Question 1

A manager states "Our problem is a 32-percent decline in sales." The manager has _____.

Accepted Answer

A) been influenced by selective perception 
B) identified a symptom as the problem 
C) defined the solution for the problem 
D) stated the problem in a quantitative and therefore measurable fashion 
A) been influenced by selective perception 
B) identified a symptom as the problem 
C) defined the solution for the problem 
D) stated the problem in a quantitative and therefore measurable fashion B

Question 2

The first step in the decision-making process is identifying problems.

Accepted Answer

A) True 
 B)False  False

Question 3

The only way to ensure excellent results from a decision is to ___________.

Accepted Answer

A) faithfully follow the decision steps 
B) involve all stakeholders in the process 
C) involve objective outsiders to critique the process 
D) there is no way to guarantee an excellent result 
A) faithfully follow the decision steps 
B) involve all stakeholders in the process 
C) involve objective outsiders to critique the process 
D) there is no way to guarantee an excellent result D

Question 4

Perceptual issues when identifying problems ________.

Accepted Answer

A) rarely occur 
B) may cause negative information to be selectively perceived as to distort its meaning 
C) may be defined as identifying symptoms as problems 
D) are typically associated with crisis type decisions 
A) rarely occur 
B) may cause negative information to be selectively perceived as to distort its meaning 
C) may be defined as identifying symptoms as problems 
D) are typically associated with crisis type decisions

Question 5

Which of the following have been found to be consistently related to ethical decision making?

Accepted Answer

A) Gender 
B) Education 
C) Both A and B 
D) None of the above 
A) Gender 
B) Education 
C) Both A and B 
D) None of the above

Question 6

The framework for classifying decisions considers which of the following?

Accepted Answer

A) The clarity of established goals 
B) The quantity of information on possible alternatives 
C) Understanding the future outcomes associated with possible alternatives 
D) All of the above 
A) The clarity of established goals 
B) The quantity of information on possible alternatives 
C) Understanding the future outcomes associated with possible alternatives 
D) All of the above

Question 7

How can organizations promote ethical behaviors?

Accepted Answer

Answers may vary but should touch on the

Question 8

The alternative-outcome relationship is based upon the following conditions: __________.

Accepted Answer

A) certainty,uncertainty,and risk 
B) nonprogrammed,programmed,and hybrid 
C) opportunity,crisis,and routine 
D) chance of failure,importance of outcome,relative power of the decision maker 
A) certainty,uncertainty,and risk 
B) nonprogrammed,programmed,and hybrid 
C) opportunity,crisis,and routine 
D) chance of failure,importance of outcome,relative power of the decision maker

Question 9

Compare and contrast the three techniques presented in the text for simulating creativity in group decision making.Provide situations when each may be most effective.

Accepted Answer

Answers may vary but should touch on the

Question 10

Three questions may be useful in determining the amount of risk involved in a decision.What are these questions and how do they relate to risk and the probability of failure?

Accepted Answer

Answers may vary but should touch on the

Question 11

_______________ has the advantage of having several judges while removing the biasing effects that may occur during face-to-face interaction.

Accepted Answer

A) The Delphi process 
B) Brainstorming 
C) The nominal group technique 
D) Scenario analysis 
A) The Delphi process 
B) Brainstorming 
C) The nominal group technique 
D) Scenario analysis

Question 12

"Opportunity decisions" __________.

Accepted Answer

A) by definition must deal with long term potential 
B) differ from other types of decisions in name only 
C) is one the decision types defined by Karl Weick 
D) differ from other decision types as they usually must be "found" 
A) by definition must deal with long term potential 
B) differ from other types of decisions in name only 
C) is one the decision types defined by Karl Weick 
D) differ from other decision types as they usually must be "found"

Question 13

The theory that suggests that the framing of the question influences decision is called _____.

Accepted Answer

A) framing theory 
B) prospect theory 
C) attribution theory 
D) framing influence theory (FIT) 
A) framing theory 
B) prospect theory 
C) attribution theory 
D) framing influence theory (FIT)

Question 14

Without these,there is no way to judge performance.

Accepted Answer

A) Measurable objectives 
B) Impartial third party observers 
C) Objective feedback 
D) Diligence and control 
A) Measurable objectives 
B) Impartial third party observers 
C) Objective feedback 
D) Diligence and control

Question 15

Groups typically are superior to individuals in the "establishment of objectives" step of the decision-making process.

Accepted Answer

A) True 
 B)False

Question 16

Cognitive dissonance can be reduced by admitting a mistake has been made.

Accepted Answer

A) True 
 B)False

Question 17

Decision makers may reduce cognitive dissonance by ____________.

Accepted Answer

A) seeking information that supports their decision 
B) distorting information in order to support their decision 
C) minimizing the importance of negative aspects of their decision 
D) All of the above 
A) seeking information that supports their decision 
B) distorting information in order to support their decision 
C) minimizing the importance of negative aspects of their decision 
D) All of the above

Question 18

Do most managerial decisions find "optimal" solutions? Justify your answer.

Accepted Answer

Answers may vary but should touch on the

Question 19

Which of the following may increase the anxiety associated with cognitive dissonance?

Accepted Answer

A) the decision is financially important 
B) the decision is psychologically important 
C) the decision maker is a type A personality 
D) Both A and B are correct 
A) the decision is financially important 
B) the decision is psychologically important 
C) the decision maker is a type A personality 
D) Both A and B are correct

Question 20

In the context of decision making,_______ are the guidelines a person uses when confronted with a situation in which a choice must be made.

Accepted Answer

A) values 
B) ethics 
C) organizational ethical policies 
D) personal variables 
A) values 
B) ethics 
C) organizational ethical policies 
D) personal variables

A manager states "Our problem is a 32-percent decline in sales." The manager has _____.

The first step in the decision-making process is identifying problems.

The only way to ensure excellent results from a decision is to ___________.

Perceptual issues when identifying problems ________.

Which of the following have been found to be consistently related to ethical decision making?

The framework for classifying decisions considers which of the following?

How can organizations promote ethical behaviors?

The alternative-outcome relationship is based upon the following conditions: __________.

Compare and contrast the three techniques presented in the text for simulating creativity in group decision making.Provide situations when each may be most effective.

Three questions may be useful in determining the amount of risk involved in a decision.What are these questions and how do they relate to risk and the probability of failure?

_______________ has the advantage of having several judges while removing the biasing effects that may occur during face-to-face interaction.

"Opportunity decisions" __________.

The theory that suggests that the framing of the question influences decision is called _____.

Without these,there is no way to judge performance.

Groups typically are superior to individuals in the "establishment of objectives" step of the decision-making process.

Cognitive dissonance can be reduced by admitting a mistake has been made.

Decision makers may reduce cognitive dissonance by ____________.

Do most managerial decisions find "optimal" solutions? Justify your answer.

Which of the following may increase the anxiety associated with cognitive dissonance?

In the context of decision making,_______ are the guidelines a person uses when confronted with a situation in which a choice must be made.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Managing Organizational Change and Learning

Filters

Exam 16: Decision Making

A manager states "Our problem is a 32-percent decline in sales." The manager has _____.

The first step in the decision-making process is identifying problems.

The only way to ensure excellent results from a decision is to ___________.

Perceptual issues when identifying problems ________.

Which of the following have been found to be consistently related to ethical decision making?

The framework for classifying decisions considers which of the following?

How can organizations promote ethical behaviors?

The alternative-outcome relationship is based upon the following conditions: __________.

Compare and contrast the three techniques presented in the text for simulating creativity in group decision making.Provide situations when each may be most effective.

Three questions may be useful in determining the amount of risk involved in a decision.What are these questions and how do they relate to risk and the probability of failure?

_______________ has the advantage of having several judges while removing the biasing effects that may occur during face-to-face interaction.

"Opportunity decisions" __________.

The theory that suggests that the framing of the question influences decision is called _____.

Without these,there is no way to judge performance.

Groups typically are superior to individuals in the "establishment of objectives" step of the decision-making process.

Cognitive dissonance can be reduced by admitting a mistake has been made.

Decision makers may reduce cognitive dissonance by ____________.

Do most managerial decisions find "optimal" solutions? Justify your answer.

Which of the following may increase the anxiety associated with cognitive dissonance?

In the context of decision making,_______ are the guidelines a person uses when confronted with a situation in which a choice must be made.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Managing Organizational Change and Learning

Filters