Question 1

According to the employee-customer-profit-chain model:

Accepted Answer

A) employees believe it is in their best interest to remain with the organization. 
B) employees who are satisfied with their jobs are less likely to quit. 
C) higher customer satisfaction results in repeat business and higher profits for the organization. 
D) all of the above. 
E) both 'B' and 'C' 
A) employees believe it is in their best interest to remain with the organization. 
B) employees who are satisfied with their jobs are less likely to quit. 
C) higher customer satisfaction results in repeat business and higher profits for the organization. 
D) all of the above. 
E) both 'B' and 'C'

Question 2

People who are optimistic and confident are:

Accepted Answer

A) less likely to experience stress. 
B) more likely to experience job burnout. 
C) less likely to experience eustress. 
D) more likely to experience stress. 
E) are more likely to experience job burnout AND eustress. 
A) less likely to experience stress. 
B) more likely to experience job burnout. 
C) less likely to experience eustress. 
D) more likely to experience stress. 
E) are more likely to experience job burnout AND eustress.

Question 3

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B) In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D) Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E) Work attitudes can predict employee behaviour to some extent. 
A) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B) In some circumstances,our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D) Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E) Work attitudes can predict employee behaviour to some extent.

Question 4

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Accepted Answer

A) Attitudes 
B) Perceptions 
C) Behavioural intentions 
D) Emotions 
E) Most forms of organizational commitment 
A) Attitudes 
B) Perceptions 
C) Behavioural intentions 
D) Emotions 
E) Most forms of organizational commitment

Question 5

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A) Corporate leaders demonstrate increasing trust in employees. 
B) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D) The company's values are similar to the employee's personal values. 
E) All of the answers are correct. 
A) Corporate leaders demonstrate increasing trust in employees. 
B) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D) The company's values are similar to the employee's personal values. 
E) All of the answers are correct.

Question 6

People are consciously aware of most emotions they experience.

Accepted Answer

A) True 
 B)False

Question 7

People who lack energy,feel tired,and think their emotional resources are depleted:

Accepted Answer

A) are in the final stages of workaholism. 
B) have a Type B behaviour pattern. 
C) are experiencing the final stage of job burnout. 
D) will probably engage in workplace aggression unless they soon manage the stress. 
E) are experiencing the first stage of job burnout. 
A) are in the final stages of workaholism. 
B) have a Type B behaviour pattern. 
C) are experiencing the final stage of job burnout. 
D) will probably engage in workplace aggression unless they soon manage the stress. 
E) are experiencing the first stage of job burnout.

Question 8

Give two reasons why employee involvement tends to increase organizational commitment.

Accepted Answer

One reason why employee involvement incr

Question 9

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Accepted Answer

A) True 
 B)False

Question 10

Which of these statements represents the feeling dimension of attitudes?

Accepted Answer

A) I don't like how my boss treats his employees. 
B) I want to transfer out of this department to get away from this manager. 
C) My supervisor barks at his employees in public. 
D) I intend to tell the human resource manager that my supervisor should be demoted. 
E) All of the answers are correct. 
A) I don't like how my boss treats his employees. 
B) I want to transfer out of this department to get away from this manager. 
C) My supervisor barks at his employees in public. 
D) I intend to tell the human resource manager that my supervisor should be demoted. 
E) All of the answers are correct.

Question 11

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A) cognitive distance. 
B) emotional intelligence. 
C) cognitive justification. 
D) cognitive dissonance. 
E) neglect. 
A) cognitive distance. 
B) emotional intelligence. 
C) cognitive justification. 
D) cognitive dissonance. 
E) neglect.

Question 12

Emotional intelligence is a set of abilities.

Accepted Answer

A) True 
 B)False

Question 13

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Accepted Answer

A) eustress. 
B) job burnout. 
C) hypertension. 
D) low motivation. 
E) workaholism. 
A) eustress. 
B) job burnout. 
C) hypertension. 
D) low motivation. 
E) workaholism.

Question 14

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a source of stress in the workplace?

Accepted Answer

A) Sexual harassment 
B) Psychological harassment 
C) Low task control 
D) Work overload 
E) All of these statements are sources of workplace stress 
A) Sexual harassment 
B) Psychological harassment 
C) Low task control 
D) Work overload 
E) All of these statements are sources of workplace stress

Question 16

Which of these jobs would normally require emotional labour?

Accepted Answer

A) Bank teller 
B) Bill collector 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse 
E) All of the answers are correct 
A) Bank teller 
B) Bill collector 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse 
E) All of the answers are correct

Question 17

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Accepted Answer

A) emotional exhaustion 
B) emotional stability 
C) job boredom 
D) strain-based conflict 
E) workaholism (work addicts) 
A) emotional exhaustion 
B) emotional stability 
C) job boredom 
D) strain-based conflict 
E) workaholism (work addicts)

Question 18

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Accepted Answer

A) True 
 B)False

Question 19

Universal Broadcasting Corp.is concerned about losing some of its best technical staff to competitors.Senior executives have decided that the best way to build a loyal work force is to introduce a deferred profit-sharing plan.Employees would receive half of each year's profit share at the end of the year,but the other half would be paid out over the next two years as trailers.Anyone who leaves,other than due to retirement or layoffs,would forfeit some or all of the deferred payments.Explain what effect this plan may have on organizational commitment and employee behaviours.

Accepted Answer

This scenario describes a classic form o

Question 20

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to

According to the employee-customer-profit-chain model:

People who are optimistic and confident are:

Which of the following statements about work attitudes and behaviour is FALSE?

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Which of the following tends to result in increased continuance commitment?

People are consciously aware of most emotions they experience.

People who lack energy,feel tired,and think their emotional resources are depleted:

Give two reasons why employee involvement tends to increase organizational commitment.

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Which of these statements represents the feeling dimension of attitudes?

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Emotional intelligence is a set of abilities.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Which of the following is a source of stress in the workplace?

Which of these jobs would normally require emotional labour?

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

According to the employee-customer-profit-chain model:

People who are optimistic and confident are:

Which of the following statements about work attitudes and behaviour is FALSE?

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Which of the following tends to result in increased continuance commitment?

People are consciously aware of most emotions they experience.

People who lack energy,feel tired,and think their emotional resources are depleted:

Give two reasons why employee involvement tends to increase organizational commitment.

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Which of these statements represents the feeling dimension of attitudes?

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Emotional intelligence is a set of abilities.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.

Which of the following is a source of stress in the workplace?

Which of these jobs would normally require emotional labour?

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters