Question 1

_____ is the ongoing process of evaluating an employee's execution of a job.

Accepted Answer

A)  Employee survey 
B)  Job evaluation 
C)  Integrated audit 
D)  Performance appraisal 
A)  Employee survey 
B)  Job evaluation 
C)  Integrated audit 
D)  Performance appraisal

Question 2

A(n) _____ is the person responsible for the organizational development program.

Accepted Answer

A)  active agent 
B)  change agent 
C)  reagent 
D)  program agent 
A)  active agent 
B)  change agent 
C)  reagent 
D)  program agent

Question 3

Explain the stages in the change process.

Accepted Answer

Most people go through four distinct sta

Question 4

Refreezing is the change process in which employees learn the new desirable behavior, values, and attitudes.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the first step of Lewin's change model?

Accepted Answer

A)  Unfreezing 
B)  Moving 
C)  Refreezing 
D)  Resisting 
A)  Unfreezing 
B)  Moving 
C)  Refreezing 
D)  Resisting

Question 6

Danny's team is well performing and promising. They are well coordinated and are good at problem solving. Which of the following team-building agendas should they take up to review the team's methods of operation?

Accepted Answer

A)  Climate building 
B)  Closure 
C)  Process and structure evaluation 
D)  Problem solving 
A)  Climate building 
B)  Closure 
C)  Process and structure evaluation 
D)  Problem solving

Question 7

Which of the following is the foremost step in the training cycle?

Accepted Answer

A)  Conduct needs assessment 
B)  Set objectives 
C)  Prepare for training 
D)  Plan the training methods 
A)  Conduct needs assessment 
B)  Set objectives 
C)  Prepare for training 
D)  Plan the training methods

Question 8

"Mr. Robinson will be in charge of the biology department from now on." Which of the following types of change does this represent?

Accepted Answer

A)  Technological change 
B)  People change 
C)  Demographic change 
D)  Structural change 
A)  Technological change 
B)  People change 
C)  Demographic change 
D)  Structural change

Question 9

_____ are formal systems for collecting, processing, and disseminating the information necessary to aid managers in decision making.

Accepted Answer

Management

Question 10

Which of the following is a method to overcome resistance to change?

Accepted Answer

A)  Direct Confrontation 
B)  Minimal advance notice 
C)  Use of power and ethical politics 
D)  Reduce employee involvement 
A)  Direct Confrontation 
B)  Minimal advance notice 
C)  Use of power and ethical politics 
D)  Reduce employee involvement

Question 11

_____ is the ongoing planned process of change used as a means of improving the organization's effectiveness in solving problems and achieving its objectives.

Accepted Answer

A)  Organizational development 
B)  Organizational culture 
C)  Organizational dynamics 
D)  Organizational climate 
A)  Organizational development 
B)  Organizational culture 
C)  Organizational dynamics 
D)  Organizational climate

Question 12

Describe the organizational climate at a firm for which you work or have worked, based on the seven dimensions of climate. Does or did the organization measure its climate? If so, how?

Accepted Answer

I worked at a firm where the organizatio

Question 13

Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee?

Accepted Answer

A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Praise the work being done 
A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Praise the work being done

Question 14

All organizations with clear values that are shared to the extent of similar behavior have weak cultures.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following ways would a blocker adopt to resist change?

Accepted Answer

A)  Accepts it's a good idea but doesn't do it 
B)  Would do it but in free time 
C)  Suggests someone else to do it 
D)  Wouldn't want to do it that way 
A)  Accepts it's a good idea but doesn't do it 
B)  Would do it but in free time 
C)  Suggests someone else to do it 
D)  Wouldn't want to do it that way

Question 16

"Anvil, the steel company changed its organization chart from hierarchical to flat." Which of the following types of change does this represent?

Accepted Answer

A)  Technological change 
B)  People change 
C)  Structural change 
D)  Task change 
A)  Technological change 
B)  People change 
C)  Structural change 
D)  Task change

Question 17

The term _____ describes performance levels in the areas of quantity, quality, time, and cost.

Accepted Answer

A)  demographics 
B)  standards 
C)  norms 
D)  symbols 
A)  demographics 
B)  standards 
C)  norms 
D)  symbols

Question 18

One of the reasons people resist change is because the prospect of learning something new itself produces anxiety.

Accepted Answer

A) True 
 B)False

Question 19

"I don't think I can do it better than Sandra." Which of the following resistance to change is best reflected from this statement?

Accepted Answer

A)  Facts about the work environment 
B)  Facts about self 
C)  Values pertaining to self 
D)  Beliefs about others 
A)  Facts about the work environment 
B)  Facts about self 
C)  Values pertaining to self 
D)  Beliefs about others

Question 20

Why do people resist change? Name the variables involved with resistance to change?

Accepted Answer

People resist change for a variety of re

_____ is the ongoing process of evaluating an employee's execution of a job.

A(n) _____ is the person responsible for the organizational development program.

Explain the stages in the change process.

Refreezing is the change process in which employees learn the new desirable behavior, values, and attitudes.

Which of the following is the first step of Lewin's change model?

Danny's team is well performing and promising. They are well coordinated and are good at problem solving. Which of the following team-building agendas should they take up to review the team's methods of operation?

Which of the following is the foremost step in the training cycle?

"Mr. Robinson will be in charge of the biology department from now on." Which of the following types of change does this represent?

_____ are formal systems for collecting, processing, and disseminating the information necessary to aid managers in decision making.

Which of the following is a method to overcome resistance to change?

_____ is the ongoing planned process of change used as a means of improving the organization's effectiveness in solving problems and achieving its objectives.

Describe the organizational climate at a firm for which you work or have worked, based on the seven dimensions of climate. Does or did the organization measure its climate? If so, how?

Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee?

All organizations with clear values that are shared to the extent of similar behavior have weak cultures.

Which of the following ways would a blocker adopt to resist change?

"Anvil, the steel company changed its organization chart from hierarchical to flat." Which of the following types of change does this represent?

The term _____ describes performance levels in the areas of quantity, quality, time, and cost.

One of the reasons people resist change is because the prospect of learning something new itself produces anxiety.

"I don't think I can do it better than Sandra." Which of the following resistance to change is best reflected from this statement?

Why do people resist change? Name the variables involved with resistance to change?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters

Exam 12: Organizational Change and Culture

_____ is the ongoing process of evaluating an employee's execution of a job.

A(n) _____ is the person responsible for the organizational development program.

Explain the stages in the change process.

Refreezing is the change process in which employees learn the new desirable behavior, values, and attitudes.

Which of the following is the first step of Lewin's change model?

Danny's team is well performing and promising. They are well coordinated and are good at problem solving. Which of the following team-building agendas should they take up to review the team's methods of operation?

Which of the following is the foremost step in the training cycle?

"Mr. Robinson will be in charge of the biology department from now on." Which of the following types of change does this represent?

_____ are formal systems for collecting, processing, and disseminating the information necessary to aid managers in decision making.

Which of the following is a method to overcome resistance to change?

_____ is the ongoing planned process of change used as a means of improving the organization's effectiveness in solving problems and achieving its objectives.

Describe the organizational climate at a firm for which you work or have worked, based on the seven dimensions of climate. Does or did the organization measure its climate? If so, how?

Which of the following steps of the coaching model should a manager take immediately after describing the current low performance of an employee?

All organizations with clear values that are shared to the extent of similar behavior have weak cultures.

Which of the following ways would a blocker adopt to resist change?

"Anvil, the steel company changed its organization chart from hierarchical to flat." Which of the following types of change does this represent?

The term _____ describes performance levels in the areas of quantity, quality, time, and cost.

One of the reasons people resist change is because the prospect of learning something new itself produces anxiety.

"I don't think I can do it better than Sandra." Which of the following resistance to change is best reflected from this statement?

Why do people resist change? Name the variables involved with resistance to change?

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters