Question 1

Research suggests that employees who try to ignore or deny the existence of a stressor:

Accepted Answer

A) are better able to avoid the stress experience. 
B) experience more stress in the long run. 
C) are less likely to work in jobs that have any stressors. 
D) have higher resilience. 
E) are better able to avoid the stress experience AND have higher resilience. 
A) are better able to avoid the stress experience. 
B) experience more stress in the long run. 
C) are less likely to work in jobs that have any stressors. 
D) have higher resilience. 
E) are better able to avoid the stress experience AND have higher resilience.

Question 2

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Accepted Answer

A) the main process through which people become emotional attached to the organization. 
B) the main process through which you manage the emotions of others. 
C) the means through which people become sensitized to the perceptions and needs of others. 
D) the way in which employees are trained to develop higher emotional intelligence. 
E) Continuance commitment is not explicitly discussed in the topic of emotional intelligence. 
A) the main process through which people become emotional attached to the organization. 
B) the main process through which you manage the emotions of others. 
C) the means through which people become sensitized to the perceptions and needs of others. 
D) the way in which employees are trained to develop higher emotional intelligence. 
E) Continuance commitment is not explicitly discussed in the topic of emotional intelligence.

Question 3

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Accepted Answer

A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees increase their level of job satisfaction. 
D) Employees decrease their level of emotional intelligence. 
E) Employees decrease their level of continuance commitment. 
A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees increase their level of job satisfaction. 
D) Employees decrease their level of emotional intelligence. 
E) Employees decrease their level of continuance commitment.

Question 4

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Accepted Answer

A) perceptions directly influencing beliefs. 
B) behavioural intentions directly influencing behaviour. 
C) emotions directly influencing feelings. 
D) beliefs directly influencing feelings. 
E) emotions directly influencing behaviour. 
A) perceptions directly influencing beliefs. 
B) behavioural intentions directly influencing behaviour. 
C) emotions directly influencing feelings. 
D) beliefs directly influencing feelings. 
E) emotions directly influencing behaviour.

Question 5

Social support helps employees to manage stress by increasing their self-esteem.

Accepted Answer

A) True 
 B)False

Question 6

Shawna is dissatisfied with her co-workers for not assisting her when she recently needed additional resources for a project,and is frustrated that her boss has not supported her work or recognized her job performance.In spite of these problems,Shawna does not complain and does not intend to move elsewhere.Instead,she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model,Shawna is mainly engaging in:

Accepted Answer

A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect. 
A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect.

Question 7

Psychological harassment includes all of the following EXCEPT:

Accepted Answer

A) hostile or unwanted conduct. 
B) verbal comments that affect an employee's dignity 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) workplace incivility. 
E) role conflict. 
A) hostile or unwanted conduct. 
B) verbal comments that affect an employee's dignity 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) workplace incivility. 
E) role conflict.

Question 8

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 9

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Accepted Answer

A) True 
 B)False

Question 10

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Accepted Answer

A) True 
 B)False

Question 11

Keeping employees informed about and involved in the organization tends to:

Accepted Answer

A) increase affective commitment. 
B) reduce job satisfaction. 
C) produce cognitive dissonance. 
D) reduce emotional intelligence. 
E) have no effect on work attitudes. 
A) increase affective commitment. 
B) reduce job satisfaction. 
C) produce cognitive dissonance. 
D) reduce emotional intelligence. 
E) have no effect on work attitudes.

Question 12

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Accepted Answer

Jobs are more stressful if they have mor

Question 13

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Accepted Answer

This question asks students to describe

Question 14

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Accepted Answer

A) People who are optimistic 
B) People with higher self-confidence 
C) People with a healthy lifestyle 
D) People with high emotional intelligence 
E) All of these statements are correct 
A) People who are optimistic 
B) People with higher self-confidence 
C) People with a healthy lifestyle 
D) People with high emotional intelligence 
E) All of these statements are correct

Question 15

Social support is only helpful in reducing the stress experienced in non-work situations.

Accepted Answer

A) True 
 B)False

Question 16

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Accepted Answer

A) True 
 B)False

Question 17

Emotional intelligence is best described as:

Accepted Answer

A) a personality trait. 
B) a set of abilities. 
C) a form of organizational commitment. 
D) an action-tendency indicating that the person is highly motivated. 
E) a form of empathy. 
A) a personality trait. 
B) a set of abilities. 
C) a form of organizational commitment. 
D) an action-tendency indicating that the person is highly motivated. 
E) a form of empathy.

Question 18

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Accepted Answer

A) True 
 B)False

Question 19

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Accepted Answer

A) the low-stress employee might perceive the stressors as less of a threat. 
B) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two people. 
A) the low-stress employee might perceive the stressors as less of a threat. 
B) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two people.

Question 20

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Accepted Answer

A) True 
 B)False

Research suggests that employees who try to ignore or deny the existence of a stressor:

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Social support helps employees to manage stress by increasing their self-esteem.

Psychological harassment includes all of the following EXCEPT:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Keeping employees informed about and involved in the organization tends to:

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Social support is only helpful in reducing the stress experienced in non-work situations.

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Emotional intelligence is best described as:

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Research suggests that employees who try to ignore or deny the existence of a stressor:

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Social support helps employees to manage stress by increasing their self-esteem.

Psychological harassment includes all of the following EXCEPT:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Keeping employees informed about and involved in the organization tends to:

Some jobs are considered more stressful than others.Describe what this really means and give two reasons why someone in a 'high-stress' job might experience less stress than another person in a 'low-stress' job.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Social support is only helpful in reducing the stress experienced in non-work situations.

Quebec was the first province in Canada to pass a workplace anti-harassment law.

Emotional intelligence is best described as:

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters