Exam 5: Foundations of Employee Motivation

Jack Smith and Sam Clemens are neighbours who work as purchasing managers in different companies in the petrochemical industry.During one neighbourly discussion,Jack learned that Sam's salary was nearly 15 per cent higher than his even though their job duties were similar.Other than this difference,both received similar benefits and seemed to enjoy their jobs and colleagues.Jack was upset about Sam's higher salary,although he hid his emotions from Sam.(After all,it wasn't Sam's fault that they received different salary levels.)Jack was frustrated not only because Sam received a significantly higher salary,but also because Jack was certain that he worked longer hours and was more productive than Sam.Use the equity theory model to explain Jack's frustration.

Free

(Essay)

4.9/5

(83)

Question 1

Correct Answer:

Verified

This incident provides a clear example of equity theory at work.Sam is Jack's comparison other in this case.From Jack's perspective,the relevant inputs are effort (hours of work)and job performance.There may be other inputs,but they are either equal or less important.The relevant outcomes are salary,benefits and possibly work satisfaction.The incident indicates that Jack feels inequitably rewarded because he perceives that their outcome/input ratios are quite different.Specifically,Jack believes that he provides a greater contribution to his organization (more hours of work and job performance)and yet receives fewer outcomes (lower salary).In other words,he feels underreward inequity.Jack experiences an uncomfortable tension because his outcome/input ratio is lower than Sam's.

One feature of Maslow's needs hierarchy theory that continues to have support is that:

Free

(Multiple Choice)

4.9/5

(83)

Question 2

Correct Answer:

Verified

Social cognitive theory states that:

Free

(Multiple Choice)

4.8/5

(74)

Question 3

Correct Answer:

Verified

About 20 percent of Canadian employees have low engagement or are actively disengaged in their jobs.

(True/False)

4.8/5

(82)

Question 4

Friendly Cafe is a chain of coffee shops located throughout Canada.The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers.Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of this approach.

(Essay)

4.9/5

(92)

Question 5

One way to increase a person's P-to-O expectancy is to measure his or her job performance more accurately.

(True/False)

4.9/5

(76)

Question 6

If supervisors are able to observe only a small portion of an employee's behaviour and performance,then they should:

(Multiple Choice)

4.9/5

(75)

Question 7

To correct performance problems,employees would most likely prefer to receive feedback from:

(Multiple Choice)

4.9/5

(83)

Question 8

People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.

(True/False)

4.7/5

(85)

Question 9

According to expectancy theory,a skill-development training program would:

(Multiple Choice)

4.9/5

(67)

Question 10

Goal setting is most effective when:

(Multiple Choice)

4.9/5

(90)

Question 11

Goal setting potentially improves employee performance by increasing motivation and clarifying role perceptions.

(True/False)

4.9/5

(65)

Question 12

Abraham Maslow was the first to recognize that human thoughts play a role in motivation.

(True/False)

4.9/5

(80)

Question 13

In expectancy theory,valence refers to the:

(Multiple Choice)

4.8/5

(77)

Question 14

In behaviour modification,extinction occurs when:

(Multiple Choice)

5.0/5

(82)

Question 15

According to equity theory,feelings of inequity can be reduced by all of the following EXCEPT:

(Multiple Choice)

4.8/5

(82)

Question 16

Research indicates that employee engagement is associated with higher organizational citizenship.

(True/False)

4.8/5

(67)

Question 17

Alex demands loyalty from employees and gains satisfaction from controlling people.His actions don't seem to benefit the organization; rather,he does this to advance his own career and for the enjoyment of influencing others.Based on this information,it is most accurate to say that Alex has a:

(Multiple Choice)

4.7/5

(79)

Question 18

Feelings of inequity occur when employees receive less than others,but not when they receive more than others.

(True/False)

4.7/5

(83)

Question 19

Participation in goal formation tends to increase performance when employees lack commitment to assigned goals.

(True/False)

4.9/5

(83)

Question 20

Showing 1 - 20 of 250

One feature of Maslow's needs hierarchy theory that continues to have support is that:

Social cognitive theory states that:

About 20 percent of Canadian employees have low engagement or are actively disengaged in their jobs.

One way to increase a person's P-to-O expectancy is to measure his or her job performance more accurately.

If supervisors are able to observe only a small portion of an employee's behaviour and performance,then they should:

To correct performance problems,employees would most likely prefer to receive feedback from:

People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.

According to expectancy theory,a skill-development training program would:

Goal setting is most effective when:

Goal setting potentially improves employee performance by increasing motivation and clarifying role perceptions.

Abraham Maslow was the first to recognize that human thoughts play a role in motivation.

In expectancy theory,valence refers to the:

In behaviour modification,extinction occurs when:

According to equity theory,feelings of inequity can be reduced by all of the following EXCEPT:

Research indicates that employee engagement is associated with higher organizational citizenship.

Alex demands loyalty from employees and gains satisfaction from controlling people.His actions don't seem to benefit the organization; rather,he does this to advance his own career and for the enjoyment of influencing others.Based on this information,it is most accurate to say that Alex has a:

Feelings of inequity occur when employees receive less than others,but not when they receive more than others.

Participation in goal formation tends to increase performance when employees lack commitment to assigned goals.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters