Question 1

"Brandon works out at the gym with the boss." Which of the following types of politics does the statement represent?

Accepted Answer

A)  Administrative 
B)  Ethical 
C)  Comparative 
D)  Unethical 
A)  Administrative 
B)  Ethical 
C)  Comparative 
D)  Unethical

Question 2

With the personal appeal tactic, you are friendly and give praise to get the person in a good mood before making your request.

Accepted Answer

A) True 
 B)False

Question 3

Hoteling is the sharing of workspace and equipment.

Accepted Answer

A) True 
 B)False

Question 4

The _____ tactic includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective.

Accepted Answer

The answer of The _____ tactic includes logical arguments with...

Question 5

Explain the common expectations of bosses.

Accepted Answer

Some of the common expectations are:
• L

Question 6

Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.

Accepted Answer

A) True 
 B)False

Question 7

One's management ability is inversely proportional to the amount of time one's door is open, both literally and figuratively.

Accepted Answer

A) True 
 B)False

Question 8

"Mr. Hyde has assigned the Berkshire project to my team." Which of the following power bases has Mr. Hyde used in this situation?

Accepted Answer

A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power 
A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power

Question 9

_____ is working from off the business premises.

Accepted Answer

A)  Social networking 
B)  Outsourcing 
C)  Transmuting 
D)  Telecommuting 
A)  Social networking 
B)  Outsourcing 
C)  Transmuting 
D)  Telecommuting

Question 10

Describe ways of increasing different power bases.

Accepted Answer

One can increase different power bases i

Question 11

Which of the following is the first step in handling customer complaints?

Accepted Answer

A)  Ask the customer to recommend a solution and agree on a solution 
B)  Prevent future complaints and follow up 
C)  Implement the solution quickly 
D)  Paraphrase the complaint and apologize 
A)  Ask the customer to recommend a solution and agree on a solution 
B)  Prevent future complaints and follow up 
C)  Implement the solution quickly 
D)  Paraphrase the complaint and apologize

Question 12

The use of _____ power is particularly appropriate for people with weak, or no, position power.

Accepted Answer

A)  connection 
B)  referent 
C)  legitimate 
D)  coercive 
A)  connection 
B)  referent 
C)  legitimate 
D)  coercive

Question 13

Staying away from routine tasks in favor of more complex, hard-to-evaluate tasks is a way of increasing expert power.

Accepted Answer

A) True 
 B)False

Question 14

Review the list of etiquette tips. Which three tips that you don't use often now might help you in the future? How will you change your etiquette?

Accepted Answer

After reviewing the list of etiquette ti

Question 15

Most day-to-day business interactions are based on _____ power.

Accepted Answer

A)  coercive 
B)  connection 
C)  referent 
D)  legitimate 
A)  coercive 
B)  connection 
C)  referent 
D)  legitimate

Question 16

The use of _____ power is appropriate when asking people to do something that is within the scope of their jobs.

Accepted Answer

A)  connection 
B)  reward 
C)  legitimate 
D)  coercive 
A)  connection 
B)  reward 
C)  legitimate 
D)  coercive

Question 17

Describe your relationship with your current or past boss. Did you meet the five common expectations of bosses? How can you improve your relationship with your current and/or future boss?

Accepted Answer

My relationship with my current and past

Question 18

"Kenneth has joined a club where he hopes to get acquainted with many top executives from various companies who are also members." Which of the following bases of power is Kenneth trying to improve?

Accepted Answer

A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power 
A)  Coercive Power 
B)  Connection Power 
C)  Reward Power 
D)  Legitimate Power

Question 19

The relationship between a manager and an employee cannot be one of real friendship.

Accepted Answer

A) True 
 B)False

Question 20

In using the ingratiation tactic, one must:

Accepted Answer

A)  do the other person a favor first and then make the request. 
B)  offer compliments first and then make the request. 
C)  apologize for taking his time before making the request. 
D)  make the request first and then offer compliments. 
A)  do the other person a favor first and then make the request. 
B)  offer compliments first and then make the request. 
C)  apologize for taking his time before making the request. 
D)  make the request first and then offer compliments.

"Brandon works out at the gym with the boss." Which of the following types of politics does the statement represent?

With the personal appeal tactic, you are friendly and give praise to get the person in a good mood before making your request.

Hoteling is the sharing of workspace and equipment.

The _____ tactic includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective.

Explain the common expectations of bosses.

Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.

One's management ability is inversely proportional to the amount of time one's door is open, both literally and figuratively.

"Mr. Hyde has assigned the Berkshire project to my team." Which of the following power bases has Mr. Hyde used in this situation?

_____ is working from off the business premises.

Describe ways of increasing different power bases.

Which of the following is the first step in handling customer complaints?

The use of _____ power is particularly appropriate for people with weak, or no, position power.

Staying away from routine tasks in favor of more complex, hard-to-evaluate tasks is a way of increasing expert power.

Review the list of etiquette tips. Which three tips that you don't use often now might help you in the future? How will you change your etiquette?

Most day-to-day business interactions are based on _____ power.

The use of _____ power is appropriate when asking people to do something that is within the scope of their jobs.

Describe your relationship with your current or past boss. Did you meet the five common expectations of bosses? How can you improve your relationship with your current and/or future boss?

"Kenneth has joined a club where he hopes to get acquainted with many top executives from various companies who are also members." Which of the following bases of power is Kenneth trying to improve?

The relationship between a manager and an employee cannot be one of real friendship.

In using the ingratiation tactic, one must:

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

Exam 9: Ethical Power, Politics, and Etiquette

"Brandon works out at the gym with the boss." Which of the following types of politics does the statement represent?

With the personal appeal tactic, you are friendly and give praise to get the person in a good mood before making your request.

Hoteling is the sharing of workspace and equipment.

The _____ tactic includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective.

Explain the common expectations of bosses.

Reciprocity is primarily used to achieve a specific objective, whereas coalitions are developed for achieving ongoing objectives.

One's management ability is inversely proportional to the amount of time one's door is open, both literally and figuratively.

"Mr. Hyde has assigned the Berkshire project to my team." Which of the following power bases has Mr. Hyde used in this situation?

_____ is working from off the business premises.

Describe ways of increasing different power bases.

Which of the following is the first step in handling customer complaints?

The use of _____ power is particularly appropriate for people with weak, or no, position power.

Staying away from routine tasks in favor of more complex, hard-to-evaluate tasks is a way of increasing expert power.

Review the list of etiquette tips. Which three tips that you don't use often now might help you in the future? How will you change your etiquette?

Most day-to-day business interactions are based on _____ power.

The use of _____ power is appropriate when asking people to do something that is within the scope of their jobs.

Describe your relationship with your current or past boss. Did you meet the five common expectations of bosses? How can you improve your relationship with your current and/or future boss?

"Kenneth has joined a club where he hopes to get acquainted with many top executives from various companies who are also members." Which of the following bases of power is Kenneth trying to improve?

The relationship between a manager and an employee cannot be one of real friendship.

In using the ingratiation tactic, one must:

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters