Exam 15: Managing Communication

Communication is defined as transmitting information using verbal cues.

Studies have indicated that information traveling in a grapevine is typically ___________ accurate.

___________ rumors are the most positive rumors,helping to stimulate the creativity of others.

What techniques can a manager use to become better communicators?

Medium rarely has a major impact on communication effectiveness,as the major element of the communication process model is encoding.

Wedge drivers are considered to be the most aggressive and damaging type of rumor.

Explain the concept of proxemics and its importance in the communication process.

___________ communication is probably the least used channel of communication.

Proxemics is defined as an individual's organizational specific or "professional" language when interpersonally communicating with others.

Affect displays are gestures much like sign language (the hitchhiker's thumb,the OK sign with thumb and forefinger.

Type C managers usually have subordinates who are hostile,insecure,and resentful.

Use the concepts and terms of the Johari Window to suggest how a manager may improve their interpersonal communication.

An individual's intimate zone is also referred to as the "private bubble" of space that represents the territory not to be entered by others unless invited.

What advice would you give an organization regarding grapevines and rumors?

An individual's use of space when interpersonally communicating with others creates a significant communication barrier when _________.