Question 1

_____ is a dimension of organizational climate that refers to the degree of satisfaction with human relations.

Accepted Answer

The answer of _____ is a dimension of organizational climate...

Question 2

Describe your college's culture. Is it strong or weak? Are there any good slogans and/or symbols that help convey your college's culture? Give at least one new way (slogans/symbols, etc.) to promote your college's culture.

Accepted Answer

My college's culture is strong and vibra

Question 3

Organizational culture is learned primarily through seminars and manuals.

Accepted Answer

A) True 
 B)False

Question 4

Rufus works in an ice cream parlor. He knows that the tables should be cleaned up quickly after customers leave, so that the next customers do not have to sit at dirty tables. It's a busy night. Rufus' boss found dirty dishes on two of Chris's unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up. Chris urges Rufus to join him in the conversation as well. Which of the following steps of the coaching model should Rufus' boss take first?

Accepted Answer

A)  Refer to past feedback 
B)  Get a commitment to the change 
C)  Describe desired performance 
D)  Describe current performance 
A)  Refer to past feedback 
B)  Get a commitment to the change 
C)  Describe desired performance 
D)  Describe current performance

Question 5

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Accepted Answer

The answer of _____ is an OD technique that uses...

Question 6

Which of the following is a typical team-building agenda?

Accepted Answer

A)  Climate building 
B)  Performance appraisal 
C)  Estimate the current level of performance 
D)  Provide feedback to employees 
A)  Climate building 
B)  Performance appraisal 
C)  Estimate the current level of performance 
D)  Provide feedback to employees

Question 7

In which of the following steps of Lewin's change model does the desirable performance become the permanent way of doing things?

Accepted Answer

A)  Unfreezing 
B)  Refreezing 
C)  Moving 
D)  Freezing 
A)  Unfreezing 
B)  Refreezing 
C)  Moving 
D)  Freezing

Question 8

Describe an automation change in an organization, preferably one with which you have been associated.

Accepted Answer

One automation change that I have been a

Question 9

State how you were trained to perform a specific job. Explain how the training affected your job performance. How could training at this organization be used to increase performance?

Accepted Answer

I was trained to perform my specific job

Question 10

Which of the following is the first step of the coaching model?

Accepted Answer

A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Describe current performance 
A)  Refer to past feedback 
B)  Describe desired performance 
C)  Get a commitment to the change 
D)  Describe current performance

Question 11

The integration of both people and technology is known as creating a _____.

Accepted Answer

sociotechn

Question 12

"John will have to perform the additional work of proof reading with his regular filing job." Which of the following types of change does this represent?

Accepted Answer

A)  Task change 
B)  People change 
C)  Demographic change 
D)  Technological change 
A)  Task change 
B)  People change 
C)  Demographic change 
D)  Technological change

Question 13

Of the 11 methods for overcoming resistance to change, which one do you think is the best?

Accepted Answer

It is difficult to say which of the 11 m

Question 14

Organizational climate is the relatively enduring quality of the internal environment of the organization as perceived by its members.

Accepted Answer

A) True 
 B)False

Question 15

The integration of both people and technology is known as creating a sociotechnical system.

Accepted Answer

A) True 
 B)False

Question 16

"At the end of this session, you should be able to use the software to update your work." With which of the following steps of the training cycle is this statement best identified?

Accepted Answer

A)  Set objectives 
B)  Conduct needs assessment 
C)  Prepare for training 
D)  Measure and evaluate results 
A)  Set objectives 
B)  Conduct needs assessment 
C)  Prepare for training 
D)  Measure and evaluate results

Question 17

"I spent all day yesterday doing this job. It's not my turn today." Which of the following sources of resistance does this statement represent?

Accepted Answer

A)  Facts about the work environment 
B)  Beliefs about the work environment 
C)  Values pertaining to the work environment 
D)  Beliefs about self 
A)  Facts about the work environment 
B)  Beliefs about the work environment 
C)  Values pertaining to the work environment 
D)  Beliefs about self

Question 18

Using the seven dimensions of climate, describe your college's climate. Rate the morale of students as high or low, explaining your answer in detail.

Accepted Answer

My college's climate can be described as

Question 19

Automation refers to how the organization transforms inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 20

Describe the MIS at an organization, preferably one with which you have been associated. If you are not knowledgeable about the organization's MIS, talk with someone who is.

Accepted Answer

The Management Information System (MIS)

_____ is a dimension of organizational climate that refers to the degree of satisfaction with human relations.

Describe your college's culture. Is it strong or weak? Are there any good slogans and/or symbols that help convey your college's culture? Give at least one new way (slogans/symbols, etc.) to promote your college's culture.

Organizational culture is learned primarily through seminars and manuals.

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Which of the following is a typical team-building agenda?

In which of the following steps of Lewin's change model does the desirable performance become the permanent way of doing things?

Describe an automation change in an organization, preferably one with which you have been associated.

State how you were trained to perform a specific job. Explain how the training affected your job performance. How could training at this organization be used to increase performance?

Which of the following is the first step of the coaching model?

The integration of both people and technology is known as creating a _____.

"John will have to perform the additional work of proof reading with his regular filing job." Which of the following types of change does this represent?

Of the 11 methods for overcoming resistance to change, which one do you think is the best?

Organizational climate is the relatively enduring quality of the internal environment of the organization as perceived by its members.

The integration of both people and technology is known as creating a sociotechnical system.

"At the end of this session, you should be able to use the software to update your work." With which of the following steps of the training cycle is this statement best identified?

"I spent all day yesterday doing this job. It's not my turn today." Which of the following sources of resistance does this statement represent?

Using the seven dimensions of climate, describe your college's climate. Rate the morale of students as high or low, explaining your answer in detail.

Automation refers to how the organization transforms inputs into outputs.

Describe the MIS at an organization, preferably one with which you have been associated. If you are not knowledgeable about the organization's MIS, talk with someone who is.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters

Exam 12: Organizational Change and Culture

_____ is a dimension of organizational climate that refers to the degree of satisfaction with human relations.

Describe your college's culture. Is it strong or weak? Are there any good slogans and/or symbols that help convey your college's culture? Give at least one new way (slogans/symbols, etc.) to promote your college's culture.

Organizational culture is learned primarily through seminars and manuals.

_____ is an OD technique that uses a questionnaire to gather data that are used as the basis for change.

Which of the following is a typical team-building agenda?

In which of the following steps of Lewin's change model does the desirable performance become the permanent way of doing things?

Describe an automation change in an organization, preferably one with which you have been associated.

State how you were trained to perform a specific job. Explain how the training affected your job performance. How could training at this organization be used to increase performance?

Which of the following is the first step of the coaching model?

The integration of both people and technology is known as creating a _____.

"John will have to perform the additional work of proof reading with his regular filing job." Which of the following types of change does this represent?

Of the 11 methods for overcoming resistance to change, which one do you think is the best?

Organizational climate is the relatively enduring quality of the internal environment of the organization as perceived by its members.

The integration of both people and technology is known as creating a sociotechnical system.

"At the end of this session, you should be able to use the software to update your work." With which of the following steps of the training cycle is this statement best identified?

"I spent all day yesterday doing this job. It's not my turn today." Which of the following sources of resistance does this statement represent?

Using the seven dimensions of climate, describe your college's climate. Rate the morale of students as high or low, explaining your answer in detail.

Automation refers to how the organization transforms inputs into outputs.

Describe the MIS at an organization, preferably one with which you have been associated. If you are not knowledgeable about the organization's MIS, talk with someone who is.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Communications, Emotions, and Criticism

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Valuing Diversity Globally

Filters