Question 1

Problems may be classified into three categories.Describe how these categories differ.

Accepted Answer

Answers may vary but should touch on the

Question 2

Scenario analysis is ____________.

Accepted Answer

A) an intense examination of changes in the external environment 
B) a method used to develop contingency plans 
C) a means to focus management attention on past practices to find the best solution 
D) a processes to help managers see what could be rather than what has been 
A) an intense examination of changes in the external environment 
B) a method used to develop contingency plans 
C) a means to focus management attention on past practices to find the best solution 
D) a processes to help managers see what could be rather than what has been

Question 3

At the organizational level,which of the following exert a direct influence over how individuals make ethical decisions?

Accepted Answer

A) Culture 
B) The religious orientation of the CEO 
C) Climate 
D) Both A and C 
A) Culture 
B) The religious orientation of the CEO 
C) Climate 
D) Both A and C

Question 4

The nominal group technique __________.

Accepted Answer

A) is similar to the Delphi technique in that both techniques use surveys 
B) refers to a process that limits the verbal communication between participants 
C) has been found to be less effective than brainstorming 
D) is typically used after brainstorming to evaluate alternatives 
A) is similar to the Delphi technique in that both techniques use surveys 
B) refers to a process that limits the verbal communication between participants 
C) has been found to be less effective than brainstorming 
D) is typically used after brainstorming to evaluate alternatives

Question 5

Define and provide an example of escalation of commitment.

Accepted Answer

Answers may vary but should touch on the

Question 6

Scenario analysis __________.

Accepted Answer

A) has been shown to be ineffective in stable environments 
B) allows for easier extrapolation of historic behavior into future outcomes 
C) allows managers to overcome tunnel vision 
D) is a tool to aid in the evaluation of alternatives 
A) has been shown to be ineffective in stable environments 
B) allows for easier extrapolation of historic behavior into future outcomes 
C) allows managers to overcome tunnel vision 
D) is a tool to aid in the evaluation of alternatives

Question 7

"Choosing the alternative" is the single most important step of the decision making process.

Accepted Answer

A) True 
 B)False

Question 8

A decision may be characterized as nonprogrammed when it ________________.

Accepted Answer

A) is novel and unstructured 
B) is made without the use of computer models 
C) may be addressed through policy 
D) is difficult 
A) is novel and unstructured 
B) is made without the use of computer models 
C) may be addressed through policy 
D) is difficult

Question 9

Delphi process responses are typically anonymous to particapants.

Accepted Answer

A) True 
 B)False

Question 10

Basic differences between the Delphi process and NGT include: __________.

Accepted Answer

A) Delphi participants are typically anonymous to one another,whereas NGT participants become acquainted. 
B) In the Delphi process,all communication between participants is by way of written questionnaires and feedback from the monitoring staff.In NGT,participants communicate directly. 
C) NGT participants are typically anonymous to one another,whereas Delphi participants become acquainted. 
D) Both A and B are correct 
A) Delphi participants are typically anonymous to one another,whereas NGT participants become acquainted. 
B) In the Delphi process,all communication between participants is by way of written questionnaires and feedback from the monitoring staff.In NGT,participants communicate directly. 
C) NGT participants are typically anonymous to one another,whereas Delphi participants become acquainted. 
D) Both A and B are correct

Question 11

A survey of human resource managers found that most believe that employees misrepresent information when communicating with their supervisors.

Accepted Answer

A) True 
 B)False

Question 12

Decisions that are complex and that have not arisen in the exact manner before may be best addressed through the programming of complicated computer models and as such have been termed programmed decisions.

Accepted Answer

A) True 
 B)False

Question 13

"Certainty" in decision making __________.

Accepted Answer

A) typically applies only to programmed decisions 
B) occurs when the decision maker has complete knowledge of the probability of the outcome for each alternative 
C) refers to those situations when there is only one alternative 
D) is said to exist when all alternatives have been enumerated 
A) typically applies only to programmed decisions 
B) occurs when the decision maker has complete knowledge of the probability of the outcome for each alternative 
C) refers to those situations when there is only one alternative 
D) is said to exist when all alternatives have been enumerated

Question 14

Michael is using a statistical model to evaluate the alternatives for a particular decision.He is most likely ___________.

Accepted Answer

A) converting a nonprogrammed to a programmed decision 
B) an operations management specialist supporting the management team 
C) making his decision under the condition of risk 
D) moving his decision condition from risk to uncertainty 
A) converting a nonprogrammed to a programmed decision 
B) an operations management specialist supporting the management team 
C) making his decision under the condition of risk 
D) moving his decision condition from risk to uncertainty

Question 15

Which of the following tend to take ethical considerations into account when making decisions?

Accepted Answer

A) Individuals who are older 
B) Individuals that possess certain moral philosophies 
C) College graduates 
D) Both A and B 
A) Individuals who are older 
B) Individuals that possess certain moral philosophies 
C) College graduates 
D) Both A and B

Question 16

Three conditions describe the alternative-outcome relationship.Describe these conditions and provide an example of each.Under which of these conditions are most decisions made and why?

Accepted Answer

Answers may vary but should touch on the

Question 17

Brainstorming ___________________.

Accepted Answer

A) follows a strict set of rules 
B) advocates that no idea is too ridiculous 
C) generates but does not evaluate ideas 
D) All of the above 
A) follows a strict set of rules 
B) advocates that no idea is too ridiculous 
C) generates but does not evaluate ideas 
D) All of the above

Question 18

What are ethics and how do unethical decisions impact the workplace?

Accepted Answer

Answers may vary but should touch on the

Question 19

Six individual behavior factors have been discussed as having a significant effect on the decision-making process.Describe the impact of these factors.

Accepted Answer

Answers may vary but should touch on the

Question 20

When top management fails to communicate a tolerance for experimentation and failure,middle and lower level managers are likely to _________.

Accepted Answer

A) act proactively 
B) take a "zero-failure" approach 
C) zero-out risk 
D) follow the five by five risk assessment process 
A) act proactively 
B) take a "zero-failure" approach 
C) zero-out risk 
D) follow the five by five risk assessment process

Problems may be classified into three categories.Describe how these categories differ.

Scenario analysis is ____________.

At the organizational level,which of the following exert a direct influence over how individuals make ethical decisions?

The nominal group technique __________.

Define and provide an example of escalation of commitment.

Scenario analysis __________.

"Choosing the alternative" is the single most important step of the decision making process.

A decision may be characterized as nonprogrammed when it ________________.

Delphi process responses are typically anonymous to particapants.

Basic differences between the Delphi process and NGT include: __________.

A survey of human resource managers found that most believe that employees misrepresent information when communicating with their supervisors.

Decisions that are complex and that have not arisen in the exact manner before may be best addressed through the programming of complicated computer models and as such have been termed programmed decisions.

"Certainty" in decision making __________.

Michael is using a statistical model to evaluate the alternatives for a particular decision.He is most likely ___________.

Which of the following tend to take ethical considerations into account when making decisions?

Three conditions describe the alternative-outcome relationship.Describe these conditions and provide an example of each.Under which of these conditions are most decisions made and why?

Brainstorming ___________________.

What are ethics and how do unethical decisions impact the workplace?

Six individual behavior factors have been discussed as having a significant effect on the decision-making process.Describe the impact of these factors.

When top management fails to communicate a tolerance for experimentation and failure,middle and lower level managers are likely to _________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Managing Organizational Change and Learning

Filters

Exam 16: Decision Making

Problems may be classified into three categories.Describe how these categories differ.

Scenario analysis is ____________.

At the organizational level,which of the following exert a direct influence over how individuals make ethical decisions?

The nominal group technique __________.

Define and provide an example of escalation of commitment.

Scenario analysis __________.

"Choosing the alternative" is the single most important step of the decision making process.

A decision may be characterized as nonprogrammed when it ________________.

Delphi process responses are typically anonymous to particapants.

Basic differences between the Delphi process and NGT include: __________.

A survey of human resource managers found that most believe that employees misrepresent information when communicating with their supervisors.

Decisions that are complex and that have not arisen in the exact manner before may be best addressed through the programming of complicated computer models and as such have been termed programmed decisions.

"Certainty" in decision making __________.

Michael is using a statistical model to evaluate the alternatives for a particular decision.He is most likely ___________.

Which of the following tend to take ethical considerations into account when making decisions?

Three conditions describe the alternative-outcome relationship.Describe these conditions and provide an example of each.Under which of these conditions are most decisions made and why?

Brainstorming ___________________.

What are ethics and how do unethical decisions impact the workplace?

Six individual behavior factors have been discussed as having a significant effect on the decision-making process.Describe the impact of these factors.

When top management fails to communicate a tolerance for experimentation and failure,middle and lower level managers are likely to _________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Managing Organizational Change and Learning

Filters