Question 1

The confrontation method has proved to be effective for problem solving for conflicts originating from differing value systems.

Accepted Answer

A) True 
 B)False  False

Question 2

In negotiations,the "power seeker" personality type is outgoing,socially oriented,ambitious,and tough under a cloak of amiability,likability,and affability.

Accepted Answer

A) True 
 B)False  False

Question 3

The confrontation method of problem solving has been found most effective in resolving ___________.

Accepted Answer

A) conflicts resulting from misunderstandings or language barriers 
B) conflicts where groups have different value systems 
C) Both A and B 
D) None of the above 
A) conflicts resulting from misunderstandings or language barriers 
B) conflicts where groups have different value systems 
C) Both A and B 
D) None of the above A

Question 4

The avoidance technique for conflict resolution ___________.

Accepted Answer

A) typically brings about long-term benefit while presenting a short-term solution 
B) typically brings about only long-term benefit 
C) may not bring any long-term benefit,but can certainly work as a short-run solution 
D) typically provides no long or short term benefit 
A) typically brings about long-term benefit while presenting a short-term solution 
B) typically brings about only long-term benefit 
C) may not bring any long-term benefit,but can certainly work as a short-run solution 
D) typically provides no long or short term benefit

Question 5

Carefully planted rumors can serve a useful purpose.

Accepted Answer

A) True 
 B)False

Question 6

Managers spend more than ____ percent of their time in conflict management.

Accepted Answer

A) 10 
B) 20 
C) 30 
D) 40 
A) 10 
B) 20 
C) 30 
D) 40

Question 7

All organizations have pooled interdependence among groups.

Accepted Answer

A) True 
 B)False

Question 8

Management must seek to eliminate all conflict because it can negatively influence performance by shifting group members' attention away from important tasks.

Accepted Answer

A) True 
 B)False

Question 9

Conflict between groups is ___________ in organizations.

Accepted Answer

A) positive 
B) negative 
C) inevitable 
D) improbable 
A) positive 
B) negative 
C) inevitable 
D) improbable

Question 10

Group negotiations take place whenever one group's work depends on the cooperation and actions of another group over which the first group's manager has no control.

Accepted Answer

A) True 
 B)False

Question 11

A heated discussion on how to launch a new research project ended with its participants feeling personally attacked and resentful of each other.One of the people leaving the meeting was heard saying "I'd rather see the project fail than let Lem have his way." This situation is an example of ___________.

Accepted Answer

A) dysfunctional conflict 
B) functional conflict 
C) the conflict effect 
D) high Dcon 
A) dysfunctional conflict 
B) functional conflict 
C) the conflict effect 
D) high Dcon

Question 12

In organizations that have strong anticonflict values ___________.

Accepted Answer

A) managers seek to avoid functional conflicts that could disturb the status quo 
B) managers seek to avoid dysfunctional conflicts that could disturb the status quo 
C) managers seek to avoid conflicts-functional or dysfunctional-that could disturb the status quo 
D) individuals are confronted if they exhibit conflict inducing behaviors 
A) managers seek to avoid functional conflicts that could disturb the status quo 
B) managers seek to avoid dysfunctional conflicts that could disturb the status quo 
C) managers seek to avoid conflicts-functional or dysfunctional-that could disturb the status quo 
D) individuals are confronted if they exhibit conflict inducing behaviors

Question 13

The highest level of interdependence occurs with ___________.

Accepted Answer

A) anticonflict interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) sequential interdependence 
A) anticonflict interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) sequential interdependence

Question 14

The element of surprise ______________ the negotiation process.

Accepted Answer

A) is a valuable part of 
B) has limited effect in 
C) only serves to delay and hinder 
D) is essential in the proper functioning of 
A) is a valuable part of 
B) has limited effect in 
C) only serves to delay and hinder 
D) is essential in the proper functioning of

Question 15

When negative stereotyping is a factor in a conflict,members of each group see _______ differences within their unit than actually exist and ________ differences between the groups than actually exist.

Accepted Answer

A) fewer,fewer 
B) fewer,greater 
C) greater,greater 
D) greater,fewer 
A) fewer,fewer 
B) fewer,greater 
C) greater,greater 
D) greater,fewer

Question 16

In extreme conflict situations,when threats are perceived,democratic methods of leadership are likely to become less popular.

Accepted Answer

A) True 
 B)False

Question 17

In many cases resources are not expanded when the expansion of resources technique is applied as a conflict resolution technique.

Accepted Answer

A) True 
 B)False

Question 18

Describe five conflict resolution techniques.Which one is the best?

Accepted Answer

Managers must realize that because cause

Question 19

Jan and Joe are both on the same project team.Jan has an intense dislike for Joe who feels the same way about Jan.This is an example of ___________.

Accepted Answer

A) task conflict 
B) interrole conflict 
C) relationship conflict 
D) process conflict 
A) task conflict 
B) interrole conflict 
C) relationship conflict 
D) process conflict

Question 20

When combatants in a heated domestic conflict turn on the responding police officer,it is an example of ___________.

Accepted Answer

A) avoidance 
B) a common enemy 
C) superordinate goals 
D) extrarole behavior 
A) avoidance 
B) a common enemy 
C) superordinate goals 
D) extrarole behavior

The confrontation method has proved to be effective for problem solving for conflicts originating from differing value systems.

In negotiations,the "power seeker" personality type is outgoing,socially oriented,ambitious,and tough under a cloak of amiability,likability,and affability.

The confrontation method of problem solving has been found most effective in resolving ___________.

The avoidance technique for conflict resolution ___________.

Carefully planted rumors can serve a useful purpose.

Managers spend more than ____ percent of their time in conflict management.

All organizations have pooled interdependence among groups.

Management must seek to eliminate all conflict because it can negatively influence performance by shifting group members' attention away from important tasks.

Conflict between groups is ___________ in organizations.

Group negotiations take place whenever one group's work depends on the cooperation and actions of another group over which the first group's manager has no control.

In organizations that have strong anticonflict values ___________.

The highest level of interdependence occurs with ___________.

The element of surprise ______________ the negotiation process.

When negative stereotyping is a factor in a conflict,members of each group see _ differences within their unit than actually exist and __ differences between the groups than actually exist.

In extreme conflict situations,when threats are perceived,democratic methods of leadership are likely to become less popular.

In many cases resources are not expanded when the expansion of resources technique is applied as a conflict resolution technique.

Describe five conflict resolution techniques.Which one is the best?

Jan and Joe are both on the same project team.Jan has an intense dislike for Joe who feels the same way about Jan.This is an example of ___________.

When combatants in a heated domestic conflict turn on the responding police officer,it is an example of ___________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Decision Making

Managing Organizational Change and Learning

Filters

Exam 9: Conflict and Negotiation

The confrontation method has proved to be effective for problem solving for conflicts originating from differing value systems.

In negotiations,the "power seeker" personality type is outgoing,socially oriented,ambitious,and tough under a cloak of amiability,likability,and affability.

The confrontation method of problem solving has been found most effective in resolving ___________.

The avoidance technique for conflict resolution ___________.

Carefully planted rumors can serve a useful purpose.

Managers spend more than ____ percent of their time in conflict management.

All organizations have pooled interdependence among groups.

Management must seek to eliminate all conflict because it can negatively influence performance by shifting group members' attention away from important tasks.

Conflict between groups is ___________ in organizations.

Group negotiations take place whenever one group's work depends on the cooperation and actions of another group over which the first group's manager has no control.

In organizations that have strong anticonflict values ___________.

The highest level of interdependence occurs with ___________.

The element of surprise ______________ the negotiation process.

When negative stereotyping is a factor in a conflict,members of each group see _______ differences within their unit than actually exist and ________ differences between the groups than actually exist.

In extreme conflict situations,when threats are perceived,democratic methods of leadership are likely to become less popular.

In many cases resources are not expanded when the expansion of resources technique is applied as a conflict resolution technique.

Describe five conflict resolution techniques.Which one is the best?

Jan and Joe are both on the same project team.Jan has an intense dislike for Joe who feels the same way about Jan.This is an example of ___________.

When combatants in a heated domestic conflict turn on the responding police officer,it is an example of ___________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Managing Communication

Decision Making

Managing Organizational Change and Learning

Filters

When negative stereotyping is a factor in a conflict,members of each group see _ differences within their unit than actually exist and __ differences between the groups than actually exist.