer

A) True 
 B)False

Question 11

When arbitration is used,the arbiter and not the parties in conflict decides the solution.

Accepted Answer

A) True 
 B)False

Question 12

A manager's goal should be to come to the negotiations with a full appreciation of the ___________ that drive the other side's actions.

Accepted Answer

A) values 
B) beliefs 
C) wants 
D) All of the above 
A) values 
B) beliefs 
C) wants 
D) All of the above

Question 13

The use of authority may be the single best means to resolve intergroup conflict.

Accepted Answer

A) True 
 B)False

Question 14

Conflicts between staff specialists and line generalists are probably the most common form of intergroup conflict.

Accepted Answer

A) True 
 B)False

The greater the number of options that can be identified,___________.

Due to an economic downturn,Big Corp (BC)is facing potential bankruptcy and closure.In an emergency meeting with management,the union representing BC's hourly workforce agrees to a 20% pay cut to help save the company.This situation is an example of the ___________ technique for problem resolution.

Jan and Sam disagree on the goals they believe the team should pursue.This is an example of ___________ conflict.

Jan attaches assembly A to assembly B with five bolts then passes it along to Pat for packaging.This is an example of ___________.

Negotiation and compromise have the same meaning to most Americans.

In negotiations,the "limited performer" personality type is dependent on past precedents for confidence in decision making.

Pat has been described as "tough under a cloak of amiability,likability,and affability." This profile best fits the _______ personality type.

If differences between groups are serious,smoothing ___________.

When limited-resource situations are created to be win-lose competitions,the resulting competition is typically functional.

As the necessity for technical expertise in all areas of organizations grows,staff roles might be expected to expand,and line and staff conflicts might be expected to decrease.

When arbitration is used,the arbiter and not the parties in conflict decides the solution.

A manager's goal should be to come to the negotiations with a full appreciation of the ___________ that drive the other side's actions.

The use of authority may be the single best means to resolve intergroup conflict.

Conflicts between staff specialists and line generalists are probably the most common form of intergroup conflict.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Decision Making

Managing Organizational Change and Learning

Filters

Exam 9: Conflict and Negotiation

The greater the number of options that can be identified,___________.

Due to an economic downturn,Big Corp (BC)is facing potential bankruptcy and closure.In an emergency meeting with management,the union representing BC's hourly workforce agrees to a 20% pay cut to help save the company.This situation is an example of the ___________ technique for problem resolution.

Jan and Sam disagree on the goals they believe the team should pursue.This is an example of ___________ conflict.

Jan attaches assembly A to assembly B with five bolts then passes it along to Pat for packaging.This is an example of ___________.

Negotiation and compromise have the same meaning to most Americans.

In negotiations,the "limited performer" personality type is dependent on past precedents for confidence in decision making.

Pat has been described as "tough under a cloak of amiability,likability,and affability." This profile best fits the _______ personality type.

If differences between groups are serious,smoothing ___________.

When limited-resource situations are created to be win-lose competitions,the resulting competition is typically functional.

As the necessity for technical expertise in all areas of organizations grows,staff roles might be expected to expand,and line and staff conflicts might be expected to decrease.

When arbitration is used,the arbiter and not the parties in conflict decides the solution.

A manager's goal should be to come to the negotiations with a full appreciation of the ___________ that drive the other side's actions.

The use of authority may be the single best means to resolve intergroup conflict.

Conflicts between staff specialists and line generalists are probably the most common form of intergroup conflict.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Decision Making

Managing Organizational Change and Learning

Filters