Exam 9: Conflict and Negotiation

Conflict is inevitable in organizations.

An assembly department completes a product which is then transported to painting for finishing.This is an example of reciprocal interdependence.

Group cohesiveness typically increases in the presence of ___________.

How does personality impact negotiation? Describe four common types of personalities that impact negotiations.

Changing the structure of the organization ___________.

As conflict increases and perceptions become more distorted,all of the negative stereotypes that may have ever existed are ___________.

There are two critical prenegotiation tasks.Describe these tasks and why they are important.

Researcher have identified several types of conflict that can influence group functioning.What are these conflict types? Provide examples of each.

Should management stimulate conflict? What are the risks associated with conflict?

The specific aims of ___________ include setting goals and priorities,analyzing how the group does its work,examining the group's norms and processes for communicating and decision making,and assessing the interpersonal relationships within the group.

In negotiation,when the one group ___________ too early,it may mean that they have already gotten more than it thinks they deserve.

In a negotiation session,a line manager states to an internal supplier,"I don't need you,there are dozens of external venders that can do the job cheaper." What negotiation technique is the line manager using?

For most organizations an optimal level of conflict can positively influence organizational performance.

By definition,in mediation groups are bound by the mediator's decision.

What types of changes can be expected between groups in conflict?

What is work interdependence and how has it been classified? Provide a brief description and an example for each of its types.

This negotiation tactic involves getting an additional concession or perk after an agreement has been reached.

Avoiding a conflict neither effectively resolves it nor eliminates it.

Management must have a focus on immediate results if team building activities are to work.

Pat and Joy are working on joint presentation for class.Pat believes that Joy should create the presentation slides while Joy states that she has done more than her share of the work and the slides should be created by Pat.This is an example of ___________.