A Customer Has Complained That the Cashier Has Made a Mistake

A customer has complained that the cashier has made a mistake and charged her more than what she owed. As a manager, which of the following steps would you take first to handle the complaint?

A) Agree that it should not have happened.
B) Admit you made a mistake.
C) Tell the customer what you are going to do about it.
D) Ask the customer to recommend a solution.

Correct Answer:

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