Question 1

The general adaptation syndrome model includes all of the following EXCEPT:

Accepted Answer

A) a three-stage process. 
B) resistance. 
C) cynicism. 
D) alarm reaction. 
E) exhaustion. 
A) a three-stage process. 
B) resistance. 
C) cynicism. 
D) alarm reaction. 
E) exhaustion. C

Question 2

Person-job matching can help to remove role-related stressors.

Accepted Answer

A) True 
 B)False  True

Question 3

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False  True

Question 4

Emotions affect behaviour:

Accepted Answer

A) through a person's beliefs. 
B) through a person's feelings. 
C) directly. 
D) through a person's beliefs and through a person's feelings. 
E) All of the above answers are correct. 
A) through a person's beliefs. 
B) through a person's feelings. 
C) directly. 
D) through a person's beliefs and through a person's feelings. 
E) All of the above answers are correct.

Question 5

Emotional exhaustion and increased cynicism are:

Accepted Answer

A) two stages of job burnout. 
B) two physiological consequences of stress. 
C) two elements of the general adaptation syndrome. 
D) characteristics that identify people with a Type B behaviour pattern. 
E) the two most common sources of stress. 
A) two stages of job burnout. 
B) two physiological consequences of stress. 
C) two elements of the general adaptation syndrome. 
D) characteristics that identify people with a Type B behaviour pattern. 
E) the two most common sources of stress.

Question 6

The three stages of the general adaptation syndrome,in order,are:

Accepted Answer

A) exhaustion,recovery,burnout. 
B) exhaustion,resistance,alarm reaction. 
C) emotional exhaustion,cynicism,reduced efficacy. 
D) cynicism,resistance,reduced efficacy. 
E) alarm reaction,resistance,exhaustion. 
A) exhaustion,recovery,burnout. 
B) exhaustion,resistance,alarm reaction. 
C) emotional exhaustion,cynicism,reduced efficacy. 
D) cynicism,resistance,reduced efficacy. 
E) alarm reaction,resistance,exhaustion.

Question 7

Beliefs represent our perceptions about the attitude object.

Accepted Answer

A) True 
 B)False

Question 8

The highest level of emotional intelligence is:

Accepted Answer

A) self-awareness. 
B) affective. 
C) organizational comprehension. 
D) behavioural intentions. 
E) None of the answers apply. 
A) self-awareness. 
B) affective. 
C) organizational comprehension. 
D) behavioural intentions. 
E) None of the answers apply.

Question 9

Job satisfaction in Canada is below the typical American score.

Accepted Answer

A) True 
 B)False

Question 10

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 11

Which of these statements about psychological harassment is TRUE?

Accepted Answer

A) Some European countries have passed laws against workplace bullying. 
B) The Quebec government passed the first workplace anti-harassment legislation in North America. 
C) Organizations should have a grievance,mediation or other conflict resolution process for victims of harassment. 
D) All of these statements are correct. 
E) None of these statements are correct. 
A) Some European countries have passed laws against workplace bullying. 
B) The Quebec government passed the first workplace anti-harassment legislation in North America. 
C) Organizations should have a grievance,mediation or other conflict resolution process for victims of harassment. 
D) All of these statements are correct. 
E) None of these statements are correct.

Question 12

Even experts have trouble defining stress.

Accepted Answer

A) True 
 B)False

Question 13

Emotional intelligence includes the ability to:

Accepted Answer

A) avoid acting impulsively. 
B) understand and be sensitive to the feelings of others. 
C) manage the emotions of others. 
D) do all of the above. 
E) do 'A' and 'C' only. 
A) avoid acting impulsively. 
B) understand and be sensitive to the feelings of others. 
C) manage the emotions of others. 
D) do all of the above. 
E) do 'A' and 'C' only.

Question 14

Quid pro quo and hostile work environment are two forms of:

Accepted Answer

A) sexual harassment. 
B) resilience. 
C) general adaptation syndrome. 
D) role conflict. 
E) role ambiguity. 
A) sexual harassment. 
B) resilience. 
C) general adaptation syndrome. 
D) role conflict. 
E) role ambiguity.

Question 15

The difference between emotions and attitudes is comparable to the difference between:

Accepted Answer

A) eating something versus drinking something. 
B) experiencing something versus judging something. 
C) perceiving something versus behaving toward something. 
D) knowing about something versus doing something. 
E) there is no difference between emotions and attitudes; they are the same thing. 
A) eating something versus drinking something. 
B) experiencing something versus judging something. 
C) perceiving something versus behaving toward something. 
D) knowing about something versus doing something. 
E) there is no difference between emotions and attitudes; they are the same thing.

Question 16

Affective commitment is higher in organizations that fulfil their obligations to employees.

Accepted Answer

A) True 
 B)False

Question 17

Employees with strong organizational commitment are more likely to:

Accepted Answer

A) engage in organizational citizenship behaviours. 
B) steal from their employer. 
C) show up late for work. 
D) quit their jobs. 
E) All of the answers are correct. 
A) engage in organizational citizenship behaviours. 
B) steal from their employer. 
C) show up late for work. 
D) quit their jobs. 
E) All of the answers are correct.

Question 18

People who are extroverts tend to experience lower stress than do introverts.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following describes the stress experience?

Accepted Answer

A) General adaptation syndrome 
B) Job burnout 
C) Stressors 
D) Strain-based conflict 
E) Type A behaviour pattern 
A) General adaptation syndrome 
B) Job burnout 
C) Stressors 
D) Strain-based conflict 
E) Type A behaviour pattern

Question 20

People who frequently experience the general adaptation syndrome:

Accepted Answer

A) have increased risk of physiological and psychological damage. 
B) become immune to the effects of this syndrome. 
C) learn to adapt to the consequences of stress. 
D) eventually develop an overwhelming need to work. 
E) have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome. 
A) have increased risk of physiological and psychological damage. 
B) become immune to the effects of this syndrome. 
C) learn to adapt to the consequences of stress. 
D) eventually develop an overwhelming need to work. 
E) have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome.

The general adaptation syndrome model includes all of the following EXCEPT:

Person-job matching can help to remove role-related stressors.

Everyone needs some level of stress to survive.

Emotions affect behaviour:

Emotional exhaustion and increased cynicism are:

The three stages of the general adaptation syndrome,in order,are:

Beliefs represent our perceptions about the attitude object.

The highest level of emotional intelligence is:

Job satisfaction in Canada is below the typical American score.

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Which of these statements about psychological harassment is TRUE?

Even experts have trouble defining stress.

Emotional intelligence includes the ability to:

Quid pro quo and hostile work environment are two forms of:

The difference between emotions and attitudes is comparable to the difference between:

Affective commitment is higher in organizations that fulfil their obligations to employees.

Employees with strong organizational commitment are more likely to:

People who are extroverts tend to experience lower stress than do introverts.

Which of the following describes the stress experience?

People who frequently experience the general adaptation syndrome:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

The general adaptation syndrome model includes all of the following EXCEPT:

Person-job matching can help to remove role-related stressors.

Everyone needs some level of stress to survive.

Emotions affect behaviour:

Emotional exhaustion and increased cynicism are:

The three stages of the general adaptation syndrome,in order,are:

Beliefs represent our perceptions about the attitude object.

The highest level of emotional intelligence is:

Job satisfaction in Canada is below the typical American score.

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Which of these statements about psychological harassment is TRUE?

Even experts have trouble defining stress.

Emotional intelligence includes the ability to:

Quid pro quo and hostile work environment are two forms of:

The difference between emotions and attitudes is comparable to the difference between:

Affective commitment is higher in organizations that fulfil their obligations to employees.

Employees with strong organizational commitment are more likely to:

People who are extroverts tend to experience lower stress than do introverts.

Which of the following describes the stress experience?

People who frequently experience the general adaptation syndrome:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters