Question 1

One of the purposes of college is to train and develop students for future careers. How would you rate your overall college education?

Accepted Answer

As an AI language model, I don't have pe

Question 2

Ian is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, employees should have only one file out at a time. Ian's supervisor notices that Ian has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should Ian's supervisor follow immediately after describing to Ian his current behavior?

Accepted Answer

A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Use disciplinary action 
A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Use disciplinary action

Question 3

_____ is the process of developing the necessary skills to perform the present job.

Accepted Answer

A)  Retention 
B)  Training 
C)  Sensitization 
D)  Orientation 
A)  Retention 
B)  Training 
C)  Sensitization 
D)  Orientation

Question 4

Evaluative objectives are used as the basis of administrative decisions to reward or punish past performance.

Accepted Answer

A) True 
 B)False

Question 5

Culture is learned through observing and interacting with employees, events, and training.

Accepted Answer

A) True 
 B)False

Question 6

List six methods of overcoming resistance to change.

Accepted Answer

Develop a positive climate for change- D

Question 7

Give one or more examples of a type of change you experienced in an organization. (Identify it as task change, structural change, technological change, or people change.)

Accepted Answer

One example of a change I experienced in

Question 8

"The supervisor and my team members are very supportive and encourage participation in all tasks." Which of the following is associated with this statement?

Accepted Answer

A)  Organizational structure 
B)  Organizational culture 
C)  Organizational climate 
D)  Organizational development 
A)  Organizational structure 
B)  Organizational culture 
C)  Organizational climate 
D)  Organizational development

Question 9

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Accepted Answer

A)  Force field analysis 
B)  Management by objectives 
C)  Survey feedback 
D)  Managerial grid 
A)  Force field analysis 
B)  Management by objectives 
C)  Survey feedback 
D)  Managerial grid

Question 10

Development is the process of developing the necessary technical skills of nonmanagers to perform the present job.

Accepted Answer

A) True 
 B)False

Question 11

Describe the organizational culture at a firm for which you work or have worked. Does or did the organization strive to have a strong positive culture? If so, how?

Accepted Answer

I have worked at a firm that prides itse

Question 12

What is organizational climate? What are its dimensions?

Accepted Answer

Organizational climate is the relatively

Question 13

Morale is commonly measured on a continuum ranging from high to low morale, based on the seven dimensions of climate.

Accepted Answer

A) True 
 B)False

Question 14

Identifying possible resistance to the change is the first step in Lussier change model.

Accepted Answer

A) True 
 B)False

One of the purposes of college is to train and develop students for future careers. How would you rate your overall college education?

_____ is the process of developing the necessary skills to perform the present job.

Evaluative objectives are used as the basis of administrative decisions to reward or punish past performance.

Culture is learned through observing and interacting with employees, events, and training.

List six methods of overcoming resistance to change.

Give one or more examples of a type of change you experienced in an organization. (Identify it as task change, structural change, technological change, or people change.)

"The supervisor and my team members are very supportive and encourage participation in all tasks." Which of the following is associated with this statement?

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Development is the process of developing the necessary technical skills of nonmanagers to perform the present job.

Describe the organizational culture at a firm for which you work or have worked. Does or did the organization strive to have a strong positive culture? If so, how?

What is organizational climate? What are its dimensions?

Morale is commonly measured on a continuum ranging from high to low morale, based on the seven dimensions of climate.

Identifying possible resistance to the change is the first step in Lussier change model.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters

Exam 12: Organizational Change and Culture

One of the purposes of college is to train and develop students for future careers. How would you rate your overall college education?

_____ is the process of developing the necessary skills to perform the present job.

Evaluative objectives are used as the basis of administrative decisions to reward or punish past performance.

Culture is learned through observing and interacting with employees, events, and training.

List six methods of overcoming resistance to change.

Give one or more examples of a type of change you experienced in an organization. (Identify it as task change, structural change, technological change, or people change.)

"The supervisor and my team members are very supportive and encourage participation in all tasks." Which of the following is associated with this statement?

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Development is the process of developing the necessary technical skills of nonmanagers to perform the present job.

Describe the organizational culture at a firm for which you work or have worked. Does or did the organization strive to have a strong positive culture? If so, how?

What is organizational climate? What are its dimensions?

Morale is commonly measured on a continuum ranging from high to low morale, based on the seven dimensions of climate.

Identifying possible resistance to the change is the first step in Lussier change model.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters