Question 1

Maslow's needs hierarchy theory incorporates only five basic categories.

Accepted Answer

A) True 
 B)False

Question 2

Compared to people with low need for affiliation,people with a high need for affiliation tend to:

Accepted Answer

A) have higher absenteeism. 
B) be less effective in jobs requiring social interaction. 
C) be better at mediating conflicts. 
D) All of the answers are correct. 
E) be less effective in jobs requiring social interaction and be better at mediating conflicts. 
A) have higher absenteeism. 
B) be less effective in jobs requiring social interaction. 
C) be better at mediating conflicts. 
D) All of the answers are correct. 
E) be less effective in jobs requiring social interaction and be better at mediating conflicts.

Question 3

In expectancy theory,the performance-to-outcome expectancy represents the anticipated satisfaction or dissatisfaction that an individual places on an outcome.

Accepted Answer

A) True 
 B)False

Question 4

Strengths-based feedback is consistent with the process of:

Accepted Answer

A) self-reinforcement. 
B) self-enhancement. 
C) self-deprecation. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) self-reinforcement. 
B) self-enhancement. 
C) self-deprecation. 
D) All of the answers are correct. 
E) None of the answers apply.

Question 5

Total Chemical Corp.(TCC)developed a goal-setting program aimed at teams that operate the petrochemical process in TCC's plants.The goal-setting program encouraged team leaders to frequently remind team members to 'do their best'.TCC's executives also rewarded team leaders who pushed employees to complete impossible deadlines.One year after the goal-setting program was introduced,TCC's executives couldn't see much improvement in job performance.Explain why goal setting might not have worked effectively here.

Accepted Answer

This incident indicates two obvious prob

Question 6

According to Maslow's needs hierarchy,after people have satisfied their physiological and safety needs,they are mainly motivated to fulfill their ______________ needs.

Accepted Answer

A) belongingness 
B) growth 
C) self-esteem 
D) social esteem 
E) existence 
A) belongingness 
B) growth 
C) self-esteem 
D) social esteem 
E) existence

Question 7

Needs hierarchy theory fails to explain the dynamics of employee motivation mainly because:

Accepted Answer

A) some people never experiences growth or self-actualization. 
B) people do not have a needs hierarchy. 
C) people do not fit into a single needs hierarchy. 
D) people have drives,not needs. 
E) both theories wrongly assume that everyone has hard-wired needs. 
A) some people never experiences growth or self-actualization. 
B) people do not have a needs hierarchy. 
C) people do not fit into a single needs hierarchy. 
D) people have drives,not needs. 
E) both theories wrongly assume that everyone has hard-wired needs.

Question 8

People who are 'equity sensitive' tend to:

Accepted Answer

A) avoid having a comparison other. 
B) be tolerant of situations where they are underrewarded. 
C) have a low E-to-P expectancy. 
D) feel more comfortable in situations where they receive proportionately more than others. 
E) want their outcome/input ratio to be equal to the outcome/input ratio of the comparison other. 
A) avoid having a comparison other. 
B) be tolerant of situations where they are underrewarded. 
C) have a low E-to-P expectancy. 
D) feel more comfortable in situations where they receive proportionately more than others. 
E) want their outcome/input ratio to be equal to the outcome/input ratio of the comparison other.

Question 9

Through hard work,Gan lives comfortably without much financial debt.Now he wants to improve relations with colleagues and form stronger friendships.Which needs-based theory of motivation best explains Gan's recent focus on his social needs?

Accepted Answer

A) Four-drive theory 
B) Learned needs theory 
C) Needs hierarchy theory 
D) Expectancy theory 
E) Equity theory 
A) Four-drive theory 
B) Learned needs theory 
C) Needs hierarchy theory 
D) Expectancy theory 
E) Equity theory

Question 10

Effective feedback is all of the following EXCEPT:

Accepted Answer

A) sufficiently frequent. 
B) timely. 
C) general. 
D) credible. 
E) relevant. 
A) sufficiently frequent. 
B) timely. 
C) general. 
D) credible. 
E) relevant.

Question 11

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Accepted Answer

A) poor performance. 
B) learning through experience. 
C) self-reinforcement. 
D) behaviour modelling. 
E) learning through feedback. 
A) poor performance. 
B) learning through experience. 
C) self-reinforcement. 
D) behaviour modelling. 
E) learning through feedback.

Question 12

Which theory most explicitly relies on emotions to explain employee motivation?

Accepted Answer

A) Four-drive theory 
B) Maslow's needs hierarchy 
C) Goal setting theory 
D) McClelland's learned needs theory 
E) Expectancy theory 
A) Four-drive theory 
B) Maslow's needs hierarchy 
C) Goal setting theory 
D) McClelland's learned needs theory 
E) Expectancy theory

Question 13

It is often difficult to maintain feelings of equity among employees because:

Accepted Answer

A) most employees feel inequitably treated no matter how much they receive for their work effort. 
B) the equity theory model does not apply to non-management employees. 
C) most employees don't know about feelings of equity. 
D) each employee has different opinions regarding which inputs should be rewarded and which outcomes are more valuable than others. 
E) All of the answers are correct. 
A) most employees feel inequitably treated no matter how much they receive for their work effort. 
B) the equity theory model does not apply to non-management employees. 
C) most employees don't know about feelings of equity. 
D) each employee has different opinions regarding which inputs should be rewarded and which outcomes are more valuable than others. 
E) All of the answers are correct.

Question 14

In most situations,we should follow desired behaviour with __________ and follow undesirable behaviour with _________.

