Question 1

What is organizational culture? Explain the two dimensions of an organization's culture.

Accepted Answer

Organizational culture consists of the s

Question 2

Describe a specific situation in which it would be appropriate to use the coaching model.

Accepted Answer

A specific situation in which it would b

Question 3

Describe a situation in which you were resistant to change. Identify the intensity, source, and focus. Using Exhibit 12.3, which box (by number and statement) describes your resistance?

Accepted Answer

One situation in which I was resistant t

Question 4

Which single technology change has had the largest effect on your behavior?

Accepted Answer

As an AI language model, I don't have pe

Question 5

_____ is the relatively enduring quality of the internal environment of the organization as perceived by its members.

Accepted Answer

A)  Organizational climate 
B)  Organizational culture 
C)  Organizational dynamics 
D)  Organizational development 
A)  Organizational climate 
B)  Organizational culture 
C)  Organizational dynamics 
D)  Organizational development

Question 6

"I can see a lot of improvement in your presentation skills." With which of the following steps of the training cycle is this statement best identified?

Accepted Answer

A)  Step 1: Conduct needs assessment 
B)  Step 2: Set objectives 
C)  Step 3: Conduct the training 
D)  Step 4: Measure and evaluate results 
A)  Step 1: Conduct needs assessment 
B)  Step 2: Set objectives 
C)  Step 3: Conduct the training 
D)  Step 4: Measure and evaluate results

Question 7

Which of the following is true of a strong culture organization?

Accepted Answer

A)  It does not enforce behavior. 
B)  It discourages employees from taking risks. 
C)  It has clear values that are shared to the extent of similar behavior. 
D)  It is a source of resistance and turmoil. 
A)  It does not enforce behavior. 
B)  It discourages employees from taking risks. 
C)  It has clear values that are shared to the extent of similar behavior. 
D)  It is a source of resistance and turmoil.

Question 8

A _____ organizational culture is a source of resistance and turmoil that hinders effective performance.

Accepted Answer

The answer of A _____ organizational culture is a source...

Question 9

Explain the Lussier change model.

Accepted Answer

The Lussier change model consists of fiv

Question 10

According to the change process, once people get over the initial shock and realize that change is going to be a reality, they accept the change.

Accepted Answer

A) True 
 B)False

Question 11

Diana has noticed that her production team members are not as efficient as the other teams. The team has been under pressure lately for delayed deliveries. On the other hand, the team has managed to increase the quality of the product. Which of the following OD techniques is the most appropriate technique for problem solving?

Accepted Answer

A)  Survey feedback 
B)  Team building 
C)  Force field analysis 
D)  Performance appraisal 
A)  Survey feedback 
B)  Team building 
C)  Force field analysis 
D)  Performance appraisal

Question 12

Describe the morale at the organization.

Accepted Answer

As an AI, I don't have direct insight in

Question 13

Which of the following dimensions of organizational climate refers to the degree of control over one's own job?

Accepted Answer

A)  Support 
B)  Structure 
C)  Responsibility 
D)  Risk 
A)  Support 
B)  Structure 
C)  Responsibility 
D)  Risk

Question 14

Which of the following is the final step in Lussier's change model?

Accepted Answer

A)  Controlling the change 
B)  Identifying possible resistance to the change 
C)  Implementing the change 
D)  Planning the change 
A)  Controlling the change 
B)  Identifying possible resistance to the change 
C)  Implementing the change 
D)  Planning the change

Question 15

Culture is employees' perception of the atmosphere of the internal environment.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined?

Accepted Answer

A)  Coach employees 
B)  Conduct informal performance appraisals 
C)  Develop standards and measurement methods 
D)  Prepare for the formal performance appraisal interviews 
A)  Coach employees 
B)  Conduct informal performance appraisals 
C)  Develop standards and measurement methods 
D)  Prepare for the formal performance appraisal interviews

Question 17

A professor's job is to facilitate student learning, evaluate student performance, and assign grades. Do you believe your learning performance is evaluated effectively? How could it be improved?

Accepted Answer

As a student, I believe that my learning

Question 18

Which of the following is the first step in conducting a job instructional training (JIT)?

Accepted Answer

A)  Trainer presentation of the job 
B)  Trainee performance of the job 
C)  Preparation of the trainee 
D)  Follow-up 
A)  Trainer presentation of the job 
B)  Trainee performance of the job 
C)  Preparation of the trainee 
D)  Follow-up

Question 19

_____ is the simplification or reduction of human effort required to do a job.

Accepted Answer

The answer of _____ is the simplification or reduction of...

Question 20

Identify the cultural heroes, stories, slogans, symbols, and ceremonies for an organization you are or have been a member of.

Accepted Answer

As a member of the Boy Scouts of America

What is organizational culture? Explain the two dimensions of an organization's culture.

Describe a specific situation in which it would be appropriate to use the coaching model.

Describe a situation in which you were resistant to change. Identify the intensity, source, and focus. Using Exhibit 12.3, which box (by number and statement) describes your resistance?

Which single technology change has had the largest effect on your behavior?

_____ is the relatively enduring quality of the internal environment of the organization as perceived by its members.

"I can see a lot of improvement in your presentation skills." With which of the following steps of the training cycle is this statement best identified?

Which of the following is true of a strong culture organization?

A _____ organizational culture is a source of resistance and turmoil that hinders effective performance.

Explain the Lussier change model.

According to the change process, once people get over the initial shock and realize that change is going to be a reality, they accept the change.

Describe the morale at the organization.

Which of the following dimensions of organizational climate refers to the degree of control over one's own job?

Which of the following is the final step in Lussier's change model?

Culture is employees' perception of the atmosphere of the internal environment.

Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined?

A professor's job is to facilitate student learning, evaluate student performance, and assign grades. Do you believe your learning performance is evaluated effectively? How could it be improved?

Which of the following is the first step in conducting a job instructional training (JIT)?

_____ is the simplification or reduction of human effort required to do a job.

Identify the cultural heroes, stories, slogans, symbols, and ceremonies for an organization you are or have been a member of.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters

Exam 12: Organizational Change and Culture

What is organizational culture? Explain the two dimensions of an organization's culture.

Describe a specific situation in which it would be appropriate to use the coaching model.

Describe a situation in which you were resistant to change. Identify the intensity, source, and focus. Using Exhibit 12.3, which box (by number and statement) describes your resistance?

Which single technology change has had the largest effect on your behavior?

_____ is the relatively enduring quality of the internal environment of the organization as perceived by its members.

"I can see a lot of improvement in your presentation skills." With which of the following steps of the training cycle is this statement best identified?

Which of the following is true of a strong culture organization?

A _____ organizational culture is a source of resistance and turmoil that hinders effective performance.

Explain the Lussier change model.

According to the change process, once people get over the initial shock and realize that change is going to be a reality, they accept the change.

Describe the morale at the organization.

Which of the following dimensions of organizational climate refers to the degree of control over one's own job?

Which of the following is the final step in Lussier's change model?

Culture is employees' perception of the atmosphere of the internal environment.

Which of the following steps should one take in the performance appraisal process immediately after job responsibilities are determined?

A professor's job is to facilitate student learning, evaluate student performance, and assign grades. Do you believe your learning performance is evaluated effectively? How could it be improved?

Which of the following is the first step in conducting a job instructional training (JIT)?

_____ is the simplification or reduction of human effort required to do a job.

Identify the cultural heroes, stories, slogans, symbols, and ceremonies for an organization you are or have been a member of.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters