Question 1

Management of others' emotions represents the highest level of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about emotions is FALSE?

Accepted Answer

A) We continuously experience an emotion for days or weeks at a time. 
B) We experience emotions psychologically. 
C) We experience emotions physiologically. 
D) Emotions create a state of readiness. 
E) Emotions are directed toward someone or something. 
A) We continuously experience an emotion for days or weeks at a time. 
B) We experience emotions psychologically. 
C) We experience emotions physiologically. 
D) Emotions create a state of readiness. 
E) Emotions are directed toward someone or something.

Question 3

Organizational loyalty tends to increase when employees:

Accepted Answer

A) are involved in organizational decisions. 
B) are kept informed about significant organizational activities. 
C) receive fair pay and working conditions from their employer. 
D) hold personal values that are congruent with the organization's values. 
E) All of the answers are correct. 
A) are involved in organizational decisions. 
B) are kept informed about significant organizational activities. 
C) receive fair pay and working conditions from their employer. 
D) hold personal values that are congruent with the organization's values. 
E) All of the answers are correct.

Question 4

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Accepted Answer

A) True 
 B)False

Question 5

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Accepted Answer

This question requires discussion of at

Question 6

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

A) True 
 B)False

Question 7

Having a positive self-concept protects us from stress.

Accepted Answer

A) True 
 B)False

Question 8

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Accepted Answer

A) high continuance commitment. 
B) high emotional intelligence. 
C) high affective commitment. 
D) All of the answers are correct. 
E) None of the answers apply; these employees have low organizational commitment. 
A) high continuance commitment. 
B) high emotional intelligence. 
C) high affective commitment. 
D) All of the answers are correct. 
E) None of the answers apply; these employees have low organizational commitment.

Question 9

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Accepted Answer

A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a high degree of continuance commitment. 
D) all of the above. 
E) both 'A' and 'C'. 
A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a high degree of continuance commitment. 
D) all of the above. 
E) both 'A' and 'C'.

Question 10

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Accepted Answer

A) True 
 B)False

Question 11

Self-awareness is the _________ level of _______.

Accepted Answer

A) lowest; emotional intelligence. 
B) highest; emotional labour. 
C) highest; emotional intelligence. 
D) highest; continuance commitment. 
E) lowest; affective commitment. 
A) lowest; emotional intelligence. 
B) highest; emotional labour. 
C) highest; emotional intelligence. 
D) highest; continuance commitment. 
E) lowest; affective commitment.

Question 12

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 13

From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

Accepted Answer

This survey indicates that employees are

Question 14

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer

Question 15

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Accepted Answer

A) True 
 B)False

Question 16

In the final stage of job burnout,affected employees quit their jobs.

Accepted Answer

A) True 
 B)False

Question 17

Sexual harassment is a stressor.

Accepted Answer

A) True 
 B)False

Question 18

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A) Job satisfaction refers to the emotional experiences that people have at work. 
B) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organization. 
E) Job satisfaction is a personal value,not an attitude. 
A) Job satisfaction refers to the emotional experiences that people have at work. 
B) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organization. 
E) Job satisfaction is a personal value,not an attitude.

Question 20

Emotions are defined as:

Accepted Answer

A) feelings that are not directed towards anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards the attitude object. 
D) the cluster of beliefs,assessed feelings and behavioural intentions towards an attitude object. 
E) None of the answers apply. 
A) feelings that are not directed towards anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards the attitude object. 
D) the cluster of beliefs,assessed feelings and behavioural intentions towards an attitude object. 
E) None of the answers apply.

Management of others' emotions represents the highest level of emotional intelligence.

Which of the following statements about emotions is FALSE?

Organizational loyalty tends to increase when employees:

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Job satisfaction represents a person's evaluation of his or her job and work context.

Having a positive self-concept protects us from stress.

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Self-awareness is the ___ level of _.

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

In the final stage of job burnout,affected employees quit their jobs.

Sexual harassment is a stressor.

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Which of the following statements about job satisfaction is TRUE?

Emotions are defined as:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Management of others' emotions represents the highest level of emotional intelligence.

Which of the following statements about emotions is FALSE?

Organizational loyalty tends to increase when employees:

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Job satisfaction represents a person's evaluation of his or her job and work context.

Having a positive self-concept protects us from stress.

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Self-awareness is the _________ level of _______.

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

In the final stage of job burnout,affected employees quit their jobs.

Sexual harassment is a stressor.

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Which of the following statements about job satisfaction is TRUE?

Emotions are defined as:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Self-awareness is the ___ level of _.