Question 1

_____ are work-life welfare packages that let an employee choose the package that best suits him/her.

Accepted Answer

A)  Life packages 
B)  Welfare inducements 
C)  Prime perks 
D)  Cafeteria benefits 
A)  Life packages 
B)  Welfare inducements 
C)  Prime perks 
D)  Cafeteria benefits

Question 2

"The boss didn't hire Daniel because he is an African-American." Which of the following does this statement reflect?

Accepted Answer

A)  Fact 
B)  Favoritism 
C)  Prejudice 
D)  Discrimination 
A)  Fact 
B)  Favoritism 
C)  Prejudice 
D)  Discrimination

Question 3

What are your views on dating coworkers? Have you dated coworkers, or will you date coworkers in the future?

Accepted Answer

My views on dating coworkers are that it

Question 4

Clearly, women and minorities were held back from employment opportunities in the past. So shouldn't we give them special consideration today (like giving them jobs when they are qualified even though there are better qualified white males)? Should we be increasing or decreasing affirmative action programs?

Accepted Answer

The issue of affirmative action is a com

Question 5

_____ are people who live and work in a country other than their native country.

Accepted Answer

A)  Immigrants 
B)  Expatriates 
C)  Passive citizens 
D)  Domiciles 
A)  Immigrants 
B)  Expatriates 
C)  Passive citizens 
D)  Domiciles

Question 6

Which of the following work-life benefit programs offer(s) professional counseling for personal, family, and/or substance abuse problems?

Accepted Answer

A)  Employee assistance programs 
B)  Wellness programs 
C)  Work-life balance classes 
D)  Telecommuting 
A)  Employee assistance programs 
B)  Wellness programs 
C)  Work-life balance classes 
D)  Telecommuting

Question 7

_____ are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Accepted Answer

A)  Affirmative action programs 
B)  General reservations 
C)  Special interventions 
D)  Vocational rehabilitation endeavors 
A)  Affirmative action programs 
B)  General reservations 
C)  Special interventions 
D)  Vocational rehabilitation endeavors

Question 8

Sexism is any unwelcomed behavior of a sexual nature.

Accepted Answer

A) True 
 B)False

Question 9

_____ is information that does not relate to a bona fide occupational qualification for the job.

Accepted Answer

Prohibited

Question 10

During interviews it is illegal to ask a person's maiden name or whether the person has changed his or her name.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is the last step in handling a customer complaint?

Accepted Answer

A)  Take the action to make it up to the customer. 
B)  Agree that the mistake should not have happened. 
C)  Tell the customer what you are going to do about it. 
D)  Take precautions to prevent the mistake in the future. 
A)  Take the action to make it up to the customer. 
B)  Agree that the mistake should not have happened. 
C)  Tell the customer what you are going to do about it. 
D)  Take precautions to prevent the mistake in the future.

Question 12

Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?

Accepted Answer

While it is true that the global economy

Question 13

A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a non-discriminatory preemployment inquiry?

Accepted Answer

A)  For a reference from a religious leader 
B)  Religious preferences, affiliations, or denominations. 
C)  To state marital status 
D)  To list membership in job-related organizations, such as unions 
A)  For a reference from a religious leader 
B)  Religious preferences, affiliations, or denominations. 
C)  To state marital status 
D)  To list membership in job-related organizations, such as unions

_____ are work-life welfare packages that let an employee choose the package that best suits him/her.

"The boss didn't hire Daniel because he is an African-American." Which of the following does this statement reflect?

What are your views on dating coworkers? Have you dated coworkers, or will you date coworkers in the future?

_____ are people who live and work in a country other than their native country.

Which of the following work-life benefit programs offer(s) professional counseling for personal, family, and/or substance abuse problems?

_____ are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Sexism is any unwelcomed behavior of a sexual nature.

_____ is information that does not relate to a bona fide occupational qualification for the job.

During interviews it is illegal to ask a person's maiden name or whether the person has changed his or her name.

Which of the following is the last step in handling a customer complaint?

Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?

A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.

Which of the following is a non-discriminatory preemployment inquiry?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Filters

Exam 13: Valuing Diversity Globally

_____ are work-life welfare packages that let an employee choose the package that best suits him/her.

"The boss didn't hire Daniel because he is an African-American." Which of the following does this statement reflect?

What are your views on dating coworkers? Have you dated coworkers, or will you date coworkers in the future?

_____ are people who live and work in a country other than their native country.

Which of the following work-life benefit programs offer(s) professional counseling for personal, family, and/or substance abuse problems?

_____ are planned, special efforts to recruit, hire, and promote women and members of minority groups.

Sexism is any unwelcomed behavior of a sexual nature.

_____ is information that does not relate to a bona fide occupational qualification for the job.

During interviews it is illegal to ask a person's maiden name or whether the person has changed his or her name.

Which of the following is the last step in handling a customer complaint?

Consider the statement, "With the global economy, people around the world are becoming more and more alike, so why be concerned about diversity?" Do you agree? Should organizations conduct diversity training?

A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.

Which of the following is a non-discriminatory preemployment inquiry?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Filters