Exam 12: Organizational Change and Culture

"Kate has to learn French for her overseas assignment in three months." With which of the following steps of the training cycle is this statement best identified?

Do your professors use consistent standards in terms of the work they require in their courses and the performance appraisal grades they give? Or do some professors require more work than others? Do some give lots of As while others give lots of lower grades? Is this diversity in work requirements and performance appraisal positive or negative? Why does it exist?

Give a specific example of when a change model would be helpful to a specific manager.

Confronting people by persuading them that their facts, beliefs, and values are wrong is one of the major methods to overcome resistance to change.

"Mark has been invited to attend his company's annual dinner for outstanding performers." Which of the following is associated with this statement?

_____ is the process of developing the necessary skills to perform the present job.

"This is how you operate the machine." With which of the following steps of the training cycle is this statement best identified?

_____ is the process of developing the ability to perform both present and future jobs.

Of the four reasons people resist change, which one do you think is the most common?

_____ is a state of mind based on employees' attitudes and satisfaction with the organization.

Describe the performance standards for a job you hold or have held. How would you improve them?

"In our organization, managers and employees work together to improve performance. We like to involve employees in setting goals and objectives." Which of the following OD techniques is being implemented in this situation?

Organizations with clear values that are shared to the extent of similar behavior have _____ cultures.

In which of the following steps of Lewin's change model do employees learn the new desirable behavior, values, and attitudes?

What are the sources of resistance to change? List the major focuses of resistance.

Can a multinational company have one organizational culture, or does it need to have different cultures based on its business unit in each country?

What are the steps involved in coaching? Explain.

Force field analysis is particularly useful for group problem solving.

Employees who participate in developing changes are more committed to them than employees who have changes assigned to them.

The integration of both people and technology is known as creating a _____.