Question 1

Which of the following is proper etiquette when introducing people?

Accepted Answer

A)  Presenting the higher-ranking person to the lower-ranking person 
B)  Stating the higher-ranking person's name first 
C)  Presenting the person to the group 
D)  Stating the lower-ranking person's name first 
A)  Presenting the higher-ranking person to the lower-ranking person 
B)  Stating the higher-ranking person's name first 
C)  Presenting the person to the group 
D)  Stating the lower-ranking person's name first

Question 2

Assume you are hired for or promoted to a management position. Will you develop a relationship with your employees based on friendship? Describe the relationship you plan to develop.

Accepted Answer

As a manager, I believe it is important

Question 3

An open-door policy is working from off the business premises, usually at home and on the road.

Accepted Answer

A) True 
 B)False

Question 4

Describe the different bases of power.

Accepted Answer

The different bases of power are:
• Coer

Question 5

"One of the employees has reported drunk to work." Which of the following bases of power is most appropriate for the manager to use in this situation?

Accepted Answer

A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power 
A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power

Question 6

Dillon's team comprises a lot of talented individuals, yet they have not performed well. Dillon wants his team to know that they can be the best. Which of the following influencing tactics is most appropriate for Dillon to use in this situation?

Accepted Answer

A)  Inspirational appeal 
B)  Legitimization 
C)  Ingratiation 
D)  Personal appeal 
A)  Inspirational appeal 
B)  Legitimization 
C)  Ingratiation 
D)  Personal appeal

Question 7

If one has done something that makes his boss look bad, which of the following should he do to reestablish good working relationship?

Accepted Answer

A)  State how hard one has worked 
B)  Cover up your mistakes 
C)  Admit shortcomings and apologize 
D)  Become defensive of one's mistakes 
A)  State how hard one has worked 
B)  Cover up your mistakes 
C)  Admit shortcomings and apologize 
D)  Become defensive of one's mistakes

Question 8

Of the 10 political behaviors in Self-Assessment Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.

Accepted Answer

The two political behaviors that require

Question 9

When someone tries to influence you, which influencing tactic works best and why? Why doesn't this same tactic work best for everyone?

Accepted Answer

When someone tries to influence me, the

Question 10

_____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way.

Accepted Answer

A)  Projection 
B)  Manipulation 
C)  Coercion 
D)  Persuasion 
A)  Projection 
B)  Manipulation 
C)  Coercion 
D)  Persuasion

Question 11

"Julia has performed very well this month and her work is constantly improving." Which of the following power bases would be most appropriate in this situation?

Accepted Answer

A)  Reward 
B)  Connection 
C)  Referent 
D)  Coercive 
A)  Reward 
B)  Connection 
C)  Referent 
D)  Coercive

Question 12

The use of _____ involves threats and/or punishment to influence compliance.

Accepted Answer

A)  connection power 
B)  referent power 
C)  coercive power 
D)  legitimate Power 
A)  connection power 
B)  referent power 
C)  coercive power 
D)  legitimate Power

Question 13

Horizontal politics are your relations with your managers and with other senior members of the organization.

Accepted Answer

A) True 
 B)False

Question 14

"I have to file the report and send it to accounts." Which of the following parties has been mentioned in the statement?

Accepted Answer

A)  Subordinates 
B)  Superiors 
C)  Other departments 
D)  Peers 
A)  Subordinates 
B)  Superiors 
C)  Other departments 
D)  Peers

Question 15

_____ is a person's ability to influence others to do something they would not otherwise do.

Accepted Answer

A)  Politics 
B)  Power 
C)  Distinction 
D)  Acumen 
A)  Politics 
B)  Power 
C)  Distinction 
D)  Acumen

Question 16

One does not have to take power away from others to increase one's power base.

Accepted Answer

A) True 
 B)False

Question 17

Being the first one to bring up salary and benefits is job interview etiquette.

Accepted Answer

A) True 
 B)False

Question 18

Reciprocity involves creating obligations and debts, developing alliances, and using them to accomplish objectives.

Accepted Answer

A) True 
 B)False

Question 19

Power is a person's ability to influence others to do something they would not otherwise do.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following involves creating obligations and debts, developing alliances, and using them to accomplish ongoing objectives?

Accepted Answer

A)  Reciprocity 
B)  Networking 
C)  Coalition building 
D)  Ingratiation 
A)  Reciprocity 
B)  Networking 
C)  Coalition building 
D)  Ingratiation

Which of the following is proper etiquette when introducing people?

Assume you are hired for or promoted to a management position. Will you develop a relationship with your employees based on friendship? Describe the relationship you plan to develop.

An open-door policy is working from off the business premises, usually at home and on the road.

Describe the different bases of power.

"One of the employees has reported drunk to work." Which of the following bases of power is most appropriate for the manager to use in this situation?

Dillon's team comprises a lot of talented individuals, yet they have not performed well. Dillon wants his team to know that they can be the best. Which of the following influencing tactics is most appropriate for Dillon to use in this situation?

If one has done something that makes his boss look bad, which of the following should he do to reestablish good working relationship?

Of the 10 political behaviors in Self-Assessment Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.

When someone tries to influence you, which influencing tactic works best and why? Why doesn't this same tactic work best for everyone?

_____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way.

"Julia has performed very well this month and her work is constantly improving." Which of the following power bases would be most appropriate in this situation?

The use of _____ involves threats and/or punishment to influence compliance.

Horizontal politics are your relations with your managers and with other senior members of the organization.

"I have to file the report and send it to accounts." Which of the following parties has been mentioned in the statement?

_____ is a person's ability to influence others to do something they would not otherwise do.

One does not have to take power away from others to increase one's power base.

Being the first one to bring up salary and benefits is job interview etiquette.

Reciprocity involves creating obligations and debts, developing alliances, and using them to accomplish objectives.

Power is a person's ability to influence others to do something they would not otherwise do.

Which of the following involves creating obligations and debts, developing alliances, and using them to accomplish ongoing objectives?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

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Exam 9: Ethical Power, Politics, and Etiquette

Which of the following is proper etiquette when introducing people?

Assume you are hired for or promoted to a management position. Will you develop a relationship with your employees based on friendship? Describe the relationship you plan to develop.

An open-door policy is working from off the business premises, usually at home and on the road.

Describe the different bases of power.

"One of the employees has reported drunk to work." Which of the following bases of power is most appropriate for the manager to use in this situation?

Dillon's team comprises a lot of talented individuals, yet they have not performed well. Dillon wants his team to know that they can be the best. Which of the following influencing tactics is most appropriate for Dillon to use in this situation?

If one has done something that makes his boss look bad, which of the following should he do to reestablish good working relationship?

Of the 10 political behaviors in Self-Assessment Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.

When someone tries to influence you, which influencing tactic works best and why? Why doesn't this same tactic work best for everyone?

_____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way.

"Julia has performed very well this month and her work is constantly improving." Which of the following power bases would be most appropriate in this situation?

The use of _____ involves threats and/or punishment to influence compliance.

Horizontal politics are your relations with your managers and with other senior members of the organization.

"I have to file the report and send it to accounts." Which of the following parties has been mentioned in the statement?

_____ is a person's ability to influence others to do something they would not otherwise do.

One does not have to take power away from others to increase one's power base.

Being the first one to bring up salary and benefits is job interview etiquette.

Reciprocity involves creating obligations and debts, developing alliances, and using them to accomplish objectives.

Power is a person's ability to influence others to do something they would not otherwise do.

Which of the following involves creating obligations and debts, developing alliances, and using them to accomplish ongoing objectives?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters