Question 1

Which of the following preemployment inquiries is discriminatory?

Accepted Answer

A)  Maiden name or whether the person has changed his or her name 
B)  If the candidate is between specific age groups, 21 to 70, to meet job specifications 
C)  To list languages the candidate speaks and/or writes fluently 
D)  Current residence and length of residence 
A)  Maiden name or whether the person has changed his or her name 
B)  If the candidate is between specific age groups, 21 to 70, to meet job specifications 
C)  To list languages the candidate speaks and/or writes fluently 
D)  Current residence and length of residence A

Question 2

Do you agree that people who work together can date? How might dating lead to sexual harassment? Should organizations have policies about employee dating? If they have policies, what should the policies include?

Accepted Answer

Yes, I agree that people who work together can date. However, dating in the workplace can lead to potential issues, including sexual harassment. When two employees are in a romantic relationship, it can create a power imbalance, especially if one person is in a position of authority over the other. This can lead to situations where one person feels pressured to engage in a romantic or sexual relationship in order to advance their career or avoid negative consequences.

Organizations should have clear policies about employee dating to address these potential issues. These policies should include guidelines for disclosing romantic relationships between employees, especially if one person is in a position of authority over the other. They should also outline expectations for professional behavior in the workplace, regardless of personal relationships. Additionally, organizations should provide training and resources for employees to understand and report instances of sexual harassment or other inappropriate behavior.

Overall, while it is possible for people who work together to date, organizations should have policies in place to address potential issues and ensure a safe and respectful work environment for all employees.

Question 3

According to sociologists, women are equally committed to the organization as men. This statement is a(n) _____.

Accepted Answer

A)  fact 
B)  myth 
C)  overstatement 
D)  stereotype 
A)  fact 
B)  myth 
C)  overstatement 
D)  stereotype A

Question 4

_____ is an idea or opinion formed beforehand of a person or situation based on attitudes.

Accepted Answer

A)  Intolerance 
B)  Prejudice 
C)  Repugnance 
D)  Antipathy 
A)  Intolerance 
B)  Prejudice 
C)  Repugnance 
D)  Antipathy

Question 5

_____ is the effects of work and family on one another that generate similarities between the two domains.

Accepted Answer

Work-famil

Question 6

"Women workers and managers are as effective and dedicated as men." Which of the following is reflected from this statement?

Accepted Answer

A)  A fact 
B)  A fable 
C)  A myth 
D)  A delusion 
A)  A fact 
B)  A fable 
C)  A myth 
D)  A delusion

Question 7

You are a manager in a retail store. The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period. Employees are not to take breaks until told to do so by you. During the recent holiday season, you have not been giving employees their breaks. Donald comes to you and says, "Why do I have to work such long hours without a break? It's not fair. Yesterday I worked for five hours without a break." Which of the following steps of the complaint model should you take first?

Accepted Answer

A)  Schedule time to get all the facts. 
B)  Make a decision to get someone else to do it. 
C)  Develop a plan. 
D)  Paraphrase the complaint. 
A)  Schedule time to get all the facts. 
B)  Make a decision to get someone else to do it. 
C)  Develop a plan. 
D)  Paraphrase the complaint.

Question 8

_____ is a method of making up for prior discrimination in the workplace.

Accepted Answer

A)  Valuing diversity 
B)  Equal employment opportunity 
C)  Bona fide occupational qualification 
D)  Affirmative action 
A)  Valuing diversity 
B)  Equal employment opportunity 
C)  Bona fide occupational qualification 
D)  Affirmative action

Question 9

Which of the following is true about management in Europe?

Accepted Answer

A)  Has more technical than cultural aspects 
B)  Is organized more as a language than a set of techniques 
C)  Does not deal with value systems and religious backgrounds 
D)  Has a stronger work ethic than that in Japan 
A)  Has more technical than cultural aspects 
B)  Is organized more as a language than a set of techniques 
C)  Does not deal with value systems and religious backgrounds 
D)  Has a stronger work ethic than that in Japan

Question 10

To prejudge or stereotype a person or situation in and of itself is not harmful.

Accepted Answer

A) True 
 B)False

Question 11

You are a clergy person managing a religious organization. You have four part-time employees who answer the door and phone and who do odd jobs in between for a few hours every day. These employees are paid minimum wages which have been increased recently. The increased cost is not yet in the budget, so you decide that you would cut back the number of hours employees work. You will actually save a little money this way. One of the workers, Fabio, comes to you and says, "Why do I get stuck losing more hours than the other three workers? I'm as good or better than any of the other workers, so why did I lose the most hours? It's not fair." You ask Fabio for a solution and take some time trying to figure out a solution. According to the complaint model, which of the following would be the next step?

Accepted Answer

A)  Develop and implement a plan. 
B)  Schedule time to get all the facts. 
C)  Measure and evaluate results. 
D)  Paraphrase the complaint. 
A)  Develop and implement a plan. 
B)  Schedule time to get all the facts. 
C)  Measure and evaluate results. 
D)  Paraphrase the complaint.

Question 12

Do we really need laws to get organizations to give equal opportunities to all? Should the current employment laws be changed? How?

Accepted Answer

Yes, we do need laws to ensure that orga

Question 13

Which of the following is the first step of the complaint model for handling employee complaints?

Accepted Answer

A)  Schedule time to get all the facts. 
B)  Have the complainer recommend a solution. 
C)  Listen to the complaint and paraphrase it. 
D)  Talk to the complainer and develop a plan. 
A)  Schedule time to get all the facts. 
B)  Have the complainer recommend a solution. 
C)  Listen to the complaint and paraphrase it. 
D)  Talk to the complainer and develop a plan.

Question 14

Should religious people be given breaks and a special place to pray during their work time?

Accepted Answer

The question of whether religious people

Question 15

You are a manager in the frozen foods department in a supermarket. Every two weeks the frozen foods cases must be cleaned. This requires taking all the food out and washing the cases. You have three employees. However, since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases almost every two weeks? It's not fair that I have to clean the cases more often than the other two employees. This is not an equitable situation, so I'm complaining of unfair treatment." Which of the following steps of the complaint model should you take immediately after listening to Chris?

Accepted Answer

A)  Schedule time to get all the facts. 
B)  Make a decision to get someone else to do it. 
C)  Have the complainer recommend a solution. 
D)  Develop and implement a plan. 
A)  Schedule time to get all the facts. 
B)  Make a decision to get someone else to do it. 
C)  Have the complainer recommend a solution. 
D)  Develop and implement a plan.

Question 16

Employees who witness sexual harassment on the job can sue even if they are not victims.

Accepted Answer

A) True 
 B)False

Question 17

A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle the complaint?

Accepted Answer

A)  Agree that it should not have happened. 
B)  Admit you made a mistake. 
C)  Tell the customer what you are going to do about it. 
D)  Ask the customer to recommend a solution. 
A)  Agree that it should not have happened. 
B)  Admit you made a mistake. 
C)  Tell the customer what you are going to do about it. 
D)  Ask the customer to recommend a solution.

Question 18

What is a bona fide occupational qualification and what are affirmative action programs? State the major rules of thumb to follow when asking questions during interviews.

Accepted Answer

A bona fide occupational qualification (

Question 19

To help overcome prejudice and discrimination, organizations train their employees to value employee differences to help ensure high-quality relationships.

Accepted Answer

A) True 
 B)False

Question 20

Employee assistance programs are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Accepted Answer

A) True 
 B)False

Which of the following preemployment inquiries is discriminatory?

Do you agree that people who work together can date? How might dating lead to sexual harassment? Should organizations have policies about employee dating? If they have policies, what should the policies include?

According to sociologists, women are equally committed to the organization as men. This statement is a(n) _____.

_____ is an idea or opinion formed beforehand of a person or situation based on attitudes.

_____ is the effects of work and family on one another that generate similarities between the two domains.

"Women workers and managers are as effective and dedicated as men." Which of the following is reflected from this statement?

_____ is a method of making up for prior discrimination in the workplace.

Which of the following is true about management in Europe?

To prejudge or stereotype a person or situation in and of itself is not harmful.

Do we really need laws to get organizations to give equal opportunities to all? Should the current employment laws be changed? How?

Which of the following is the first step of the complaint model for handling employee complaints?

Should religious people be given breaks and a special place to pray during their work time?

Employees who witness sexual harassment on the job can sue even if they are not victims.

A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle the complaint?

What is a bona fide occupational qualification and what are affirmative action programs? State the major rules of thumb to follow when asking questions during interviews.

To help overcome prejudice and discrimination, organizations train their employees to value employee differences to help ensure high-quality relationships.

Employee assistance programs are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Filters

Exam 13: Valuing Diversity Globally

Which of the following preemployment inquiries is discriminatory?

Do you agree that people who work together can date? How might dating lead to sexual harassment? Should organizations have policies about employee dating? If they have policies, what should the policies include?

According to sociologists, women are equally committed to the organization as men. This statement is a(n) _____.

_____ is an idea or opinion formed beforehand of a person or situation based on attitudes.

_____ is the effects of work and family on one another that generate similarities between the two domains.

"Women workers and managers are as effective and dedicated as men." Which of the following is reflected from this statement?

_____ is a method of making up for prior discrimination in the workplace.

Which of the following is true about management in Europe?

To prejudge or stereotype a person or situation in and of itself is not harmful.

Do we really need laws to get organizations to give equal opportunities to all? Should the current employment laws be changed? How?

Which of the following is the first step of the complaint model for handling employee complaints?

Should religious people be given breaks and a special place to pray during their work time?

Employees who witness sexual harassment on the job can sue even if they are not victims.

A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle the complaint?

What is a bona fide occupational qualification and what are affirmative action programs? State the major rules of thumb to follow when asking questions during interviews.

To help overcome prejudice and discrimination, organizations train their employees to value employee differences to help ensure high-quality relationships.

Employee assistance programs are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Filters