Question 1

Happy workers (those with higher job satisfaction)tend to be more productive workers:

Accepted Answer

A) in every job. 
B) only when those workers have high emotional intelligence. 
C) mainly in jobs where employees rewards are linked to their work output. 
D) only in jobs requiring continuous direct supervision. 
E) never job satisfaction has no effect on job performance. 
A) in every job. 
B) only when those workers have high emotional intelligence. 
C) mainly in jobs where employees rewards are linked to their work output. 
D) only in jobs requiring continuous direct supervision. 
E) never job satisfaction has no effect on job performance.

Question 2

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 3

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Accepted Answer

A) True 
 B)False

Question 4

Display rules are norms that require employees to show certain emotions and to withhold others.

Accepted Answer

A) True 
 B)False

Question 5

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Accepted Answer

A) self-leadership. 
B) job burnout. 
C) eustress. 
D) workaholism. 
E) stress. 
A) self-leadership. 
B) job burnout. 
C) eustress. 
D) workaholism. 
E) stress.

Question 6

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Accepted Answer

A) True 
 B)False

Question 7

Studies on work overload in Canada indicate that:

Accepted Answer

A) work overload has increased in Canada over the past decade. 
B) Canadians identified work overload as the second highest stressor,after insufficient salary. 
C) the percentage of Canadians working more than 50 hours per week has increased over the past decade. 
D) All of these statements are correct. 
E) both 'B' and 'C'. 
A) work overload has increased in Canada over the past decade. 
B) Canadians identified work overload as the second highest stressor,after insufficient salary. 
C) the percentage of Canadians working more than 50 hours per week has increased over the past decade. 
D) All of these statements are correct. 
E) both 'B' and 'C'.

Question 8

Advanced Photonics Ltd (APL)is a large developer of laser technologies.Competitive pressures as well as the speed of new developments in the industry have made some employees tense and somewhat dissatisfied with their work at APL.To improve employee attitudes,the vice-president has established a 'fun week' where employee teams find and implement various ways to have fun on this job.APL has also brought in a comedy team for the week to entertain employees and coach them on having more fun.Use your knowledge of workplace emotions and attitudes to explain the implications of a fun week on employee attitudes.

Accepted Answer

To answer this question,students should

Question 9

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Accepted Answer

A) True 
 B)False

Question 10

Lower performance ratings usually reduce continuance commitment.

Accepted Answer

A) True 
 B)False

Question 11

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

Accepted Answer

James is experiencing psychological hara

Question 12

One important way to remove workplace stressors is to give employees more control over their work environment.

Accepted Answer

A) True 
 B)False

Question 13

Affective commitment is higher in organizations with moral integrity values.

Accepted Answer

A) True 
 B)False

Question 14

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Accepted Answer

A) They help employees to cope with the consequences of stress. 
B) They help employees to temporarily remove themselves from the stressor. 
C) They remove stressors from the workplace. 
D) They help employees to cope AND help employees to temporarily remove themselves from the stressor. 
E) They have no known effect on work-related stress. 
A) They help employees to cope with the consequences of stress. 
B) They help employees to temporarily remove themselves from the stressor. 
C) They remove stressors from the workplace. 
D) They help employees to cope AND help employees to temporarily remove themselves from the stressor. 
E) They have no known effect on work-related stress.

Question 15

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

A) True 
 B)False

Question 16

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 17

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Accepted Answer

A) by removing the stressor. 
B) by providing social support. 
C) by changing stress perceptions. 
D) by controlling the consequences of stress. 
E) in none of the ways stated here. 
A) by removing the stressor. 
B) by providing social support. 
C) by changing stress perceptions. 
D) by controlling the consequences of stress. 
E) in none of the ways stated here.

Question 18

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

A) True 
 B)False

Question 19

Emotional labour refers to:

Accepted Answer

A) the effort,planning,and control needed to express organizationally desired emotions during interpersonal transactions. 
B) the tendency to change our attitudes so they become more consistent with our behaviours. 
C) a person's evaluation of the job and work context. 
D) a person's emotional attachment to identification with,and involvement in a particular organization. 
E) None of the answers defines emotional labour. 
A) the effort,planning,and control needed to express organizationally desired emotions during interpersonal transactions. 
B) the tendency to change our attitudes so they become more consistent with our behaviours. 
C) a person's evaluation of the job and work context. 
D) a person's emotional attachment to identification with,and involvement in a particular organization. 
E) None of the answers defines emotional labour.

Question 20

Low task control occurs when:

Accepted Answer

A) the work schedule is controlled by someone else. 
B) the employee's work is paced by a machine. 
C) the job involves monitoring equipment. 
D) All of these conditions exist. 
E) None of these conditions exist. 
A) the work schedule is controlled by someone else. 
B) the employee's work is paced by a machine. 
C) the job involves monitoring equipment. 
D) All of these conditions exist. 
E) None of these conditions exist.

Happy workers (those with higher job satisfaction)tend to be more productive workers:

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Display rules are norms that require employees to show certain emotions and to withhold others.

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Studies on work overload in Canada indicate that:

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Lower performance ratings usually reduce continuance commitment.

One important way to remove workplace stressors is to give employees more control over their work environment.

Affective commitment is higher in organizations with moral integrity values.

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

People with the same feelings may form different behavioural intentions based on their unique past experience.

Emotional labour refers to:

Low task control occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Happy workers (those with higher job satisfaction)tend to be more productive workers:

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Display rules are norms that require employees to show certain emotions and to withhold others.

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Studies on work overload in Canada indicate that:

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Lower performance ratings usually reduce continuance commitment.

One important way to remove workplace stressors is to give employees more control over their work environment.

Affective commitment is higher in organizations with moral integrity values.

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

People with the same feelings may form different behavioural intentions based on their unique past experience.

Emotional labour refers to:

Low task control occurs when:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters