Exam 9: Ethical Power, Politics, and Etiquette

The open-door policy is the practice of sharing workspace and equipment.

_____ power and politics includes behavior that benefits the individual and hurts the organization.

Dennis was able to get a job immediately after he got laid off by his previous employer, thanks to his colleague, Tom. Dennis is very grateful to Tom for helping him. Whenever Tom asks for help with some work, Dennis willingly obliges. Which of the following kinds of power does Tom possess?

Introducing people using proper etiquette includes presenting the lower-ranking person to the higher-ranking person, stating the higher-ranking person's name first.

"Denise and I always take our coffee to our desks." Which of the following parties is represented in this statement?

Give an example of ethical and unethical politics, preferably from an organization for which you work or have worked. Describe the behavior and the consequences for all parties involved.

Helen is working on a project that needs technical knowledge of automobiles. Her friend Brad is an automobile engineer but works for another company. Which of the following influencing tactics is most appropriate for Helen to use?

Neil needs to take a week-long leave to appear for his degree examinations. Which of the following influencing tactics can he use to make the request?

The _____ tactic attempts to arouse people's enthusiasm through internalization to meet the objective.

When one first meets people, one should address them by their first names.

In a management position, use positive _____ with incentives such as praise, recognition, pay raises, and promotions to ensure compliance.

Expert power is essential to people who have to work with people from other departments and organizations.

Explain the steps to handling customer complaints.

Explain the four steps of reading people.

Which of the following should be followed when developing personal appeals?

A person using _____ power relies on personality and the relationship to gain compliance.

_____ involves creating obligations and debts, developing alliances, and using them to accomplish objectives.

Sam, a supervisor, needs an extra pair of hands to complete an urgent task. George, in accounts, has worked as part of his team before and knows the job. However, George is a moody man and always has his hands full. Which of the following influencing tactics can Sam use to persuade George?

"Joe, the team leaders' meeting is scheduled for five in the evening." Which of the following parties is being addressed in this statement?

_____ is the process of developing relationship alliances with key people for the purpose of politicking.