Accepted Answer

A) positive reinforcement; extinction 
B) positive reinforcement; punishment 
C) extinction; punishment 
D) punishment; positive reinforcement 
E) negative reinforcement; positive reinforcement 
A) positive reinforcement; extinction 
B) positive reinforcement; punishment 
C) extinction; punishment 
D) punishment; positive reinforcement 
E) negative reinforcement; positive reinforcement

Question 15

Equity sensitivity refers to how strongly people feel about outcome/input rations with others.

Accepted Answer

A) True 
 B)False

Question 16

According to the four-drive theory,which of the following is insatiable (i.e.,can never be fulfilled,we always want more of it)?

Accepted Answer

A) Drive to acquire 
B) Physiological needs 
C) Drive to defend 
D) Belongingness needs 
E) Drive to acquire and drive to defend 
A) Drive to acquire 
B) Physiological needs 
C) Drive to defend 
D) Belongingness needs 
E) Drive to acquire and drive to defend

Question 17

Which of these statements about behaviour modification is FALSE?

Accepted Answer

A) Behaviour modification programs are most effectively implemented where work behaviour is observable. 
B) Behaviour modification considers the contingencies and schedules of reinforcement. 
C) The reinforcer used in some behaviour modification programs tends to lose its effectiveness over time. 
D) Behaviour modification theory argues that employee beliefs and attitudes cause behaviour. 
E) A-B-C analysis considers what happens before and after the behaviour. 
A) Behaviour modification programs are most effectively implemented where work behaviour is observable. 
B) Behaviour modification considers the contingencies and schedules of reinforcement. 
C) The reinforcer used in some behaviour modification programs tends to lose its effectiveness over time. 
D) Behaviour modification theory argues that employee beliefs and attitudes cause behaviour. 
E) A-B-C analysis considers what happens before and after the behaviour.

Question 18

In behaviour modification,the variable ratio schedule:

Accepted Answer

A) rewards behaviour continuously rather than infrequently. 
B) occurs when employees receive their biweekly pay cheque. 
C) reinforces behaviour after it occurs a varying length of time. 
D) reinforces behaviour after it occurs a varying number of times. 
E) All of the answers are correct. 
A) rewards behaviour continuously rather than infrequently. 
B) occurs when employees receive their biweekly pay cheque. 
C) reinforces behaviour after it occurs a varying length of time. 
D) reinforces behaviour after it occurs a varying number of times. 
E) All of the answers are correct.

Question 19

Feedback can be more frequent when employees perform short rather than long job cycles.

Accepted Answer

A) True 
 B)False

Question 20

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

Accepted Answer

A) True 
 B)False

Maslow's needs hierarchy theory incorporates only five basic categories.

Compared to people with low need for affiliation,people with a high need for affiliation tend to:

In expectancy theory,the performance-to-outcome expectancy represents the anticipated satisfaction or dissatisfaction that an individual places on an outcome.

Strengths-based feedback is consistent with the process of:

According to Maslow's needs hierarchy,after people have satisfied their physiological and safety needs,they are mainly motivated to fulfill their ______________ needs.

Needs hierarchy theory fails to explain the dynamics of employee motivation mainly because:

People who are 'equity sensitive' tend to:

Through hard work,Gan lives comfortably without much financial debt.Now he wants to improve relations with colleagues and form stronger friendships.Which needs-based theory of motivation best explains Gan's recent focus on his social needs?

Effective feedback is all of the following EXCEPT:

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Which theory most explicitly relies on emotions to explain employee motivation?

It is often difficult to maintain feelings of equity among employees because:

In most situations,we should follow desired behaviour with __ and follow undesirable behaviour with _.

Equity sensitivity refers to how strongly people feel about outcome/input rations with others.

According to the four-drive theory,which of the following is insatiable (i.e.,can never be fulfilled,we always want more of it)?

Which of these statements about behaviour modification is FALSE?

In behaviour modification,the variable ratio schedule:

Feedback can be more frequent when employees perform short rather than long job cycles.

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 5: Foundations of Employee Motivation

Maslow's needs hierarchy theory incorporates only five basic categories.

Compared to people with low need for affiliation,people with a high need for affiliation tend to:

In expectancy theory,the performance-to-outcome expectancy represents the anticipated satisfaction or dissatisfaction that an individual places on an outcome.

Strengths-based feedback is consistent with the process of:

According to Maslow's needs hierarchy,after people have satisfied their physiological and safety needs,they are mainly motivated to fulfill their ______________ needs.

Needs hierarchy theory fails to explain the dynamics of employee motivation mainly because:

People who are 'equity sensitive' tend to:

Through hard work,Gan lives comfortably without much financial debt.Now he wants to improve relations with colleagues and form stronger friendships.Which needs-based theory of motivation best explains Gan's recent focus on his social needs?

Effective feedback is all of the following EXCEPT:

After discovering the cause of a computer network problem,Jessie rewards herself by taking a coffee break.Jessie's action of taking a break is an example of:

Which theory most explicitly relies on emotions to explain employee motivation?

It is often difficult to maintain feelings of equity among employees because:

In most situations,we should follow desired behaviour with __________ and follow undesirable behaviour with _________.

Equity sensitivity refers to how strongly people feel about outcome/input rations with others.

According to the four-drive theory,which of the following is insatiable (i.e.,can never be fulfilled,we always want more of it)?

Which of these statements about behaviour modification is FALSE?

In behaviour modification,the variable ratio schedule:

Feedback can be more frequent when employees perform short rather than long job cycles.

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

In most situations,we should follow desired behaviour with __ and follow undesirable behaviour with _.