Question 1

The following are ordered from highest to lowest levels of information richness.

Accepted Answer

A) Face-to-face,telephone,memo,general email 
B) General email,telephone,memo,face-to-face 
C) Face-to-face,memo,telephone,general email 
D) Video conference,memos,faxes,telephone 
A) Face-to-face,telephone,memo,general email 
B) General email,telephone,memo,face-to-face 
C) Face-to-face,memo,telephone,general email 
D) Video conference,memos,faxes,telephone

Question 2

The use of complex language,due to its precision,is a means to remove communication barriers.

Accepted Answer

A) True 
 B)False

Question 3

Using the classification developed by Ekman and Friesen,a hitchhiker's thumb in the air would be considered a(n)_________.

Accepted Answer

A) emblem 
B) illustrator 
C) affect display 
D) symbol 
A) emblem 
B) illustrator 
C) affect display 
D) symbol

Question 4

A time constraint may be considered "noise" in the communication process.

Accepted Answer

A) True 
 B)False

Question 5

___________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

Accepted Answer

A) Empathy 
B) Sympathy 
C) Consideration 
D) None of the above 
A) Empathy 
B) Sympathy 
C) Consideration 
D) None of the above

Question 6

A manager that uses neither exposure or feedback is likely to have a ___________ style.

Accepted Answer

A) Type A 
B) Type B 
C) Type C 
D) Type D 
A) Type A 
B) Type B 
C) Type C 
D) Type D

Question 7

Managers from polychronic time cultures do many things at once,are subject to interruptions,and are committed to task completion even at the expense of human relationships.

Accepted Answer

A) True 
 B)False

Question 8

Shannon and Weaver,and Schramm's model of communication provides additional insight to the traditional view of the communication process by explicitly identifying the steps of encoding and decoding.

Accepted Answer

A) True 
 B)False

Question 9

Communications barriers can be caused by the sender,receiver or by both.Identify three barriers for each of these categories.

Accepted Answer

Barriers created by senders of communica

Question 10

In the classic model of communication the ___________ is the carrier of the message.

Accepted Answer

A) code 
B) moderator 
C) medium 
D) vehicle 
A) code 
B) moderator 
C) medium 
D) vehicle

Question 11

Leaving a recorded message,a voice-mail,is a significant source of communication within an organization.What tips would you give a new employee regarding maximizing the impact of a voice-mail?

Accepted Answer

The primary way in which employees commu

Question 12

The level of credibility that the receiver assigns to the communicator in turn directly affects how the receiver views and reacts to the communicator's words,ideas,and actions.

Accepted Answer

A) True 
 B)False

Question 13

Managers differ in their ability and willingness to use exposure and feedback.And there are at least four different managerial styles can be identified.Briefly discuss these styles and their importance to management.

Accepted Answer

Type A Managers who use neither exposure

Question 14

Communication may be best described as the transmission of information and understanding through the use of _________.

Accepted Answer

A) language 
B) nonverbal symbols 
C) common symbols 
D) a "connection" between sender and receivers 
A) language 
B) nonverbal symbols 
C) common symbols 
D) a "connection" between sender and receivers

Question 15

A manager that is unable to open up to subordinates but is open to feedback is exhibiting a ___________ style.

Accepted Answer

A) Type A 
B) Type B 
C) Type C 
D) Type D 
A) Type A 
B) Type B 
C) Type C 
D) Type D

Question 16

Noise may occur at _________.

Accepted Answer

A) only in the receiver's side of the communication process 
B) only in the message and medium stage of communication 
C) only in the decoding process 
D) None of the above 
A) only in the receiver's side of the communication process 
B) only in the message and medium stage of communication 
C) only in the decoding process 
D) None of the above

Question 17

After a fishing trip,Heather spreads her hands shoulder width apart and says bass she landed was at least 18 inches long.Heather's hand gesture would be considered by Ekman and Friesen to be a(n)_________.

Accepted Answer

A) emblem 
B) illustrator 
C) affect display 
D) regulator 
A) emblem 
B) illustrator 
C) affect display 
D) regulator

Question 18

A technique to improve communication in an organization when you assume that you're misunderstood is _________.

Accepted Answer

A) utilizing feedback 
B) repetition 
C) following up 
D) None of the above 
A) utilizing feedback 
B) repetition 
C) following up 
D) None of the above

Question 19

The communication model applies to ___________ communication.

Accepted Answer

A) all 
B) primarily vertical 
C) primarily horizontal 
D) primarily diagonal 
A) all 
B) primarily vertical 
C) primarily horizontal 
D) primarily diagonal

Question 20

Examples of countries that have cultures that promote monochronic perspectives of time include: _________.

Accepted Answer

A) The United States 
B) Germany 
C) Britain 
D) All of the above 
A) The United States 
B) Germany 
C) Britain 
D) All of the above

The following are ordered from highest to lowest levels of information richness.

The use of complex language,due to its precision,is a means to remove communication barriers.

Using the classification developed by Ekman and Friesen,a hitchhiker's thumb in the air would be considered a(n)_________.

A time constraint may be considered "noise" in the communication process.

___________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

A manager that uses neither exposure or feedback is likely to have a ___________ style.

Managers from polychronic time cultures do many things at once,are subject to interruptions,and are committed to task completion even at the expense of human relationships.

Shannon and Weaver,and Schramm's model of communication provides additional insight to the traditional view of the communication process by explicitly identifying the steps of encoding and decoding.

Communications barriers can be caused by the sender,receiver or by both.Identify three barriers for each of these categories.

In the classic model of communication the ___________ is the carrier of the message.

Leaving a recorded message,a voice-mail,is a significant source of communication within an organization.What tips would you give a new employee regarding maximizing the impact of a voice-mail?

The level of credibility that the receiver assigns to the communicator in turn directly affects how the receiver views and reacts to the communicator's words,ideas,and actions.

Managers differ in their ability and willingness to use exposure and feedback.And there are at least four different managerial styles can be identified.Briefly discuss these styles and their importance to management.

Communication may be best described as the transmission of information and understanding through the use of _________.

A manager that is unable to open up to subordinates but is open to feedback is exhibiting a ___________ style.

Noise may occur at _________.

After a fishing trip,Heather spreads her hands shoulder width apart and says bass she landed was at least 18 inches long.Heather's hand gesture would be considered by Ekman and Friesen to be a(n)_________.

A technique to improve communication in an organization when you assume that you're misunderstood is _________.

The communication model applies to ___________ communication.

Examples of countries that have cultures that promote monochronic perspectives of time include: _________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Decision Making

Managing Organizational Change and Learning

Filters

Exam 15: Managing Communication

The following are ordered from highest to lowest levels of information richness.

The use of complex language,due to its precision,is a means to remove communication barriers.

Using the classification developed by Ekman and Friesen,a hitchhiker's thumb in the air would be considered a(n)_________.

A time constraint may be considered "noise" in the communication process.

___________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

A manager that uses neither exposure or feedback is likely to have a ___________ style.

Managers from polychronic time cultures do many things at once,are subject to interruptions,and are committed to task completion even at the expense of human relationships.

Shannon and Weaver,and Schramm's model of communication provides additional insight to the traditional view of the communication process by explicitly identifying the steps of encoding and decoding.

Communications barriers can be caused by the sender,receiver or by both.Identify three barriers for each of these categories.

In the classic model of communication the ___________ is the carrier of the message.

Leaving a recorded message,a voice-mail,is a significant source of communication within an organization.What tips would you give a new employee regarding maximizing the impact of a voice-mail?

The level of credibility that the receiver assigns to the communicator in turn directly affects how the receiver views and reacts to the communicator's words,ideas,and actions.

Managers differ in their ability and willingness to use exposure and feedback.And there are at least four different managerial styles can be identified.Briefly discuss these styles and their importance to management.

Communication may be best described as the transmission of information and understanding through the use of _________.

A manager that is unable to open up to subordinates but is open to feedback is exhibiting a ___________ style.

Noise may occur at _________.

After a fishing trip,Heather spreads her hands shoulder width apart and says bass she landed was at least 18 inches long.Heather's hand gesture would be considered by Ekman and Friesen to be a(n)_________.

A technique to improve communication in an organization when you assume that you're misunderstood is _________.

The communication model applies to ___________ communication.

Examples of countries that have cultures that promote monochronic perspectives of time include: _________.

Managing Effective Organizations

Organizational Culture

Managing Globally

Individual Behavior and Differences

Motivation: Background and Theories

Motivation: Organizational Applications

Managing Workplace Stress

Group and Team Behavior

Conflict and Negotiation

Power and Politics

Leadership: Fundamentals

Leadership: Emerging Perspectives

Work Design

Organization Structure

Decision Making

Managing Organizational Change and Learning

Filters