Question 1

Which of the following tends to increase due to higher employee involvement?

Accepted Answer

A) Affective commitment 
B) Cognitive dissonance 
C) Continuance commitment 
D) All of the answers are correct 
E) None of the answers apply 
A) Affective commitment 
B) Cognitive dissonance 
C) Continuance commitment 
D) All of the answers are correct 
E) None of the answers apply

Question 2

When employees have higher job satisfaction they tend to:

Accepted Answer

A) provide friendlier service to customers. 
B) get angry at customers more often than when they were dissatisfied with their jobs. 
C) provide the same quality of customer service as when they were dissatisfied with their jobs. 
D) provide more consistent service to customers because of their longer employment in the job. 
E) stay on the job longer,so they have better knowledge and skills to serve clients. 
A) provide friendlier service to customers. 
B) get angry at customers more often than when they were dissatisfied with their jobs. 
C) provide the same quality of customer service as when they were dissatisfied with their jobs. 
D) provide more consistent service to customers because of their longer employment in the job. 
E) stay on the job longer,so they have better knowledge and skills to serve clients.

Question 3

People who cope successfully in the face of significant change,adversity,or risk have:

Accepted Answer

A) a Type A behaviour pattern. 
B) a higher risk of job burnout. 
C) the general adaptation syndrome. 
D) a high level of job burnout. 
E) a high emotional stability. 
A) a Type A behaviour pattern. 
B) a higher risk of job burnout. 
C) the general adaptation syndrome. 
D) a high level of job burnout. 
E) a high emotional stability.

Question 4

Emotions serve to put us in a state of readiness.

Accepted Answer

A) True 
 B)False

Question 5

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Accepted Answer

A) True 
 B)False

Question 6

Emotions are brief events or "episodes".

Accepted Answer

A) True 
 B)False

Question 7

Social support has what effect on work-related stress?

Accepted Answer

A) It increases the individual's self-esteem regarding the stressor. 
B) It provides the individual with information or other resources used to remove the stressor. 
C) It makes the individual feel that he or she is not facing the stressor alone. 
D) They do everything described in the other statements. 
E) There is no evidence that social support has any beneficial effect on work-related stress. 
A) It increases the individual's self-esteem regarding the stressor. 
B) It provides the individual with information or other resources used to remove the stressor. 
C) It makes the individual feel that he or she is not facing the stressor alone. 
D) They do everything described in the other statements. 
E) There is no evidence that social support has any beneficial effect on work-related stress.

Question 8

Which of the following statements about job satisfaction and job performance is TRUE?

Accepted Answer

A) Employees who are dissatisfied with their jobs never have high job performance. 
B) Job satisfaction has almost no effect on job performance. 
C) Employees who are satisfied with their jobs tend to have somewhat higher job performance. 
D) Happy workers are less productive workers. 
E) High-performing employees have higher job satisfaction only after they have received a financial reward for performing their jobs well. 
A) Employees who are dissatisfied with their jobs never have high job performance. 
B) Job satisfaction has almost no effect on job performance. 
C) Employees who are satisfied with their jobs tend to have somewhat higher job performance. 
D) Happy workers are less productive workers. 
E) High-performing employees have higher job satisfaction only after they have received a financial reward for performing their jobs well.

Question 9

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Accepted Answer

To answer this question,students need to

Question 10

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 11

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behaviour model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Accepted Answer

To answer this question,students should

Question 12

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Accepted Answer

A) True 
 B)False

Question 13

Employees experience task control stressors when they work in a job that:

Accepted Answer

A) has a clear description of tasks. 
B) is paced by a machine. 
C) has low responsibility. 
D) has all of these conditions. 
E) are not paced by a machine. 
A) has a clear description of tasks. 
B) is paced by a machine. 
C) has low responsibility. 
D) has all of these conditions. 
E) are not paced by a machine.

Question 14

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Accepted Answer

(Note: This question is rated as 'Diffic

Question 15

Emotional dissonance occurs when:

Accepted Answer

A) there are no known emotional display rules for a particular situation. 
B) we experience conflict between the required emotions and our true emotions. 
C) we work with someone who has high emotional intelligence. 
D) job satisfaction is at the same level as organizational commitment. 
E) Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence. 
A) there are no known emotional display rules for a particular situation. 
B) we experience conflict between the required emotions and our true emotions. 
C) we work with someone who has high emotional intelligence. 
D) job satisfaction is at the same level as organizational commitment. 
E) Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.

Question 16

Job burnout includes:

Accepted Answer

A) emotional exhaustion. 
B) cynicism. 
C) feelings of reduced efficacy. 
D) all of these conditions. 
E) only cynicism and emotional exhaustion,NOT feelings of reduced efficacy. 
A) emotional exhaustion. 
B) cynicism. 
C) feelings of reduced efficacy. 
D) all of these conditions. 
E) only cynicism and emotional exhaustion,NOT feelings of reduced efficacy.

Question 17

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Accepted Answer

A) True 
 B)False

Question 18

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Accepted Answer

A) True 
 B)False

Question 19

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Accepted Answer

A) True 
 B)False

Question 20

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Accepted Answer

A) emotional intelligence. 
B) emotional labour. 
C) cognitive dissonance. 
D) self-awareness. 
E) job satisfaction. 
A) emotional intelligence. 
B) emotional labour. 
C) cognitive dissonance. 
D) self-awareness. 
E) job satisfaction.

Which of the following tends to increase due to higher employee involvement?

When employees have higher job satisfaction they tend to:

People who cope successfully in the face of significant change,adversity,or risk have:

Emotions serve to put us in a state of readiness.

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Emotions are brief events or "episodes".

Social support has what effect on work-related stress?

Which of the following statements about job satisfaction and job performance is TRUE?

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Employees experience task control stressors when they work in a job that:

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Emotional dissonance occurs when:

Job burnout includes:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 4: Workplace Emotions, Attitudes, and Stress

Which of the following tends to increase due to higher employee involvement?

When employees have higher job satisfaction they tend to:

People who cope successfully in the face of significant change,adversity,or risk have:

Emotions serve to put us in a state of readiness.

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Emotions are brief events or "episodes".

Social support has what effect on work-related stress?

Which of the following statements about job satisfaction and job performance is TRUE?

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Employees experience task control stressors when they work in a job that:

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Emotional dissonance occurs when:

Job burnout includes:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters